Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Yvette Newbury
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Sign Up9:09 AM, 23rd September 2016, About 8 years ago
Why would you not have guarantors if they are all students? I appreciate that is not helpful in answering your question but how did you assess that they could afford the rent otherwise?
If I understand this tenancy set up correctly then the present 3 tenants are due to pay the full rent unless they can find a 4th person to join them - though you could consider giving them the next month to find another person and swallow the slight reduction in rent you receive. There are plenty of PhD students and other students whose term does not start until mid October who will be looking for accommodation so this situation could well be resolved very soon.
Kelly Joanna
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Sign Up9:16 AM, 23rd September 2016, About 8 years ago
All tenants are joint and severally liable. If you can't get the vacated tenant to pay their proportion then the other three must make up the shortfall. Or you could give them the option to find a replacement and then draw up a new tenancy agreement and charge a small admin fee.
Bill O'Dell
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Sign Up11:49 AM, 23rd September 2016, About 8 years ago
I think you probably need to take a pragmatic view here. Your 3 students are unlikely to be able to afford the 4th rent and you won't win any friends by trying to make them. You have no guarantors to chase so you are down to 3 tenants for now.
Cut your losses, and replace the tenant with a student found by the other tenants, or tell them the room will be filled by you. Spareroom.co.uk will probably get you a tenant and you will be left with Council Tax if not a student but with a 25 % discount for 1 only. This is better than an empty room.
If you can't fill it - lock it so the existing tenants don't sublet or use for partying/friends.
At the end of the year you have a strong case to keep all the deposits.
I'd release the girl who left once she has stopped paying or her parents won't pay any more.
Next year don't let any one near without a guarantor that you have credit referenced and they stack up. Consider Rent insurance as this has an impact on those who don't pay.
And it's happened to us all, so don't waste any time berating yourself, tighten your processes and move on!
Kelly Joanna
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Sign Up11:59 AM, 23rd September 2016, About 8 years ago
You cannot lock off any room in the property. An assured short hold tenancy guarantees exclusive use of the premises as seen.
Bill O'Dell
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Sign Up12:54 PM, 23rd September 2016, About 8 years ago
Reply to the comment left by "Kelly Joanna" at "23/09/2016 - 11:59":
You're absolutely right Kelly, but we are talking students here. There is also an absolute liability for them to pay, and they aren't. There isn't a legal situation going on here, only an accommodation problem and in my experience, you don't deal with students in the same way as you might other tenants.
I'd still lock the door, and deny them access unless they agree to pay the full rent for the full year - then they are entitled to it.
The situation that YL Newbury is talking about needs "managing", not legal action.
Yvonne Francis
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Sign Up13:29 PM, 23rd September 2016, About 8 years ago
I'm a student Landlord and although in law this is quite straight forward and the comments above correct then it seems difficult in practise. I have been faced with this situation, for various reasons several times. If the tenant who has left fails to pay simply bill all your tenants including the tenants who has left. I charge 1% weekly for overdue rent.
I don't think it a good idea to make payments according to their terms. I let for 52 weeks and expect them to pay late July or August their first payment. I charge quarterly because I self manage. I've never had a problem with this. I don't really understand why you have a lease that requires monthly payments to make an informal agreement of termly which you seem to have made. Such things only lead to confusion.
I think you should let your tenants advertise, strictly speaking, if it's a shared lease you have no right to put in anyone. You could find sources for them in your local area to advise them. www,accommodationforstudents.com is a very good national site for tenants and Landlords.
I think also you should get parental guarantees. They are always easy to get and I only take groups who can supply them from parents within this country.
If it's any comfort when I have been faced with this problem things have worked out ok, but I always made my tenants clear about the situation and would have billed them if the situation had continued, which I advise you to do, especially as it looks as if one of the first payments have not been made and will be soon overdue. I have never in all the 35 years of being a Landlord lost rent and I hope you experience the same.
Yvonne Francis
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Sign Up14:23 PM, 23rd September 2016, About 8 years ago
Reply to the comment left by "Bill O'Dell" at "23/09/2016 - 12:54":
You really are out of order here. Students have tenants rights like every body else and in a shared house the Landlord does not have the right to put in a tenant during the tenancy let alone lock doors.
I've been in this situation and have always resolved it and lost no money.
This is terrible advice and you should be ashamed of yourself.
Kelly Joanna
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Sign Up14:34 PM, 23rd September 2016, About 8 years ago
well you leave yourself wide open for prosecution that's all I can say. The ethic behind your comments, and the discrimination in fact would worry me if you were my landlord!
Bill O'Dell
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Sign Up14:52 PM, 23rd September 2016, About 8 years ago
Reply to the comment left by "Yvonne Francis" at "23/09/2016 - 14:23":
Well that a view too. Like you I am a student landlord and I have never had a void and have always had happy tenants. In my experience students are experiencing their first taste of the real world and you simply cannot treat them like professional tenants. They need a helping hand and some guidance - maybe I didn't make it clear that I don't do anything without their consent, but neither will I roll over and let them go wild. Negotiating a solution that keeps them where they are will be welcomed by them.
I haven't had a void either, and have had happy tenants for 10yrs+.
YL is in a difficult position with no guarantees and could - if too heavy handed - loose all their tenants. Students will respect a landlord who helps them to take control of a situation and provides solutions. Simply demanding rent every quarter won't work with students as they have to often wait for student loans to come through.
And as for charging 169% AER - you should be ashamed of yourself !
Chris Clare
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Sign Up16:17 PM, 23rd September 2016, About 8 years ago
Whilst I charge a one off flat fee for overdue rent as I know quite a lot of other landlords do, I can't help thinking that anyone charging a 1% per week charge on overdue rents could be falling foul of consumer credit regulations. In that I mean charging interest on late payments, to all intents and purposes is credit without the valid FCA Consumer Credit Permissions.
I could be wrong but all the same I would be extremely cautious in that regard.