Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up11:59 AM, 22nd April 2015, About 10 years ago
Hi Jonathan
We had an interesting and lengthy discussion thread running in respect of the merits of short vs long term tenancies and the alternatives back in 2013, please see >>> http://www.property118.com/the-private-rented-sector-evolution-deed-of-assurance/40949/
It's a pity the politicians and tent lobbying groups didn't take more notice of the conclusions.
.
Romain Garcin
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Sign Up12:06 PM, 22nd April 2015, About 10 years ago
"surely it is the tenants who do not want to be committed for this kind of time frame"
Well, my understanding of Labour's proposal is that only landlords would be committed for 3 years while tenants would still be able to give one month notice after the first 6 months.
IMHO, the main issue 'professional' landlords have with longer tenancies is the difficulty to evict should things go pear shaped.
If the whole court and eviction procedure was reformed so that eviction for rent arrears was guaranteed AND fast then I think landlords might start considering longer tenancy by themselves without political interference.
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Sign Up9:31 AM, 23rd April 2015, About 10 years ago
I am a tenant and would love nothing more than to know i can stay in the flat for the next 3-4yrs.
But my LL insists on 12 month tenancies
It makes me feel so uneasy, as 2 months before the tenancy is due to end i dread that S21 coming through the door.
Prior to this i was renting through an agent and they would ONLY issue 6 month tenancies renewing every 6 months at £75 a time... i understand they run a business but even so.
Personally i think landlords should offer longer term tenancies, but on the back of that i think the eviction process for rent arrears should be more streamlined and a quicker process, as i believe (correct me if im wrong) that it is the worry of a fixed term of 3 years, for example, stopping paying after 7 months and you have years trying to get them out
Our European cousins seem to have it working well with 5yr tenancies, but a better system to evict if needed.
I see many, many clients in my job who point blank refuse to private rent because “the landlord will serve notice after a year”, sadly in my area, this does seem to be the case, I have seen 28 S21 notices issued in the last 3 weeks… and all because LL is selling
Mark Alexander - Founder of Property118
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Sign Up9:49 AM, 23rd April 2015, About 10 years ago
Reply to the comment left by "Julie Ford" at "23/04/2015 - 09:31":
Hi Julie
Why don't you discuss Deed of Assurance with you landlord and agent?
Ifr you are anything other than a perfect tenant your landlord can still evict you in the normal way. However, if he evicts you through no fault of your own you can claim compensation. Have a think about how much this level of security would be worth to you and then look to negotiate on that basis. There has to be an incentive in it for the landlord too.
Just search Google for Deed of Assurance for more information. Most discussion refers back to Property118 anyway 🙂
.
Mike W
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Sign Up11:09 AM, 23rd April 2015, About 10 years ago
Jonathan,
Although I am now a landlord I can also comment as being a tenant for over 25 years - albeit not in the same property. I was employed in the oil industry, a sectior of employment which requires mobility. Having bought my first house in 1974 I was moved by my employer 6 months later to London. I had no problem being able to rent for 3 years but my employer required a break clause such that if I were moved out of London then the lease could be terminated. Equally the home owner required a break clause such that if he were returned to London by his employer then he too could break the agreement. In those days there were no automatic breaks by the letting agent 'to generate income.' That model exists in many places today but of course it is more in the upper professional market. I see no reason why it cannot work today across all sectors. Personally I think the current short term thinking derives entirely from letting agents wanting to generate turnover income rather than a need from the landlord or the tenant. It is all to do with risk. If the landlord is happy with the perceived risk regarding the tenant it is in his interest to keep the property occupied and generating income. It is in the tenants interest to have a 'long term home' rather than moving every 6-12 months. The second element to this is the risk perceived by the bank. My mortgages require me to issue leases of not more than 12 months. The lease therefore has a rollover into a 2 month notice in case either party fails to give notice. I now give notice on the 12 months but immediately offer a new lease, exactly the same as the previous one and I do it myself - just change the dates on the word document. But I want to maintain my time cycle and so does my tenant. Hence it works for both of us. I don't involve the agent so I have no real costs just an annual hassle factor.
