Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Robert M
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Sign Up11:42 AM, 13th June 2018, About 7 years ago
Reply to the comment left by Art at 12/06/2018 - 22:17
Hi Art
You've said that you had a tenancy, but no written tenancy agreement, just a letter confirming that you rent the property and have permission to sub-let. - As I have not seen these documents, I cannot comment upon them.
You say that the house was in good condition when you started renting it, apart from some flaking paint, but you quickly became aware that the house had damp issues, and in your words was uninhabitable. Certainly by the time the owner regained possession, there were quite a few repairs needed, but I cannot comment as to which repairs you could be held liable for (i.e. that you should pay compensation to your landlord for), or that the landlord could be held liable for. - If you only stayed there occasionally then perhaps some of the damage was caused by your lodgers when you were not there?
You say that you only stayed there occasionally, and stored some possessions there, so presumably you had a home somewhere else, and never really lived at this "uninhabitable" property (i.e. resided their as your "home").
You say that you "sub-let" the property to other people (though you have not said how many), or when you started doing this. You say that you issued these residents with a "lodger agreement". Again we have not seen the agreements so cannot comment on these, other than saying that as you were not living there yourself, i.e. "you only stayed there occasionally", then a lodger agreement was probably not the correct document as you had really sub-let the property and created individual room tenancies (by default, these would have been Assured Shorthold Tenancies, even if the documents purported to be "Lodger Agreements").
By sub-letting the property, you became the landlord to your tenants (what you refer to as "lodgers"), and as such you became liable to them, e.g. for repairs etc, in the same way as your landlord would have been liable to you, if you had actually been residing there.
I accept that your landlord should have followed correct procedures, e.g. protected your deposit, served you with Notice, etc, however, it is my opinion that if you were not actually residing there (as you had a home elsewhere) then there can be no unlawful eviction. Also, if your landlord let the property to you knowing that you were not going to be actually living there yourself, and that you intended to sub-let the property, then this could get into the realms of a commercial/business lease arrangement, in which case the legalities of what the landlord should or should not have done may be entirely different.
If your landlord has taken your possessions and not given you the opportunity to collect them, then there could perhaps be a claim for compensation, however, the video makes it clear that the landlord did ask you to remove your possessions and you refused to do so. You have also stated that some of the possessions left in the house were not yours, they belonged to your "lodgers". Likewise, you are under a legal duty to protect your "lodgers" possessions and give them a reasonable opportunity to collect them from you.
Robert M
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Sign Up11:47 AM, 13th June 2018, About 7 years ago
Reply to the comment left by Art at 12/06/2018 - 22:21
You have mentioned somewhere about only owing the landlord 8 days rent arrears, but elsewhere you've mentioned that you stopped paying rent in April, because of the repairs that needed doing. Which is correct? (or how can they both be correct?)
The fact that your tenants/lodgers owed you money is irrelevant to the situation between you and your landlord. What sort of Notice did you serve on your tenants/lodgers?
Art
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Sign Up11:57 AM, 13th June 2018, About 7 years ago
The house appeared to be in good condition when I first rented it. However it had major damp and a leaking kitchen ceiling. None of which was evident at the time but came to light later. It was masked by newly plaster and painted walls. The council were waiting for the landlord to supply them with a damp proof certificate which of course he could not do as he had not damp proofed it.
He called a damp specialist while I was there who told him the outside of the house ground level was above the inside so would need tanking from outside then damp injections and hacking off 1m all around and re render with waterproof additive. He told him to just do the damp injections.
I cannot be held liable for any of the repairs as I got him to have a good look around in April and sign the letter which stated I would get my full deposit back with no deductions.
There is no damage that is caused by a person. Just damp issues and leaking kitchen roof.
I was resident there just not all the time as I was away on other work 20 miles away.
Just because it was not my full time residence does not mean it was not my residence.
It would not be a commercial lease. It was signed up as a six month short hold which is what it was
Art
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Sign Up12:01 PM, 13th June 2018, About 7 years ago
Reply to the comment left by Robert Mellors at 13/06/2018 - 11:47
I did not stop paying in April. I refused to pay unless he signed the paper confirming in writing our agreement. He signed and I paid.
