Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Jay James
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Sign Up16:21 PM, 23rd September 2016, About 8 years ago
Reply to the comment left by "Yvonne Francis" at "23/09/2016 - 13:29":
That is a level of interest far beyond what a court would order. At 68% cumulative or 52.14% flat, a bank charging that would be vilified and possibly sanctioned by the FCA.
Jay James
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Sign Up16:26 PM, 23rd September 2016, About 8 years ago
Reply to the comment left by "Bill O'Dell" at "23/09/2016 - 14:52":
68% aer
Yvette Newbury
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Sign Up16:52 PM, 23rd September 2016, About 8 years ago
Reply to the comment left by "Bill O'Dell" at "23/09/2016 - 14:52":
Hello Bill, just to be clear you have referred to me twice, but the person who originally posted is called Nick, it's not me I was just the first to post a reply. Thanks.
Bill O'Dell
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Sign Up17:07 PM, 23rd September 2016, About 8 years ago
Reply to the comment left by "Y L Newbury " at "23/09/2016 - 16:52":
My Apologies! Misread the start of the thread.
Bill
Yvonne Francis
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Sign Up17:28 PM, 23rd September 2016, About 8 years ago
Just to make things clear the 1% weekly I can charge on late payment of rent is on the very few occasions I need to use this, this is just a threat and would only be used if claiming rent became expense which has never happened in all my 35 years of renting. I have never actually taken interest even when offered it. I had it looked at by a solicitor and he accepted it, While my tenants parents question some things on my lease they have never questioned this, but thanks Chris for the advice: I will look into it as the advice my solicitor gave me was some time ago.
Bill, you did not say in your first comments that you only do things with your tenants permission, which may have made a difference or was that an afterthought as your comment sounded a tiny bit belligerent. I rent in Oxford and here locking rooms and putting in strangers would constitute harassment. And if you did lock a door which door exactly would you lock? As the tenants in a shared tenancy have the run of the house and can use each others rooms.
Expecting the rent does not imply that I don't know that students some need help and guidance and I give plenty of that but at the same time you do need to respect their housing rights which you seem to think differ from professionals.
I don't know what area Nick lets in but in Oxford rooms are always in demand but if I left things drift without warnings or rent statements then students being students would not bother to find replacements. From what Nick writes he looks as if he is doing the right thing but may need a bit more time.
Romain Garcin
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Sign Up20:46 PM, 23rd September 2016, About 8 years ago
It's perfectly acceptable to charge interest on late rent.
The risk of trying to charge at a very high rate is that it may be considered a penalty and thus unenforceable.
On the other hand, locking a room as suggested would be illegal eviction, which is a criminal offence.
Queen Victoria
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Sign Up9:44 AM, 24th September 2016, About 8 years ago
Thank you all for your thoughtful responses.
The suggestion to look for PhD students is a good one - I’ll follow that up - and I am grateful for comments on guarantors next time around etc. Of course I will do all I can to resolve the situation through consensual means by helping the group find a new housemate and then offering a replacement tenancy etc. and I am still hopeful that we might be able to do that. What I am trying to prepare for though is the scenario where attempts to find a housemate fail, the girls’ relationship deteriorates further, co-operation ceases and I am left having to pursue one or all of them for the outstanding rent.
I understand that I can hold the remaining 3 liable for the whole rent (and the tenants tell me they understand it too), I also understand that I can pursue the 4th girl for her rent even though she is not physically in residence but what I am trying to figure out is how and when I might do it. At what point would I issue proceedings, for example, if it came to that? Let's say the remaining 3 give me 4 months rent each in the 2nd month (Oct) of the contacted 12 (Sept 16 – Aug 17), which is what they plan to do, but the 4th girl gives me nothing then they won't technically be in arrears until month 4 will they (i.e. I will have 3/4 of the 4 months rent)? Then if they pay again in Jan they will be back in credit until the end of Feb so it is not until they make their April payment that the arrears start to really catch up with them. Should I be holding off taking formal action until the end of the tenancy on that basis? Do I need to bring an action against them all as a group or against each of the 4 individually or can I choose to only take action against the 4th girl only? It is this mechanism that I am looking for advice on. I guess someone else has tackled this before and may know the best way to go.
By way of background I have 4 student houses which I have been letting for 15 years with no more than the usual problems. I’m not a rookie and have taken a view on guarantors etc. which I am comfortable with but have never really understood how to deal with this problem where one of the group default and it cannot be solved by agreement. It is a new situation for me but one I have been aware might happen
Nick
Yvonne Francis
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Sign Up11:19 AM, 24th September 2016, About 8 years ago
I hope you don't mind me commenting again but this problem has arisen from making alternative arrangements for receiving rents. If you where receiving rents monthly then this problem would not have been created. A part of me says would it not be possible to go back to monthly rents and even stronger part of me says an agreement is an agreement and should be kept to, depending of course on how it was given and how desperate you are to solve this problem in this way.
