Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up13:08 PM, 9th September 2012, About 12 years ago
Hi Annette, my understanding it that a criteria of becoming a member of an Ombudsman scheme is that an agent must have PI insurance.
Mary Latham
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Sign Up16:15 PM, 9th September 2012, About 12 years ago
Mark why not go straight to Trading Standards - they will investigate a complaint regardless of whether the subject is a member of this scheme or that. I think that you have raised a very important issue and one which is catching would be landlords out all the time.
Ironically you cannot fault a person who wants to become a landlord/property investor and he pays for "training and services" because he know what he does not know. I hate it that these people are trying to do the right thing and are being hoodwinked.
Anthony Endsor
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Sign Up21:37 PM, 9th September 2012, About 12 years ago
Hello.I was ripped off by a 'property sourcing' company over the course of 18 months between March 2009 and September 2010. The company sourced a property through another company. They took fees for reserving the property, the other company also took a 'third party fee'. I was given the runaround throughout, with the companies constantly making excuses as to why it was taking so long to go through before finally it all collapsed.
I believe this was all done illegally and have complained to both companies but received no response. Would the ombudsman be able to help in such an instance if I gave full details of companies, circumstances, etc? I think both companies are still operating. Thanks.
Mark Alexander - Founder of Property118
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Sign Up1:55 AM, 10th September 2012, About 12 years ago
Hi Anthony
Have you checked to see whether the company you engaged and the one they were working with too are registered with one of the Ombudsman schemes. If they are you should take your complaint the the appropriate Ombudsman. If not, then you should report them to Trading Standards for operating illegally and also copy in The Property Ombudsman.
If you do involve Trading Standards please make them aware of this thread.
Good luck and please keep us informed.
Mark Alexander - Founder of Property118
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Sign Up5:57 AM, 10th September 2012, About 12 years ago
Thank you for spreading the word Vanessa, I have also commented on Property Tribes.
I've shared this thread in numerous LinkedIn and Facebook Groups to spread the word.
I've been banned from some and my post has been deleted from others!
It would seem the truth hurts too much for some group moderators to want their group members to hear it!
Thanks also to @TessaShepperson from Landlord Law for her efforts in respect of sharing and linking back to this thread.
If all Landlords who read this thread were to share it via social media and/or link back to it from other websites that would be an amazing way to spread the word.
Similarly, if anybody reading this has good Press and Media contacts please put them in touch with me - mark@property118.com
Anthony Endsor
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Sign Up11:23 AM, 10th September 2012, About 12 years ago
Hi Mark. I have just checked the websites of both of these companies. I cannot see any evidence that either are registered with any Ombudsman scheme, so I think I'll have to report them to Trading Standards.
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Sign Up5:59 AM, 11th September 2012, About 12 years ago
Dear Mark
In answer to your question, Section 2 of the TPO Code of Practice for Residential Estate Agents requires that the figures provided by registered firms following the market appraisal are done so in good faith and must reflect the available information about the property and the current market conditions. In addition, that figure must be supportable by comparables of similar properties. In short, the Code requires that an agent does not deliberately misrepresent the marketing value of a property.
In addition, Paragraphs 5h, 5i, 5j and 5k require that the details of the property particulars are agreed with the client prior to the start of marketing; that advertising must comply with the Consumer Protection from Unfair Trading Regulations 2008 and the Property Misdescription Act 1991; and that adverts are legal, decent, honest and truthful in accordance with the British Codes of Advertising and Sales Promotion and Direct Marketing.
Taken together, these requirements mean that, if a registered agent chooses to us the term ‘instant equity’ and advertise a figure, they must be able to provide appropriate evidence to support such a figure, as well as their client’s agreement to market the property on that basis.
Any disputes relating to registered firms which are referred to my office would be measured against these requirements of the Code of Practice. If a firm was found to be in breach of these obligations then a suitable award may be made. However, each dispute is considered on the circumstances of the individual case, therefore, awards (if appropriate) may vary. If the dispute concerns a valuation provided by a surveyor then the matter should be referred to either the Royal Institute of Chartered Surveyors or Ombudsman Services (previously the Surveyors Ombudsman Scheme).
I must also point out that, regardless of the agent’s marketing, there remains a responsibility on the buyer to ensure that what they are purchasing suits their intended purpose. If the purchase is to be an investment, I would strongly recommend that the buyer obtains an independent survey to check for themselves that the investment is suitable for their needs before such times as they have committed themselves to the purchase. Furthermore, I have seen a number of recent cases where the buyer concerned has not visited the property before deciding to commit themselves to the purchase. By taking the time to visit the property and obtaining an independent report to verify whether the property is suitable for their investments needs, many disputes could be avoided.
Finally, I would reiterate that the agent’s role is to obtain the best possible deal for their client. Where an agent acts for a seller, the buyer must always bear this in mind and take the necessary precautions (by way of instructing independent third parties) to ensure that the property fulfils their specific requirements.
Regards
Christopher J Hamer
Property Ombudsman
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Sign Up1:12 AM, 14th September 2012, About 12 years ago
Excellent topic. My former business went into the business of 'sourcing' - ie getting motivated sellers to market properties. On researching, it was quite clear that we need to be members of the Property Ombudsman scheme. All properties were marketed at the discounted price agreed with the vendor. So in my opinion, all property sourcers are covered by the Estate Agents Act and need to be members.
The key issue of Ombudsman membership is the need for PI cover and to adhere to Codes of Practice for complaints etc.
Most sourcing companies therefore will completely shy away from joining for these reasons! They get lots of complaints, which will ultimately land on the desk of the Ombudsman.
Sadly, it is not mandatory for letting agents, by we, like many agents are also members of the Ombudsmand Scheme for Lettings. This is actually an Arla requirement.
Vanessa Warwick
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Sign Up15:13 PM, 6th October 2012, About 12 years ago
Just to up-date this thread with the news that I interviewed both the Property Ombudsman and the Chief Ombudsman of Ombudsman Services at the NALS Annual Conference on this subject.
You can view the videos here:
http://www.propertytribes.com/what-property-ombudsmen-have-say-about-deal-sourcers-t-6493.html#pid81228
They both said that it was black and white that deal sourcers fall under the Estate Agent Act and need to be registered with an Ombudsman Scheme.
Richard Greenland Richard
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Sign Up1:55 AM, 7th October 2012, About 12 years ago
Thanks Mark for this excellent initiative. Dishonest operators have been fleecing the unwary this way for far too long. I used to spend time outing them, but the reality is there seems to be a never-ending supply of gullible people desperate to thrust money into their clutches. I've got limited time and frankly I've run out of patience, so it's really good to know there is an official body to send dodgy-sourcer spam to and laws in place to deal with them. Probably Mr Hamer will need to hire an assistant!