Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up11:27 AM, 13th September 2013, About 11 years ago
Hi Hannah,
Sounds scary to think what could and did happen in your flat!
First I think you need to find out the facts of what actually happened. Who was in your flat, for how long, what were they doing, were they qualified and what trade bodies do they belong to?
If it was a qualified trades person then the Letting agent should handle rectifying the situation directly to your satisfaction.
If your Agent is still non-communicative then I would inform them you are going straight to the TPO to make a complaint and you are also considering making a police complaint about intruders vandalising your flat.
That should get things moving hopefully.
Mark Alexander - Founder of Property118
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Sign Up11:55 AM, 13th September 2013, About 11 years ago
Hi Hannah
For the avoidance of any doubt, Neil's reference to the TPO is The Property Ombudsman Service. They can only get involved if your letting agent is a member of theirs.
The advantage of complaining to them is that they can award small amounts of compensation without you having to go through an expensive legal process. They also base their decisions on probability as opposed to hard evidence only as per the Court process.
If you have a look at one of their letter heads you should be able to see which, if any professional bodies they belong to. If not, look on their website and worst case scenario make a call to their offices, without saying who you are, asking which professional bodies they belong to.
When you get this information please let us know by posting a comment here as that might help us to offer more advice.
As Neil has suggested, finding out who the trades person was and which professional bodies he belongs to might also help us to offer more advice. That might be difficult if your letting agent is ignoring you though.
Whatever you do, make sure you keep paying your rent though, otherwise things could get very nasty for you very quickly probably the last thing you will want to be doing is finding somewhere else to live and bad references when you are part way through your academic year.
It's quite clear to me that you gave permission for a tradesman to enter your premises. However, and not wishing to freak you out, but was he the only person who entered your home or was there an unauthorised intruder who caused these issues? Perhaps he didn't close the door properly?
lauren field
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Sign Up13:08 PM, 13th September 2013, About 11 years ago
Hi Hannah
I must say i am very glad you are still here to tell the tale.
Had the worse happened, there would have been an investigation to determine the cause of the fire. Obviously we know that the cooker would have started it. From what you have said it was not your fault, you didn't leave the oven on and cause the problem. There is no point at this stage going in to 'burden of proof' but suffice to say I have no doubt that you would NOT have been held responsible taking into account the chain of evidence and you being away from the flat etc. - Too much to go into.
I presume the cooker was fixed? Anyway, presumably it is now unusable having been melted.
Going to the TPO is great advice as is checking which National bodies the Letting Agents belong to.
However, aside from the fact you need to protect yourself against an unscrupulous Agent who may or may not say it was your fault the cooker was left on, if you haven't already done so I would put your complaint in writing to them detailing the events as you have above making the issues quite clear, stating your concerns and depending on how strongly you feel there is no harm in writing to the governing bodies and/or trading standards at the same time as they will then being their own invesitgations. Plus, If you make the Agent aware you have written to them it might make them sit up and take notice.
You can also report them to your local Trading Standards & the clearer your evidence / details are will greatly assist your case - I will go into more detail if you choose this route. Also, I should point out at this point that whilst it is the landlords responsibility to ensure the tenant is safe & the appliances are safe, depending on all the 'ins and outs' the Trading Standards may very well take the view the Agents are to blame despite it being the Landlords responsibility. If you or anyone else want me to go into more detail regarding this and why let me know and I'll make a separate post.
I do not wish to confuse matters or get into debate over who should be prosecuted unless people are interested as that is not what is important to Hannah & of course of much more interest to a landlord rather than tenants.
Mark is correct upon advising you to contniue to pay your rent.
From here on out I suggest you keep a log of every call you make & a diary of events. I would always advise people to write letters/emails as opposed to calls.
Are you still worried about the cooker catching fire ?
Hannah what would you really like outcome to be? When you know that, than it's easy for me to suggest some steps of action for you.
In answer to your question, yes you can very easily claim back the electric and it is also very easy to determine the excessive usage and you can do so using the small claims court - which can be done as a separate issue from the problems you have with the agent and cooker or you can lump it all together.
Hannah
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Sign Up13:39 PM, 13th September 2013, About 11 years ago
Hi Lauren
The cooker still works and doesn't trip out any more so at least that problem was fixed.
The ideal outcome for us would be:-
1) A letter of apology from the letting agency and their contractor
2) £50 compensation towards our electric bill
3) A refund of our costs of replacing the baking trays
4) For the rubber seal around the oven to be replaced
I doubt I will get any of this though without a fight and I suspect they will try to charge us for the damaged oven seal at the end of our tenancy.
The letting agency (**MODERATED OUT**) have not been good from day one.
When we moved in around this time last year there was a Post It note in one corner of the lounge saying "we are aware that the roof is leaking and the landlord is in dispute with the Council. If you have any problems such as damp in this corner please let us know". There was no mention of the leaking roof before we signed the tenancy agreement!
Sure enough, as soon as it started raining the damp patch appeared. We reported in to the letting agents and on the third attempt we came home one day to find a tin of paint and a paint brush on the doorstep. Another post it note said "please leave the tin and the paintbrush in the shed behind your flats when you are finished with it". We thought GREAT - THANKS!
