Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up19:27 PM, 10th August 2012, About 12 years ago
Now we are all wise. You should have served notice when he left and re referenced her. I did take a guarantor in similar circumstances.It was forged by the tenant. The named guarantor came round and stabbed the tenant who did not return.
Recardo
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Sign Up8:09 AM, 16th August 2012, About 12 years ago
Hi Mark I just left a posting on landlords insurance and the fact that a lot of th Co's only offer £5000 cover on Malicious damage. Having seen this post 23 skips would be close to £5000 + labour cost for removal, cleaning, new carpets >kitchen etc. I would have had to take out another mortgage to cove the extra cost. I pay a larger premium to have all malicious damage covered.
Christine Turner
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Sign Up18:34 PM, 7th June 2013, About 12 years ago
Thank you for all your invaluable advice, you have inspired me and I have today had 2 offers accepted on properties in my area.
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Sign Up6:32 AM, 8th June 2013, About 12 years ago
Yes yours was a salutary lesson; I've been done far worse than you as you know!
But of course you were able to cover things until you had a tenant in paying rent.
However the situation would have been very different if you had been a small LL with negligible funds.
Could you imagine 8 months or was it 18! months of missed mortgage payments.
You would have been repossessed and possibly bankrupted.
Which is why I don't care if the prospective tenant is a millionaire; I'll have an RGI policy on them; thankyou!
At least until I was in your position when I could cover losses with other cashflow!!!
I think there is a definite difference between small LL who max themselves out and LL such as you who leave sufficient or have sufficient reserves to cover things if it all goes wrong.
When you think about it for 5 properties it would only cost £495 to cover rent of say £60000.00 per year at £1000 pcm.
To me that would be a bargain.
I don't know at what point a threshold would be reached when a LL could dispense with RGI.
Even with 10 properties I would pay £990 for 10 RGI policies.
After all that is only £8.25 monthly per property to cover a rent loss of £1000 pcm............................peanuts in the overall scheme of things!!
Vanessa Warwick
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Sign Up9:00 AM, 8th June 2013, About 12 years ago
The perfect antidote to all the get rich quick in property schemes and gurus!
They rarely, if ever, mention the fact that our customers (tenants) are people and people can sometimes behave in an unpredictable manner and sometimes behave in ways that we could never imagine, because we don't behave like that.
Although horrific, it is important to tell this story. Not just because of the emotional and financial stress caused by this tenant, but also how you dealt with it, got the property sorted asap, and continued to move forwards in a positive manner.
In 10 years of landlording, I have only encountered two bad tenants, but, if you don't know the pitfalls, you cannot avoid them.
The month of June is "Tenant referencing month" on Property Tribes with content and discussions to help landlords understand how to never experience a bad tenant .... because the best way never to experience one, is never to let one step over the threshold of your property in the first place.
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Sign Up0:10 AM, 9th June 2013, About 12 years ago
Vanessa is so correct.
Perhaps if all these GRQ bods advised of the issues with tenants before they even started selling the dream then they might be genuine people!
But of course that would rain on their parade!
The last thing they would wish to do is advise wide-eyed prospective LL about the tenant issues.
They prefer to mention everything else about property apart from the inherent risks of the business model.
Basically the dependence on a tenant to sustain that model!
It seems to me that such tenants are almost an afterthought; as though they are a given to sustain that business model.
A chain is only as strong as it's weakest link.
Tenants are the weakest link in the property investment chain!
Something very few LL seem to appreciate.
For any investment; the investor should know about the risks they are taking and yet I believe so many invest in property without any understanding as to their vulnerabilities to a wrongun tenant; I know, because I was one of them about 7 years ago!
So a true understanding by any existing LL or prospective LL of the full issues that tenants can cause is vitally necessary if you are to be successful in the LL business.
If a LL fails in his business due to a wrongun tenant at least if the LL was aware of the risks then he has nobody else to blame apart from himself.
Life is all about risk taking; investing in property as a LL without understanding or appreciating such risks that a duff tenant can cause without appropriate measures being taken is foolhardy to say the least.
But it is down to the individual what risks they choose to take.
Nobody can say whether the level of risk someone chooses to take is correct; it is a personal choice.
I question how many LL are actually aware of the possible ramifications of this personal choice they make!
Indy Tihar
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Sign Up15:54 PM, 25th June 2013, About 12 years ago
Shame that the law does not protect the Landlords more so when a problem such as this arises, These sort of ppl should be Jailed for what they have done, Them being addicted to Drugs is no excuse, Feel for you mate and lets just say its a lesson learnt and in future always have Guarantor
Mark Alexander - Founder of Property118
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Sign Up16:56 PM, 25th June 2013, About 12 years ago
@Indy - she was jailed 🙂
As for guarantors, hand on heart answer me this question. Two professionals, one an accountant, both earning good money, fantastic references, RGI available without a guarantor. Would you ask for a guarantor?
If you did and they said "you must be joking, why would we need one" what would your answer be? Would you risk losing them in the hope of finding an even better set of tenants and incur a void whilst you try?
Now wind the clocks forward 5 years and they get divorced having been model tenants. Would you serve notice or ask for a guarantor at that point?
That's pretty much what happened in this case.
OK, with the benefit of hindsight this is the one deal I should have purchased RGI for. However, I would I know which one to pick? I have a large portfolio of properties and hundreds of tenant came and went over that six years. I don't have a crystal ball so I never know which ones will turn out bad.
If I had purchased RGI on all of my tenants and properties over that period I would have spent more on RGI than this particular problem. It's for that reason I can be philosophical about this incident.
If I was in a similar position to Paul Barrett I would but RGI all the time.
At the end of the day it's a numbers game.
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Sign Up11:02 AM, 12th February 2014, About 11 years ago
Here's a thought on the subject of rent guarantee insurance:
I'm a letting agent (established ten years and managing many hundreds of properties).
I also have my own modest portfolio in my local area which (as you'd expect) I let and manage through my own agency.
Now let's face it, if anyone is best placed to avoid problem tenants in the first place its me. Equally, if despite this I do find myself with a problem tenant I've got all the professional knowledge and all of the resources of my agency available to me at little or no direct cost to resolve the problem.
Guess what? I wouldn't dream of letting to a tenant without a policy in place (and yes, I do have to buy them at a commercial rate the same as everyone else).
My personal opinion is that landlords with a sufficiently large portfolio to properly spread the risk can probably make a sensible business decision to do without a rent guarantee. So too can anyone with sufficiently deep pockets to absorb a hit of several thousand pounds should the worst happen.
Anyone else who decides to let without a rent guarantee just so they can save perhaps a tenner a month is bonkers.
Jeremy Smith
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Sign Up11:39 AM, 12th February 2014, About 11 years ago
Reply to the comment left by "Mark Alexander" at "25/06/2013 - 16:56":
Hi Mark,
Quote "OK, with the benefit of hindsight this is the one deal I should have purchased RGI for. "
- Would you have had to re-apply for RGI when the circumstances changed, and if so, do you think it would have been declined since there was only one tenant left ?
I guess you could have got a guarantor.
- Does RGI have to be renewed, annually for instance, and do you have to declare any changes in their circumstances, in case they want to decline you insurance, just when you might need it most ?
(not that I'm cynical or anything !!)