Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up8:53 AM, 12th September 2013, About 11 years ago
Crikey!
I will be very pleasantly surprised if we have any members who can offer any useful guidance on this but you never know and we live in hope.
From what you've said it does appear that you have a case but I can only echo the advice offered by your surveyors, i.e. consult a specialist solicitor.
.
Annette Stone
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Sign Up16:47 PM, 12th September 2013, About 11 years ago
Difficult to comment on this one without seeing the lease but it seems odd (even for a 1960s) lease that a freeholder would have the responsibility of decorating the exterior of a property for which he presumably receives only a ground rent. Are you should it does not say that it is the landlord's obligation to decorate but the lessee's responsibility to bear the costs. If not, then it is a defective lease and you will need a specialist solicitor to sort it out. Do please read through the lease carefully because sometimes clauses are dotted about in different places and you need some experience to actually read a lease and interpret it correctly.
If you are the freeholder of a house with a 99 year lease dating from the 1960s as there are presumably less than 60 years remaining and you stand to benefit enormously from any required lease extension.
Tony Lilleystone
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Sign Up17:29 PM, 12th September 2013, About 11 years ago
When you refer to an ‘old lease’ can you please clarify whether this was a long lease for a fixed term (e.g. 99 years) at a ground rent of a few pounds a year, or whether it was what is generally called a tenancy agreement, with rent being paid weekly or monthly.
If the latter, I suspect that the tenancy could be a regulated tenancy under the Housing Act 1980, which is bad news. (For more information on this see https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/11445/138295.pdf)
In either case it is well-nigh impossible to get possession just because the tenants have failed to decorate the property. Taking legal action to enforce any covenants in the lease will probably not be worth the cost, although it might be worth getting a Solicitor to write a letter and perhaps serve a statutory notice if applicable.
There have been numerous changes to legislation affecting residential tenancies (rather than long leases) since 1945. For many years tenants had security of tenure so that it was virtually impossible to evict them. Rents were tightly controlled under a succession of Rent Acts which made it difficult to increase rents. As a consequence letting became very unattractive to property owners.
That changed with the Housing Acts of 1988 and 1996, which introduced the modern system of assured and shorthold tenancies. However tenancy agreements entered into before then are not converted into one of the new forms of agreement and are still substantially protected.
Sally T
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Sign Up19:32 PM, 12th September 2013, About 11 years ago
By lease, do you mean a protected tenancy. If it is then you could go to court to apply for possession on the grounds that they haven't maintained the property enough to stop it falling into disrepair. You would need a specialist solicitor as it's high risk.
Annette Stone
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Sign Up20:25 PM, 12th September 2013, About 11 years ago
If you own the freehold but the "tenant" is, in fact, a tenant rather than a leaseholder with a long lease as seemed apparent at first do not despair. A regulated tenancy can only be passed on if the person it is passed on to can be proved to have been living at the property with the original tenant for some time. If not, you can get it back.
Even If the tenancy has been passed down from the original tenant correctly it cannot be passed down again and eventually the current tenant will follow the path of the previous one (sorry to be morbid) and the property will revert to you.
There is another scenario if it is a tenant with a protected tenancy and it is a person on their own living in a large detached house; they may very well be interested in exchanging this for the rental on a nice modern flat and you could offer to facilitate this by paying money for her to give up the tenancy.
There is yet another scenario - in that there are large number of companies who specifically buy properties with sitting tenants. Depending on the location, size etc they will pay up to about 85% of current value; depending on the age of the tenant and whether the tenancy has already been passed on once.
Whatever the scenario the final point which is very important to remember is that the tenant should be paying a realistic rental. The days of someone in a 30 shilling a week flat are long gone and a landlord is entitled to make an application to the Rent Tribunal every two years for an increase in rent to a realistic level.
Mark - did you think this one wouldn't rock and rock!!!!
Ian Pye
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Sign Up20:47 PM, 12th September 2013, About 11 years ago
I had a similar experience. I bought a house from my mother in the 80's.(She had inherited it from her mother.) I used to play monopoly with my grandmother and always said this was my 'Old Kent Rd' and from being 5 yrs old I said I would buy it from my grandmother , when I was older.
