Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up12:40 PM, 8th April 2013, About 12 years ago
Hi Sally
I suggest you contact your tenants and tell them you would like to do a periodic inspection on the property to make sure everything is in order. Don't stress yourself out, just take a look. If they have been good tenants for all this time there is a good chance they will be keeping control of their pets. You will not know unless you take a look. When you get there, if there is no sign whatsoever of pets then what do you really have to worry about? If the pets are there you can point out that you do have a no pets pets policy if you feel the need to do so. Options are:0
1) Leave them be, especially if they are good tenants
2) Discuss taking a larger deposit and/or them taking out an insurance policy which will cover them for any damage cause by pets. Not sure if this exists but leave them to check into that.If you do take a larger deposit be sure to protect it and be cautious about creating a Premium Tenancy if the total deposit exceeds two months rent.
3) Evict them
I had had numerous experiences like this and in the main my tenants have managed to convince me that they will behave responsibly and put right any damage and have the property professionally cleaned on checkout. I always leave it that I will document what we have agreed and they will sign it. I've never had a problem but that's perhaps because I am so diligent about the type of people I rent to in the first place.
Having said all of that, you haven't told us anything about the property. If it's a ninth floor studio apartment and the dogs are Great Danes then option 3) is more likely to be the only one to consider!
Sally T
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Sign Up16:09 PM, 8th April 2013, About 12 years ago
Hi, thanks for reply. The house is a large 3 bed terrace.We collect our rent in person monthly, the last time we went in we knew the dogs were there but they's hidden them and all traces of them from us, which is probably what annoyed me most.
We did come to a similar conclustion of not doing anything drastic, as you say they are a known entity.
There rent is due again on the 25th, I think I shall wait and see if there has been any damage done (as the pups will be 6wks+ by then), then decide what action to take, if any.
Thanks for advice
Landlord
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Sign Up21:15 PM, 10th April 2013, About 12 years ago
HI Mark has given you some very good advice. If you would like to get some help with how to draw up a pet policy, taking a pet deposit and a free pet checklist there is a charity that can help go to http://www.letswithpets.org.uk/landlords/landlords. I have rented to pet owners and have not any problems.
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Sign Up4:14 AM, 11th April 2013, About 12 years ago
If one takes 2 months rent as deposit; an additional pet deposit would create a defaquto Premium tenancy.
What is letswithpets answer to that conundrum!!??
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Sign Up7:47 AM, 11th April 2013, About 12 years ago
I have always let to pet owners with little problem although a condition of the
Tenancy agreement is that I take an increased deposit and insert a clause that
the carpets are professionally cleaned and sprayed at the end of the tenancy. As you know there are dogs present I would be inclined to write to the tenants saying that you know that to be the case and you would like to inspect and get their reassurance any damage will be resolved by them . Once it is out in the open maybe it will not be such a concern to you. If they are otherwise good tenants and you have not had a void for a long time it is probably best to stick with them. Is it time for a rent increase? Check with them that the pups are to be homed, 7 dogs would be a different story!
micky alderson
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Sign Up8:50 AM, 11th April 2013, About 12 years ago
This one is quite simple these Pups will be sold so therefore it is a commercial enterprise and thie breeches the terms of their AST.
Turn up at the property check the bins for puppy poo and confront them thats the tenants not the dogs.
It may be a good idea to talk to the RSPCA so they can pay a visit.
A friend of mine Mr He Chew Chow from Korea is always on the lookout for puppies they taste better than fully grown dogs and go well with a nice Chianti.
Puzzler
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Sign Up9:10 AM, 11th April 2013, About 12 years ago
If they are not causing a nuisance to neighbours I would leave them be as you say they have been good tenants. However, get the issue into the open. Say something like "you know pets are not allowed don't you? what exactly is your situation, are the puppies staying or being found new homes?" and start a discussion.
You might like to explore whether the chance of damage or injury by or to the dogs is covered by any insurance and point out that they could be liable (e.g. if a neighbour's property was damaged).
Sally T
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Sign Up9:25 AM, 11th April 2013, About 12 years ago
Thank you for all your responses, they will of been ther a year in May, so we're thinking of taking the oppertunity to renew there tenancy adding a clause for the dogs. Can we stipulate a max of 2 ?
We spent alot of money making the property nice before they moved it and would hate to see it ruined. They are a working family with 2 children (polish) and I don't think they would be able to find a larger deposit. It would be shame to loose good tenants.
Joe Bloggs
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Sign Up10:14 AM, 11th April 2013, About 12 years ago
there was a documentary recently about what a large industry bringing puppies in from eastern europe has become (often with dodgy pet passports so it wont be long before we have rabies here). very suspicious that they hid these dogs from you and you are right to be annoyed. and puppies are a different matter to grown up dogs. you need to see these dogs asap, have a frank discussion and make sure next time you do a periodic inspection of the whole house. if there are different puppies next time you know its an import business.
Mark Crampton Smith
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Sign Up10:23 AM, 11th April 2013, About 12 years ago
It is worth noting that the office of fair trading has indicated that they deem any agreement that says "No Pets" as unfair. Such a finding could render the whole contract of little substance in a court of law. The office of fair training would accept a clause which said “no pets without the express written permission of the landlord; such permission not to be unreasonably withheld"
Reasonable might be for example that the landlord has an allergy, or there is a restrictive clause in the head lease.
When we have a request for a pet we always take a separate "pet deposit" with an individually negotiated clause in the agreement where the tenant will agree that we can hold it for up to four months after the tenancy end…….. At certain times of the year, flea eggs can remain dormant in the carpet for several months and then spring to life when the next tenants are in occupation! Responsible pet owners appreciate this declaration of non-discrimination, and welcome the informed approach to infestation issues.