Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:16 AM, 10th April 2013, About 12 years ago
Hi Cris,
I opperate a lettIngs and management department within my business model so I can hopefully answer your question accurately. LettIngs and property management is divided by four key service lines.
1) Tenant find and installation.
2) Maintenance.
3) Legal.
4) Rent collection.
It would appear that the current deal you have with your managing agent is that they provide you with 1) & 4) but there isn't any clarity about who is responsible for handling the legal aspect of the management if things go wrong. By this I mean tenants requiring eviction etc. In my experience most letting agents have stated within their terms of business that, "the landlord gives the agent authority to instruct a solicitor when required, the cost of which to be bared by the landlord."
If this is the case with your current arrangement then yes your agent will appoint a solicitor on your behalf but not much more. This is a very costly exercise and something most landlords ASSUME comps part and parcel with a fully managed service.
Firstly I recommend reading your terms of business but if you don't have any then send your agent an email with your expectations under the current rate that you pay. This should help you both allign your interests and define the clarity you seek in order to give you the required peace of mind. My firm includes all legal work as part of our fully managed package which I know is something of rarity in the industry so I would highly recommend speaking with your current agent but ensuring you obtain something in writing from them or a paper trail agreement via email will suffice.
Good luck.
David Giles
Embarq Property Partners
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:16 AM, 10th April 2013, About 12 years ago
Hi Chris
Given your circumstances I think it is very wise for you to employ the services of a good property manager. Make sure they know what they are doing though and have the right qualifications and Client Money Protection. Ideally they will be registered with ARLA, NALS or RICS. Of course trust and price comes into this too. Please see details of the company I recommend here >>> http://www.property118.com/index.php/full-property-management-from-just-14-99-a-month/34413/
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up18:25 PM, 11th April 2013, About 12 years ago
I have recently stopped using an agent which I had engaged due to a recent cancer diagnosis. I found myself spending more time managing them than I would have spent on managing the property. They were late in paying over the rent, dreadful communicators with me (and I have subsequently discovered were terrible communicators with the tenants to such an extent that did not deal with a mould issue which has now cost me quite a bit to resolve), have failed, after 2 months, to pass over my paperwork and finally returned the deposit to the tenants rather than transfering it to my deposit scheme account. I am based in Scotland and am finding it difficult to identify how to 'warn' other landlords from engaing their services as they have been and continue to be a huge drain of resources.
Puzzler
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up21:20 PM, 11th April 2013, About 12 years ago
A lot of people think that maintenance is the key with letting management. It isn't. All agents will refer to the landlord as they will be picking up the tab. You will either do it yourself (as you do) or they will employ tradesmen on your behalf. You employ an agent to keep you legal, collect your rent, deal with problems (whether maintenance or not), inspections, agreements, inventories. A good agent is worth their weight in gold. But they don't generally do the maintenance themselves although they can arrange it on your behalf.
If your agent is overcharging then shop around for another. Mine charges nothing, just passes on the cost to me.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up2:26 AM, 12th April 2013, About 12 years ago
I'm afraid you are a hostage to fortune and in your case there isn't really any other option apart from a LA managing things for you.
It doesn't have to be a LA; anyone can do it.
BUT you really need a good LA with all the protections in place.
This is why LA are need for LL who can't or don't want to be involved in their property management.
LA fill a commercial need.
Trouble is you have to pick a good one and that is where the problem lies.................................picking a good one.
Best of luck with that.
All you can do is follow the excellent advice proffered to you on this forum and hope you pick right.
You may feel that fees etc are high but you face hobson's choice; which as you know is no choice at all.
You just have to factor losing about 10% of your rental income every year.
But remember you are probably on some beach somewhere whils the poor old LA is stuck here.
Don't resent the fees you have to pay.
It goes with the territory if you have to or wish to be a hands off LL!!!
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up7:28 AM, 12th April 2013, About 12 years ago
Hi Paul
It dosn't have to cost anywhere near 10% of rental income to employ a good ARLA agent. For an overseas landlord who requires a full service then £25 a month will buy all the services required, £35 is RGI is included and I know you would recommend that. Please see >>> http://www.property118.com/index.php/full-property-management-from-just-14-99-a-month/34413/
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up4:38 AM, 13th April 2013, About 12 years ago
Well if it can be less than than 10% charges that is even better.
Wouldn't it be great to be able to find a list of LA and their qualifications and their usual charges.
This would help LL who are trying to source a good LA.
Surely ALL LA might wish to put their terms of business in tabular form on a well frequented website......................................................like property118!!
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:36 AM, 18th April 2013, About 12 years ago
Using a GOOD letting agent takes all the worry away, but beware there are an awful lot of bad agents out there. I beg you not to go for the cheapest, which is what I originally did, which ended up costing me a fortune.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up20:00 PM, 18th April 2013, About 12 years ago
Hi Cris....I can totally understand your reluctance to fork out for poor and over-priced services. There are so many naff letting agents about it`s scary.
Not sure where your properties are but I have come across a new *** letting Agent and Property Mgt Co that you might want to check out if your places are in ***. I certainly plan to use them myself when I get out of my current deals...oh yes they are called ***MODERATED - unapproved promotion***
Good Luck
IvyEllen