Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up18:27 PM, 29th January 2013, About 12 years ago
I think the main thing here is to provide reassurance to the tenants as to the relationship of both as you as now new LL and tenant.
You will have to accept the condition of the property as it is now.
You need to ascertain whether any deposit has been lodged.
I would suggest you meet the tenants to start a new relationship with them.
This would mean new AST of 6 months length
Inventory
New DPC and PI; would recommend using mydeposits
Dealing with any issues that have not been resolved in past years.
It could well be appropriate to suggest redecoration along with a commensurate rent increase along with fixing ALL outstanding problems.
The tenants will be naturally concerned as to how you will be behaving as a LL.
A rent increase would not be unreasonable; though I think you would wish to effectively 'give' them something for the rent increase.
3 years is not an unreasonable period to consider redecing.
It is far more cost effective to retain 'good' tenants than go through all the hassle of soucing new ones.
They appear to be good tenants and would think retention is the best way for you to go!
Oh yes and see if you can obtain RGI on these tenants; then you will have all bases covered!
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up19:29 PM, 29th January 2013, About 12 years ago
I would add that if you have any date stamped photos of the property that would help in the event of a dispute when your tenants do vacate. Also any paper trails of any problems with the property help, but without a proper inventory you don't stand a great chance. Get one done ASAP.
Mary Latham
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up20:33 PM, 29th January 2013, About 12 years ago
In my opinion the most important thing is to reasure your tenant that he is safe in his home and that you do not intend to change anything unless he has concerns. When a rented property changes hands, even in your situation, tenants are often nervous of loosing their homes or rent increases or changes to the relationship between themselves and the landlord.
I have never been in this situation but if I was I would email or write to the tenant and tell them that I am now the landlord and ask if I could come and introduce myself to them. I would go at a time to suit them and take a bottle of wine/box of chocs (depending on the type of tenant). The last thing I would want to do at that visit is to inspect THEIR HOME. I would want to know if they were happy with the property or if there were any repairs outstanding. I would talk about the relationship I hope to have with them and make they understand that I hope that they will stay in the property for as long as the want. I would introduce the subject of documents. Before going I would gather all the documents together but I would not take them - walking in with a file would feel too official. I would tell them that I would like to formalise the relationship now that I am the landlord and this would mean starting new Tenancy Agreement, with their permission.
The Issue of tenancy deposit protection that has been raised is also an important one because you will be repsonsible legally from the day that you took ownership and you have just 30 days from that date to ensure that the deposit is protected, even if you have not recieved it, and that the tenants have the Protection Certificate and tenants information from the scheme. If you did not get the deposit in the handover this will not protect you from legal responsiblity because you are now the landlord.
Please post again if you need more information. Good luck
Follow me on Twitter@landlordtweets
Joe Bloggs
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up21:37 PM, 29th January 2013, About 12 years ago
if the property is still ok i would be taking lots of dated photos belatedly.
Neil Woodhead
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up23:43 PM, 29th January 2013, About 12 years ago
If you are happy with the tenant and property is in an acceptable condition best to advise tenant of change in circumstances take a snap shot/inventory as at today's condition and enter into a new tenancy, with a rent review, in your name. With change in ownership and tenancy agreement, liability for transferring over deposit for previous tenancy into your new TDS account should lay with your ex husband.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up0:48 AM, 30th January 2013, About 12 years ago
Find a good letting agent and sit down with them and get them to go through with you what they would do if the tenant had come to them looking for a property (don't forget to ask the agent to explain what your liabilities are as a landlord). Write them all down as questions and make an appointment for you to visit the tenants at the property (this way you get to see inside the property).
Explain the situation to the tenants re-assure them you wish to continue as if nothing had changed and gently ask the questions getting them to provide the proof I.e have they got a copy of the receipt of the deposit they could show you? They probably won't let you take paperwork away so make notes,take photo's and if your phone can video the documents this will allow you to re-type them giving you a rough copy for future use and save the video on your pc.
I assume as you say you had nothing to do with the tenancy before that the tenancy agreement was between your ex-partner and the tenants so could now be invalid this gives you the opportunity to start a new agreement with them and get an inventory company in, it wont help if damage has already been caused but does give you a good starting point to work from.
If they agree to a new agreement I would probably swallow the costs myself just to keep things sweet,who knows additional costs at the wrong time could turn a good regular payer into a bad one and cost alot more in the long run.
I would now instruct the agent to do a six month agreement etc and set the wheels in motion, you now have six months to either read up on how to be a good landlord or watch property prices with a view to sell. Good Luck!
P.s
Remember High agent fee's doesn't mean there a good agent neither do low fee's!
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up1:51 AM, 30th January 2013, About 12 years ago
I have looked through the suggestions/advice given so far, and would like to add that you check if there is an EPC for the property. Your ex-partner or the letting agent should have provided it - it is valid for 10 years. If there is no EPC, you do need to order an EPC inspection to be done as soon as you can as it is a legal requirement. If there is gas in the property, there should also be a gas safety certificate (by law, the tenants must be given a copy) - it is valid for 12 months. If there is no up-to-date certificate, you need to have the inspection as soon as possible. I would use an inventory clerk to prepare an inventory - the clerks I have used have been quite thorough. It may be possible to use the services of a letting agency to organise these things for you, and advice you, but you should negotiate the fee. The fee of 13% mentioned by Colin Stanley below is too high, as it covers finding a new tenant and you already have the tenants in situ. Good luck!
sharmela Jansari
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up2:54 AM, 30th January 2013, About 12 years ago
Thanks guys! The tenant is ok, the property has been mine for a year but I couldn't get out to see it. I went over a few weeks ago because the oven stopped working. A new oven was put in the property two years ago but when i went to see it it was trashed and I had to replace it. The shed roof has a whole in it and whatever they have in there is ruined. I am tempted just to get it taken away. Otherwise the bathroom is a state because they do not clean it. The tenant is a lawyer, a bit aggressive and has made a point of telling me she is not an idiot (just passed her exams). I've been asked to sort the bathroom out but other that giving it a good clean there is nothing wrong with it.
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up4:07 AM, 30th January 2013, About 12 years ago
Oh lovely! I'd give this headache to an agent if I were you for what it costs. Are you happy for her to stay? There's a lot worse than a dirty bathroom to have to worry about here!
Sam Wong
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up5:15 AM, 30th January 2013, About 12 years ago
Plenty of sound advice here.
The important thing is to decide if you want to keep the tenant. I would go for a common sense approach.
If she keeps paying rent on time without to much hassle, changing an oven every couple of years isnt a real issue. Neither is her personal hygiene. If she stays for another 3 years, would you really want to be get too tough with having to clean out the mess and another lick of paint ?
She is unlikely to do much more damage than what she has already or hasnt done in the past 3 years. Damage limitation is a good idea but not sure if I would personally bother - after 3 years.
On t he other hand, if I am not happy with a tenant for whatever (business) reason, I would simply give notice to quit. But if she has been there for 3 years and has been paying rent on time without too much prompting ......
Whatever you decide, you will still have to make sure you are in a sound position with things like EPC, Landlord Gas Certificate, deposit registration etc. All part and parcel of being a landlord - it is far cheaper and more profitable to be on good terms with your tenants and generally being a good landlord providing decent properties.
I can give you some contacts if the property is in Brum.
Hope that helps.