It was a Regulated Tenancy at 10 shillings( 50p) a week from the 1950's and my mother had to travel 25 miles round trip to collect the rent , so she only did it once a yr , and she had to pay tax on the rent.
In the early 80's I persuaded her to take it to the rent tribunal to ask for a rent increase.
She was granted an increase to £6 a week and she had to do all the external repairs.She knew the roof would eventually become a problem, so I bought the house from my mother for £8,000 (independent valuation) in 1985.(It was valued at £400, when she inherited it from her mother) .Sure enough I eventually got the letter from the tenant saying it needed a new roof, because all the supports were rotten.It cost me £8,000 to remove the slates , replace the timbers and refix the slates.I was living in the Far East , so I let the tenant get the quotes and I decided which company to use.
I negotiated with the tenant every 2 yrs and eventually got the rent to £11.50 a week by 2003. ( If the tenant agrees in writing there is no need to apply to the rent tribunal- just register the agreed new rent with them ).
Eventually the tenant died after 50 yrs as a tenant.When I inspected the property with his daughter,I found the house was in very poor condition.It cost £50K to ( including more roof repairs).Everything except the walls were replaced repair, even the floor had to be dug up.The house was 200 yrs old
The daughter and son had the right to succeed the tenancy( but only if either of them had been living in the property with their father for 2 yrs before the death, which they had not done).
I sold it in 2005 for £193K.!! One of the best deals in my life.
I suggest you visit Shelter housing and homeless charity website, which explains everything you can and cannot do, with a regulated tenancy.
Mark Alexander - Founder of Property118
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Sign Up20:49 PM, 12th September 2013, About 11 years ago
I did, but I hedged my bets slightly by saying "we live in hope". All that said, I stand by the advice offered by myself and the surveyor to seek specialist legal advice.
Maybe Justin Selig could help? See the member profile search under the members tab at the top of this page. Also try Tessa's Shepperson.
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Sign Up21:26 PM, 12th September 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "12/09/2013 - 20:49":
Mark - can you contact Tony and get him to clarify if this was a 'lease' or a 'tenancy'?
Also, if the latter - do we have a date?
Mark Alexander - Founder of Property118
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Sign Up21:30 PM, 12th September 2013, About 11 years ago
Hi Dave
Tony is signed up to receive updates. If he's not responded by the morning I will give him a call, fortunately he gave me his number but its s bit late to ring him now.
Roger Hardwick
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Sign Up9:13 AM, 13th September 2013, About 11 years ago
Hi Tony,
There may be a number of solutions to your problem, which will all depend on the terms of the lease.
You need to check whether the lease contains (i) a right to enter the property and carry out an inspection (ans the right to recover the cost of that inspection); (ii) the right to serve a notice on the leaseholder requiring them to put the property back into a reasonable state of repair & condition once the inspection has been carried out; and (iii) the right to carry out the work yourself if the leaseholder continues to be in breach. These rights are usually contained in one clause, known sometimes as a "Jervis v Harris" clause.
I would also expect to see a right to re-enter/forfeit in the event of a breach.
Assuming you benefit from all of the above, I would recommend sending a surveyor in to inspect the property and draw up a schedule of dilapidations, together with a list of required works and estimated costs. That should be followed by a notice, requiring the leaseholder to carry out that work. If the leaseholder continues to fail to comply; either carry out the work yourself and charge it back tot he leaseholder (if you have the power and they have the finances) or apply to the First tier Tribunal (Property Chamber) for a determination that a breach has occurred, pursuant to section 168(4) of the Commonhold and Leasehold Reform Act 2002; as a precursor to a notice before forfeiture and (ultimately, if they continue to fail to comply) and application to Court for possession.
It is very unlikely that you will actually get possession, as the leaseholder can always apply for relief, but relief will be granted on the condition that the property is put back into a reasonable state of repair, and that your costs are paid.
Kind regards,
Roger