As I said before I think the best way is to replace the tenant and find better advertising sources. In my first comment I did put a site but it failed to come out live because of a small mistake. I will try again, http://www.accommodationforstudents.com they are a national site for students and Landlords. I checked Oxford where I am based and there were currently lots of students looking for places. Your tenants could also use Spare Rooms which I have found useful for individuals and does the University your students attend have an accommodation officer? There are online news papers. Oxford has one called Daily Info who advertise free and send out printed sheets to be displayed in colleges. Even Agents would find a tenant for a price of course.
If the rent is not paid by the tenant who has left I know that MyDeposits where I register my deposit accepts claiming unpaid rent. However speaking personally I would prefer to solve this by other means.
I must say that although I have had this problem and sorted it amicably without loss of rent and with suitable tenants it has not been without it's worry. So I do wish you a swift success.
Queen Victoria
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Sign Up13:16 PM, 24th September 2016, About 8 years ago
Yvonne
I am advertising via Accomm for Students and SpareRoom and also in other places. I am hopeful that we will find a replacement but from what you say of Oxford we are in a different kind of market here. A few weeks ago we filled a room in another house and although we were successful the glut of freshers that usually come forward in August just was not there and we filled it with the only applicant we had - good house, good room, reasonable rent too.
I am trying anticipate how to deal with this in the event that we don't find a replacement which is why I am asking the question. I appreciate that the termly rent adds a complication but the problem would still be present if the money was coming in monthly.
Suppose this was you and you were receiving 3/4 of your rent and couldn't get the other room let how would you move forward in terms of enforcing the contract? The scenario is that there are 4 people on a single contract with joint and several liability, one has left but is in touch and the other 3 are paying the portions agreed between them but you are 1/4 short each month.
Nick
Yvonne Francis
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Sign Up15:25 PM, 25th September 2016, About 8 years ago
I'm afraid I have no experience beyond collecting forms from the Small Claims Court and as the payment was made, they were never used. Also as I have guarantors and keep to the terms of the payment on my lease. So I would be faced in a slightly different situation. However, I'm not sure how useful they would be but I could give you some of my opinions.
I would send a rent statement by email, to all the tenants as I usually do a few days before it is due billing them for the full amount owing. I give my tenants two weeks from the due date to pay. A few days before the two weeks are up I contact those who may not have paid to ask them for their 'contribution' and point out if they delay beyond the two weeks allowed I can charge interest or let me know if they have any problems paying this bill or when can I reasonably expect payment. At this stage I usually get all the payments. However if it went beyond this stage I would send an overdue statement to every tenant. I name (hopefully not shame!), the tenants who have not paid their 'contribution' but at the same time make very clear they are jointly responsible. In other words get those tenants who have paid to encourage those who have not, in their own self interest if nothing else. It's a great lease for Landlords: I wonder at times at how we get away with it!. In my case I would remind the guarantors of those who have not paid. Only at a later stage would I involve all the guarantors.
If it went beyond this, then I would, besides investigating procedure at the Small Claims Court, as I would be new to this, seek legal advice. From all I know in my situation I would take all the tenants or all the guarantors. I know you need two months or eight weeks of arrears before you can claim. I also know that you need to send regular statements. In my case these are usually enough to get tenants to pay.
I think you have complicated things with you new rent agreement. Had you charged monthly and the tenancy has started on 17th September then you would already know if you were to be paid in full or part, and probably the one who left may have paid for that month. And if you had a shortfall of rent you could have sent overdue statements which would have sent a message to your tenants of the seriousness of the situation and your intent. I may be wrong but by the end of the second month you could have taken action.
I don't know how you made this new agreement but if you can make this agreement stick then you could bill them for one third of the full rent for payment 1st October. If they only pay three quarters and you send them another statement pointing out the unpaid quarter is overdue, then the statement would show arrears. The process of arrears would then become immediate and the usual process of claiming rent after all the required arrears had accumulated may apply.
However I think if the tenancy started on 17th September and if the tenant who has now left took up the tenancy then that means you have only known about this and have been advertising for less than a week? I have found that it's no good basing letting on past experiences and all advertising is a matter of luck and events always take a different course. I let to the same College, by recommendation for over twenty years. My plumber said my tenants thought my houses part of their annex. It was called a 'legend' by them. It suddenly stopped for no reason I could see and I had to look for tenants from other colleges. Your experience at your other house may not be repeated. I don't think you have allowed enough time. I once took three months even in Oxford, although luckily the guarantor of the outgoing tenant paid.
You did say that you had advertised at accommodation for students but if that is the case then its best for your tenants to put in adverts as there is a special section for students only, which from what I've seen have mostly individuals advertising or wanting rooms.
I do confess that without parental guarantees and if these students have no money then the situation is very difficult and if it was me I may compromise. You do have the right to take the deposit from all of them so there is loss of rent limitation. If you are really keen to not lose rent and you didn't mind the work then you could let to the three on separate leases, rooms with shared facilities and reclaim the room. Airbnb perhaps?