We didn't want to make too much fuss though as we were scared of being thrown out. I've been following Property118 for a while though now and I'm much more confident about our rights these days. We signed a new tenancy agreement for 10 months last week so we now feel far more secure about kicking up a fuss.
PS - thank you Mark for explaining what TPO is, I wouldn't have had a clue what Neil was referring to otherwise.
PPS - It never crossed our minds to stop paying the rent, our parents would kill us if we did that, they are our guarantors.
Mark Alexander - Founder of Property118
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Sign Up13:47 PM, 13th September 2013, About 11 years ago
Reply to the comment left by " " at "13/09/2013 - 13:39":
Hi Hannah
Sorry for having to moderate your post and remove the name of the letting agent, this is why >>> http://www.property118.com/what-property118-is-not/
There is, however, a website called All Agents where you can go and leave a rating for them, kind of a Trip Adviser type of website but for Estate Agents and Letting Agents. See >>> http://www.allagents.co.uk/
I am looking forward to reading Lauren's advice. Your desired outcome seems perfectly reasonable to me. If they don't play ball, unleash the hounds of hell on them, figuratively speaking of course! Complaints to Trading Standards, TPO and other professional bodies they may belong to are perfectly justifiable based on what I have read and they clearly deserve it.
Don't worry about them kicking you out, you have done nothing wrong by the sounds of it and so long as you keep paying your rent on time there is nothing they can do to get you out within the next 10 months, by which time your courses will no doubt have ended anyway.
.
Vanessa Warwick
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Sign Up14:39 PM, 13th September 2013, About 11 years ago
Hi Hannah,
This is a really shocking Hannah!
Although it appears that it was an electric cooker that was left on, this story is VERY timely as it is Gas Safety Week all next week.
A handyman should not be dealing with electrical or gas appliances. It is actually illegal for him to do so. All electrical work has to be undertaken by a qualified electrician and all gas work has to be undertaken by a certified Gas Safe Engineer.
I know you were absent from the property for the visit, but in future, make sure you do not let any contractors into your rental property until you have proof of their credentials.
lauren field
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Sign Up15:35 PM, 13th September 2013, About 11 years ago
Hi Hannah
What you have requested is perfectly reasonable and should also address any issues you may come up against at the check out.
But before I go any further Vanessa is completely right in that a simple handyman is not qualified or acceptable. However, we do not know who did actually enter the property and the agency may well have called their qualified technician a handy man so we’ll give them the benefit of the doubt here until we know otherwise. But landlords take heed of Vanessa’s advice and remember due diligence comes into play here.
So Hannah, from your response it seems to me that you do not intend on complaining to any professional bodies and would be satisfied if you got some money back. Is that correct?
If so, then the course of action is quite simple
1). You need to get a letter together and formalise your complaint in detail together with supporting facts and a request for payment. I can assist you further with this if you’d like. I will need a few more details so suggest you email me (as it’s personal information and details I need). (lauren.field@live.co.uk)
2). Depending on their response or lack of response will determine the next step.
I think for the benefit of others and to make the thread easy to follow we take each step at a time, as I do not wish to cause confusion.
If you are happy to send me the details I need, I can get a letter drafted. Once you are happy & assuming you have no objection (we will make sure all personal info is omitted) then you can post a copy of the letter (less personal info) on here for others to see and we can update the thread as it unfolds so others in your situation can use it as a guide if they want. .
Hannah
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Sign Up16:04 PM, 13th September 2013, About 11 years ago
Thanks Lauren for all the helpful advice. I will drop you an email over the weekend. I can’t do it now as I’m out visiting friends.
Hannah
Ron Adams
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Sign Up19:44 PM, 13th September 2013, About 11 years ago
Write asking for compensation with your detailed timeline. Contact your local authority housing officer and explain your problems, invite a visit to examine the damaged trays etc. If you do not receive a reasonable offer from the agent, take action through the small claims court, you will get nothing by doing nothing.
Howard Myers
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Sign Up16:16 PM, 14th September 2013, About 11 years ago
(1) the Regulatory Rfeorm (Fire Safety) Order 2005 requires all businesses to have a suitable and appropriate fire risk assessment (FRA)in all commercial businesses. HMO's do fall into that. In addition, all local authroities that licence HMO's (more than 2 floors) and an FRA should be conducted.
(2) Part of the Housing Act 2004 requirements in HMO's is electrical tests and certificates. All properties let should be in possession of a current Electrical Installations Certificate that is valid for a minimum of 3 years.
(3) All portable electrical appliances should be tested (PAT by a qualified electrician) with an appropriate label attached to each. That includes electrical cooking appliances, fridges, freezers, washing machines, dryers and dishwashers , plus the smaller items.
The onus is fairly and sqaurely on the owner/landlord/managing agent to provide a "duty of care" to ensure the safety of occupants, in the case of a multi-occupied property - the other occupants and, the fire/service crews that may attend any incident.
It is encumbent on the owner/landlord/managing agent to provide these and if not, one or more parties could be prosecuted
Incidentally, the FRA report I use comprises a 25 page report and covers all aspects, is properly formatted and accepted by most fire authorities in the UK.