Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:51 PM, 16th February 2015, About 10 years ago
Hi Des
You have the right to peaceful enjoyment, do you know who your landlord is?
If not it will cost you £3 to find out and write to him/her about the problem - see >>> https://www.gov.uk/search-property-information-land-registry
If you don't get any joy there are two alternatives:-
Option 1) Report the matter to Environmental Health - problem is the landlord might evict you for causing trouble. Sadly, some landlords are too cash strapped to fix little problems and go off on one and make stupid decisions when tenants complain. Some are just not good people and shouldn't be landlords. Very few are so short sighted as to keep losing good tenants though so hopefully it will not come to that.
Option 2) Buy some ear plugs.
.
Fed Up Landlord
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up7:09 AM, 17th February 2015, About 10 years ago
Des if there is other noise in addition to the creaking floorboards then I would raise it with the tenant above and if no joy then Environmental Health. But -and this is probably not what you want to hear- if it's just creaking floorboards then I think you will just have to put up with it. The landlord is hardly likely to rip up the floor including joists ( as they creak as well) and put a new one down.
Alan Loughlin
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:02 AM, 17th February 2015, About 10 years ago
might just need the boards screwing down instead of nails, i have successfully done this.
Mandy Thomson
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:02 PM, 17th February 2015, About 10 years ago
This is pretty subjective - floorboards do tend to creak, especially in older houses - my first question is how much is your neighbour/housemate moving around on them at night? Is it more than most people would agree was reasonable? For example, is it more than just someone lightly walking over the floor 2 or 3 times a night?
My second question is if that person is making a lot of noise at night, have you tried having a word with them about it? I expect my tenants to try to resolve issues with their neighbours first, before they come to me about it. However, whether it's just the floorboards OR your housemate's lifestyle, would you be able or willing to swap rooms with them (assuming the rooms are similar size and rent etc)? If your landlord lives in, this may simply be a matter of moving your belongings, but if it's a live out landlord (therefore ASTs), he would have to draw up new ASTs for you both. If this is purely down to your housemate's lifestyle, and they're refusing to do anything about it, your landlord really needs to think about serving notice on them.
I've had issues with neighbours in the past, so I know how distressing this can be, however, in these cases, the first step is to have a friendly word with the neighbour first, before taking it further.
John walker
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up17:30 PM, 17th February 2015, About 10 years ago
Hi Des,
First try to ascertain if the plywood overboarding is fixed with nails. If so it should be a fairly simple matter to screw through the ply sheets into the boards ,presuming there are no fitted carpets or other floor coverings. Check that it is the ply causing the problem before carrying out the above, as it may be necessary to screw down some of the boards as well.
Rob Crawford
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:59 PM, 18th February 2015, About 10 years ago
Reply to the comment left by "John Walker" at "17/02/2015 - 17:30":
Exactly my thoughts John. Des, this is some thing you could propose to the landlord to try as a cheap potential solution. Most landlords would welcome a good idea. If it's not welcomed then may be you need to start looking for other accommodation.
Recardo
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:11 PM, 18th February 2015, About 10 years ago
Hi Des, As Mark says you have a right to peaceful enjoyment, I always thought this meant the landlord was not visiting every week or two. He did miss out option 3 and 4 get a night job or move out.
If the boards above are creaking not much point in asking the tenant above to stop moving about, or offering to swap rooms, will he want the squeaking boards over his head at night?
Sounds like the landlord has taken the advice or tried to rectify the problem by laying ply over the boards. It makes no difference as moving boards will squeak/ creak when they move even if something is laid over them. Screwing down the ply on loose floorboards will make no difference.
Alan has it right so tell the landlord the ply has to be taken up, all boards lifted and re-laid, and screwed down at 1mm gaps. No rubbing, no movement and no noise. the ply can then be re-laid as extra insulation. Insulation laid between the joist before the boards are replaced will also help to sound proof your room from above in regards to loud TV, radio, or parties.
If it is a good landlord the work will be done to keep a good tenant, if you leave the new tenant unless deaf will also complain and leave.
Mandy Thomson
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:46 PM, 18th February 2015, About 10 years ago
Reply to the comment left by "Recardo Knights" at "18/02/2015 - 14:11":
Hi Recardo,
When I lived in a flat in a converted Victorian house for 10 years, I always heard my neighbour walking about overhead, although it normally didn't bother me. However, if my neighbour had been a party girl or inconsiderate, then yes, it would have been an issue. I'm also aware that even her "normal" movements might have still bothered a lot of people.
Des has not said whether his housemate is very active at night or not, and if the housemate is, he doesn't say whether he's tried addressing this with the housemate. Having a whole floor taken up seems excessive if the issue is simply someone who, for whatever reason, is awake and active a lot at night.
Mandy Thomson
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:16 PM, 18th February 2015, About 10 years ago
This ruling by the House of Lords in October 1999 on Southwark LBC v Mills (House of Lords) may be of relevance: http://www.propertylawuk.net/printable.neighbouringnoises.html
The ruling was that "A landlord is not liable to a tenant who is disturbed by the ordinary and reasonable activities of a neighbouring tenant because of inadequate sound insulation between the properties."
However, in situations where someone is causing excessive noise (e.g. late night parties, loud music etc) then enviromental health might act against the perpetrator, but evidence is needed (diary entries, records of conversations etc) and the landlord should also warn the tenant to stop and if necessary end the tenancy; again the landlord will need evidence if s.8 ground 14 notice is used to evict.
Steve Hards
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:11 PM, 21st February 2015, About 10 years ago
As a landlord I've been on the other side of a very similar problem. It was a house built about 15 years ago and the builder had created the floor with flooring chipboard nailed directly onto the joists. Over the years the boards have warped slightly and the edges rubbed together in places making a loud and unpleasant squeaking and creaking when walked upon, even under the carpeting.
It doesn't seem to have been a problem for most tenants of the room underneath as they had never mentioned it, but a new tenant moved in and found it difficult to sleep because the tenant above worked evenings and came in during the early mornings.
The solution I tried, which helped but didn't eliminate it entirely, was to screw down the boards around where they moved and squeaked. Screwing fat screws between the joints to force them apart a bit helped too. Taking up the boards and relaying them would have a been better long-term solution.
However, it took some organising and I could only do it when I was ready to get the room re-carpeted AND when the tenant was away on holiday. I had to ask him to pack up all his loose belongings, clothes and the contents of drawers before going on holiday so that I could remove them with the furniture. The carpet had to be taken up and disposed of, the boards screwed down, a new carpet fitted and the furniture and belongings returned. So, it is not an easy job in a tenanted property and needs a lot of co-operation from the tenant with the squeaky floor.
If there is one particularly squeaky patch, one thing to consider before all of that is whether the furniture can be rearranged so that it is covered by the bed and not, therefore walked on. Unfortunately in this case, it was mostly in the area where you walk in.