I served the notice on the lodgers as stated in the lodger agreement.
They paid weekly. The agreement said two unpaid periods terminates the agreement.
They signed a paper confirming they agreed to leave after 7 days.
Mandy Thomson
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Sign Up12:13 PM, 19th June 2018, About 7 years ago
Reply to the comment left by Luke P at 10/06/2018 - 22:11
If rent payments have stopped and furniture and possessions removed, this is NOT conducive with wishing to continue with a tenancy but IS conducive with surrender by operation of law.
Luke P
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Sign Up13:09 PM, 19th June 2018, About 7 years ago
Reply to the comment left by Mandy Thomson at 19/06/2018 - 12:13
Try that on with a Judge...especially when the tenant is saying he very much did still use/want to use the property. County Court Judge's want simplicity.
Art
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Sign Up13:26 PM, 19th June 2018, About 7 years ago
Reply to the comment left by Mandy Thomson at 19/06/2018 - 12:13
He had told me back in April, when he signed the letter that he wanted me to move out ASAP. I told him I would move out once I have another place to move to.
I paid the April rent on 11th April (date of signing the agreement). I paidi him once he signed it.
I paid the 1st May rent and got a signed receipt for it. All rent payments were up to date.
I did not pay the 1st June rent as I was in the process of moving out. I told him on 2nd June that I would be moving out shortly and he needed to pay my deposit back.
I told him that everyone was moving out shortly and I would then clean up and give him the house back in a good clean condition. I still had some of my belongings there, when he changed the locks.
I certainly had not abandoned or surrender the property, as I had told him I was leaving soon. This could be considered to be verbal notice to leave, however, that makes it EVEN MORE unreasonable to change the locks.
He said I did not have permission to change the locks. However I had a good reason to: He had just entered my property without my permission and turned on the central heating many times. When I confronted him about this at the time - he flatly denied it. Hence I changed the locks, which is reasonable to do so for me to do so.
None of this makes it reasonable for him to drill the locks and take possession without notice.
The rent was up to date as he still had my deposit and could just deduct the 10 days rent from the deposit. I did not require to give him notice as he simply wanted possession as soon as possible. The only reason I had not paid it was because I intended to move out.
If he had not changed the locks I was going to give him possession within a fews days anyway.
Mandy Thomson
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Sign Up13:38 PM, 19th June 2018, About 7 years ago
Reply to the comment left by Teddy at 11/06/2018 - 23:37“The Protection from Eviction Act only applies to residential occupiers and not to those who have cease to live at a dwelling.”
I believe you'll find the Protection From Eviction Act extends to common law tenancies. Licences (e.g. typical lodger room agreement) are excluded. I can't see anything within the Act that excludes a landlord who doesn't live in the property or only lives there part time.
Part 1, section 1 of the Act states, "(1) In this section 'residential occupier', in relation to any premises, means a person occupying the premises as a residence, whether under a contract or by virtue of any enactment or rule of law giving him the right to remain in occupation or restricting the right of any other person to recover possession of the premises [my italics] In other words, provided the tenant is entitled to live in the property, he has protection from eviction.
However, a tenant who isn't living in the property or has a main residence elsewhere, is unlikely to have any form of assured tenancy - only a common law tenancy.
Art
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Sign Up13:41 PM, 19th June 2018, About 7 years ago
Reply to the comment left by Mandy Thomson at 19/06/2018 - 12:13
Also, he had my phone number and had just spoken to me the day before. All he had to do was ASK me what my plans were. I had already told him and he was well aware of the fact that I would give him possession within a few days.
surrender by operation of law: one of the general principles are:
"The giving and taking of possession must be unequivocal;"
This was not the case - as i had not yet given possession.
No matter which way you slice it - nothing gives the landlord the right to change the locks and take over possession.
I could easily reclaim possession, however, I don't want possession.
Its so complex that I am not going to go to the expense of claiming for illegal eviction, I am just going to pursue the non registration of deposit, which is relatively simple and inexpensive