Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neal Craven
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Sign Up10:15 AM, 12th February 2016, About 9 years ago
Is the property registered, (if next door has just sold that will be) if so download a copy of the tile documents and plans to check what they show. NB make sure you use http://www.landregistry.gov.uk/public/property-ownership and it will cost £6.00 per property
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Sign Up10:24 AM, 12th February 2016, About 9 years ago
Have you considered renting the land to your neighbour for a nominal rent? That would give him the use of it but enable you to confirm your ownership.
Simon Bentley
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Sign Up10:25 AM, 12th February 2016, About 9 years ago
I am not a solicitor but am going through the reverse process of claiming some land that my property has had included as though part of the property for well over 20 years. - the below is my understanding of things.
No need to panic, your neighbour needs to have the land for 12 years before he can apply for possessory title and then a further 12 years before he can apply for absolute title - you have plenty of time to resolve this.
Continue to access, use and tend the land in question if you can and keep a record of this by whatever means. By doing this you prevent him from claiming adverse possession. Doing this just once in the 12/24 years is enough to dispute a claim,doing it repetitively ought to completely remove the claim.
The big question is is the land registered with the Land registry- I forget the date but if it's been sold within the last 15ish years it will be on the register, if not unless you have registered it voluntarily it will not be. There's loads of info on the Land registry site on how to do this. Once registered if your neighbour tries to make a claim on the land you will be contacted by the LR so that you can dispute it.
Get a valuation from local agents on the land, if he wants it you may well be able to get a good price for it- though if your property is mortgaged the mortgage company may take issue depending on how heavily leveraged you are and what effect (if any) on the valuation of your property.
Neal Craven
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Sign Up10:32 AM, 12th February 2016, About 9 years ago
Main question is do you want any or all of the land and more particularly does it enhance your property, if not why not just sell it (or at least part of it) to him.
With specific regard to what Simon says I was once told the occupation has to be something like un opposed so I THINK it may be enough for you to dispute the matter for the neighbours 12 year claim to fail.
PS whatever you do don’t let it become a dispute.
Kate Mellor
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Sign Up11:04 AM, 12th February 2016, About 9 years ago
It will take a long time as stated by others above for this to become an issue, but it's best to deal with it immediately because the longer the neighbour goes on thinking of it as their front garden the less likely they will want to pay (even the legal costs) to get this resolved.
Currently they have nothing to lose by not doing anything as they retain all the benefits of your property for free, which they've knowingly fenced off! This sets alarm bells ringing to me that they had the cheek to deliberately and knowingly spend good money fencing you out of your own land!
Obviously it is best to keep things civil and remain on good terms with close neighbours, but I think you need to be firm about setting things in motion in regards to finalising these arangements. As Simon mentioned above if you have a mortgage on your house, you will not be able to sell this portion without your mortgage company's agreement and they may charge a potentially significant sum for this privilege. Ask them, but if it's not going to work, then I would get a formal rental agreement made up between yourself and the neighbour as suggested above by Jerry.
You should be able to find something suitable online to use either for free or fairly cheaply. This will act to retain your full legal claim to the property and also, psychologically reinforce to the neighbour that they are a tenant on it and not the owner.
Genghis Perriaman
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Sign Up13:42 PM, 12th February 2016, About 9 years ago
Hi thanks for the excellent advice - at this point we're on very cordial terms and I'm keen to progress the idea of selling the land to him (or renting as a fallback option) therefore agree disputes should be avoided where possible - however my concern was what avenues are available in case we fail to reach an agreement either selling or renting - for example could I then insist he removes the fence within say 30 days and erect my own or would it be advisable to get a solicitor on the case ?
Kate Mellor
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Sign Up19:47 PM, 12th February 2016, About 9 years ago
Read your deeds as you will possibly find that your neighbour has a right of way over the land at least on foot depending how far across the front of their property your land extends which may prevent you from erecting a fence potentially. You would be advised to take specific advice on this before you do it, but you are certainly within your rights to ask your neighbour to remove their fence from your land. You would be within your rights if given reasonable notice they failed to remove it to do so yourself without damaging it and return it to them. Although again if it came to this point I would first take professional advice.
Dr Monty Drawbridge
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Sign Up20:18 PM, 12th February 2016, About 9 years ago
Hi GP,
There is no risk to your ownership as long as you have exerted your rights, for instance by reminding him it is yours and either giving him permission to stay on it or asking him to get off. If you have your discussions in writing, keep them. If you don't, perhaps write to him to remind him that it is your land and you have not agreed to let him use it. Or give permission stating that it may be withdrawn at any time".
Even if you did not do this - with registered land he has to prove exclusive uncontested occupation for 10 years (so clock probably only started ticking when the fence went up) and then apply for permission to amend the title - which you have up to two years (or is it months?) to refuse.
Putting up the fence without permission is very cheeky indeed. It is your land. You are within your rights to take it down, just as you would be if he put the fence in the middle of your lawn.
I would write saying that you see that he has put a fence on your land without your permission, that you understand this to mean he would like to acquire the land from you, that you would be willing to sell it for £x, and that if he is not amenable to that he should remove the fence and make good any damage within 7 days - after which time you will pay someone to do the same and recover the costs from him.
Look at his having built the fence as an advantage - he has already spent the money and if he has to take it down it will have been wasted.
I know it sounds a little aggressive - but not half as aggressive as putting the fence on your land. Outrageous!
Ian Ringrose
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Sign Up11:29 AM, 13th February 2016, About 9 years ago
Remember your legal costs are likely to be as much of not more than the value of the land, therefore if you sell it, make the buyer pay your legal costs. Your mortgage provider may also charge you, as they need to consider the effect on the value of your house.
G Brown
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Sign Up13:52 PM, 16th February 2016, About 9 years ago
Hi GP
The process of claiming Adverse Possession is a crazy one where you can legally 'steal' someone's land. I believe the law changed about 2008 as described earlier.
From what I remember, the main points to test are; does the disputed land look as if it belongs to one property (ie fencing, hedges), has one party been taking care of the disputed land, and would one person be disadvantaged if the disputed land was taken from them, and how long has the disputed land been adversely possessed. For some reason, a time frame of 12 years rings a bell.
From what you've outlined, one thing seems positive, and that is that your neighbour has acknowledged that the disputed land is not his being that he offered to buy it?
Forgive the bitterness but I have fallen foul of this law and lost land with a story that's not too dissimilar to yours. Our local solicitors were employed to deal with it, as we didnt have a legal leg to stand on (due to the tests above) we did well to get the possesee to pay for the costs, solicitors fees and conveyancing. Hope that helps!
Geraint