Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:43 AM, 8th June 2018, About 7 years ago
Hi Art,
What a mess, but at least you were planning on leaving thank goodness.
It looks like the landlord was trying to hide the fact he was renting the property because he knew he shouldn't. I understand not wanting the hassle of moving, but alarm bells were obviously ringing for you at the start.
Just to clarify you said you were planning on moving out in a few days so I assume you had given notice to the landlord and this is what maybe triggered the illegal eviction?
The Council now have plenty of powers to deal with criminal landlords and can issue individual fines of up to £30,000 and bans. Therefore I would start there and investigate the deposit as the fine for not protecting is to pay a maximum of 3 times the deposit plus the deposit to the tenant.
Under the deregulation act I am struggling to think what rule the landlord hasn't broken.
Kate Mellor
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:00 AM, 8th June 2018, About 7 years ago
Wow! As you say this guy has broken just about every rule in the book. Have you contacted Shelter of assistance and advice?
As Neil says the non protection of the deposit has teeth in itself and will hurt his pockets. That’s something you can manage yourself especially if Shelter will get involved.
The Council should be very interested in the illegal eviction and his letting a property which not only wasn’t fit for habitation, but had been removed from the listings...
Simon Williams
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:14 AM, 8th June 2018, About 7 years ago
There are firms of solicitors that will represent tenants on a no-win-no-fee basis where landlords have failed to register deposits, so provided you have clear evidence a deposit was taken, that could be a relatively easy win.
If you are in possession of a property (and not a lodger living with landlord in their home) the law will automatically assume you have a tenancy agreement (not a licence) and it will be very hard for a landlord to rebut that presumption. Even if you didn't have any paperwork, that would still be so. The courts will simply imply reasonable terms and conditions.
You almost certainly breached the tenancy contract by changing the locks, but that of course does not excuse criminal behaviour by the landlord.
If you want to take your landlord "to the cleaners" you probably can, but it will need time and energy. You could offer him the alternative of your full deposit refunded plus compensation. He will doubtless refuse initially, but a good solicitors letter and threat of a massive criminal fine may change his mind.
terry sullivan
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:31 AM, 8th June 2018, About 7 years ago
why would council want dpac and insulation in kitchen?
Robert M
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:45 AM, 8th June 2018, About 7 years ago
I think there must be more to this situation, sure there are some rogue landlords, but based on what you've said in this post, every legal adviser in the land would say you have a strong case against the landlord, but you've discussed the situation with solicitors and you state: "Yet when I spoke to some lawyers, they seem to think I have a weak case". On the basis of what your lawyers are advising, I'm guessing that there must be some other stuff that leads them to give you this as their professional considered legal opinion.
David Lawrenson
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:19 PM, 8th June 2018, About 7 years ago
What a complete berk your landlord is.
Oh dear, useful fodder for the next Panorama programme drubbing all landlords.
At least you are leaving.
I just wish a tenant could have faster and more effective recourse to action that is actually available, to rid the private rented sector of idiots and clowns like your landlord.
In the meantime, you have done well and learned valuable lessons too.
Do check out my book, "Tenants Guide to Successful Renting" available at http://www.Tenants-Renting-Guide.com
David Lawrenson
http://www.LettingFocus.com
Private Rented Sector Consulting. Advice for landlords and investors and tenants in residential property
Author of the UK’s highest selling property book.
rita chawla
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:48 PM, 8th June 2018, About 7 years ago
Sounds like a nightmare landlord but I'm struggling to sympathise with Art. Back in the days when I was renting, I could only afford a room in a houseshare even though for the same rent there were several modern studio flats available on cash basis with no agreement. I could guess why these were on cash basis with no agreement and stayed away. Even these days one will find several such places in sites like Gumtree and I know people go for such landlords to get a cheaper deal.
Also I have had my share of nosy landlords but never dared to change the locks or not pay rent because I assume landlord will be okay to use my deposit for rent. If I didn't intend to pay rent or had problems with landlord, I would have simply spoken with the landlord first and if things didn't get better, move out.
Jay James
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up18:08 PM, 8th June 2018, About 7 years ago
It sounds like Art is telling half truths or worse.
Jay James
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up18:11 PM, 8th June 2018, About 7 years ago
Reply to the comment left by rita chawla at 08/06/2018 - 13:48If Art's story is true, then that sounds a bit harsh Rita.
Michael Barnes
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up19:54 PM, 8th June 2018, About 7 years ago
Reply to the comment left by Jay James at 08/06/2018 - 18:08
It sounds like Art is telling half truths or worse.
That is the impression I got.
Perhaps he is just trying to wind us up.