It works for me. Why be driven by the letting agent?
Ian Narbeth
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Sign Up11:25 AM, 23rd April 2015, About 10 years ago
Reply to the comment left by "Julie Ford" at "23/04/2015 - 09:31":
As a professional landlord I am in the business of letting long-term and am pleased to keep good tenants who pay the rent on time and look after the property. I could probably accept (though I don't know if my mortgage lenders would) longer guaranteed terms for tenants. However, as Julie and others have commented the quid pro quo is speedy eviction for non-payment of rent (and I would add for serious breaches of the tenancy such as unlawful sharing, damaging the property and anti-social behaviour). Unfortunately the trend is the other way with restrictions on so-called revenge evictions which are a recipe for specious complaints and self-inflicted damage to the property which is then fraudulently blamed on the landlord.
Many people especially those on the Left do not realise the unintended consequences of misguided policy. If tenants can play the system and get away with not paying rent and with damaging the property a minority, but a significant minority, will do so. They are commonly (but not exclusively) the less well-off tenants who are not worth suing. (A tenant who is an accountant, banker, doctor, engineer or solicitor will usually be worth pursuing so they are less likely to default.) What I fear will happen is that the PRS will turn its back on less well off tenants because it cannot take the risk. That leaves Councils and Housing Associations to house the remainder and will widen the divide between the haves and the have nots.
I wish the people at Shelter, the CAB and many in the Labour and Green parties would spend some time talking to landlords and would stop thinking we are all evil and rapacious (note to Shelter et al: there is little room for dialogue with us and understanding if you harbour such prejudices and if you consistently oppose landlords and take the side of the minority of tenants who are lying scoundrels you should be ashamed of yourselves.)
ashley nissim
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Sign Up11:31 AM, 23rd April 2015, About 10 years ago
Reply to the comment left by "Mike W" at "23/04/2015 - 11:09":
Hi Mike
Why is it always the Letting Agent that gets the blame? People always forget that the Estate Agent doesn't make these sort of decisions. The Agent is an intermediary between the landlord and the tenant. The rental contract is based on whatever agreement is reached between those two parties, via the agent.
There are some landlords who insist on break clauses & some who like longer term contracts. The agent will communicate that to the potential tenant.
Let's not shoot the messenger!
Alison Walker
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Sign Up12:46 PM, 23rd April 2015, About 10 years ago
Reply to the comment left by "ashley " at "23/04/2015 - 11:31":
Hi Ashley,
I agree that generally it is the Landlord or Tenant requesting short term agreements but I specifically signed in my agreement with a letting agent that I wanted 12 month tenancies granted with a 6 month break clause inserted and yet the agent still insists on doing a 6 month agreement with renewal every 6 months. (Note to self - must challenge agent on this!!!)
Mark Alexander - Founder of Property118
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Sign Up13:10 PM, 23rd April 2015, About 10 years ago
Reply to the comment left by "Alison Walker" at "23/04/2015 - 12:46":
Hi Alison
Why not offer a combination of a 6 month AST and a much longer Deed of Assurance. No need for renewals at all then which will save you and your tenant a lot of time, money and effort. Your agent might not like it too much because his income will drop, however, it's better to change your agent if that's the case and retain a good working relationship with your tenant 🙂
See >>> http://www.property118.com/deed-of-assurance-document-template-download/43126/
.
Steve Masters
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Sign Up13:58 PM, 23rd April 2015, About 10 years ago
I am more than happy to have my good tenants stay as long as they want to, but I want to be able to evict my bad tenants ASAP if I have to.
On a number of occasions Landlord Action have advised I issue both S8 & S21 notices when the tenant is at fault because a S8 can be contested. This would need to be addressed for longer tenancies to work.
It must be remembered that Landlords circumstances can change too and they still need the assurances they can regain possession of their own property as and when they need to, regardless of the reason. That's only fair.