Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:18 PM, 28th January 2013, About 12 years ago
Hi,
why not do a landlord inspection as soon as possible, if the place is in reasonable condition and they have paid their rent , you can really assume that a months deposit spread over three years is probably fair wear and you could easily have spent more on agents fees advertising and voids, so dont worry about it, you have to take a view of taking the rough with the smooth as a landlord and stressing over a few hundred quid is counter productive, if on inspection you find the place is in an unacceptable condition and you fear for the structure of the building, chuck them out , flash it over to get it back to a clean , presentable condition as quickly as possible and learn from the mistake never to take a chance on a tenant, if in doubt say NO.
I would not argue about the deposit as you wont have a leg to stand on and your energy is better directed doing something positive. If the tenants are pleasant establish a good relationship with them and do an inventory as of now. I know I am lucky but I rent out more than 20 properties all to very nice people , with 100%of the rent paid on time into my account each month, and I have never had cause to hold back deposits, so you might well end up lucky too, I hope so.
Good luck Andrea
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up23:19 PM, 28th January 2013, About 12 years ago
Very good point regarding the need to check deposit registration Mowt.
Christopher Farrell
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up0:20 AM, 29th January 2013, About 12 years ago
Every comment has a valid point.
If the tenants are happy and appear to be staying for another few years leave well alone and refurbish in the future.
Do you have insurance, you could ask for an inventory (and take photos) to update for insurance purposes.
Are the tenants just a regular no problem family? Are you on good terms with them? Are they paying there rent on time etc. Call on them, have a look inside the house, if all seems well and they are not leaving soon no problems. ASK THEM if they have any problems with the contents.
You are between a rock and a hard place. You might even tell them you perhaps want to part refurbish now, more the reason if some the items are old or really worn (were the contents new when rented 3 years ago?). A smaller investment now to keep a good tenant happy (and get a new inventory sorted) may be more rewarding than a previously good tenant becoming a bad tenant through hassle leading to unpaid rent, void periods etc.
The big picture is not a few pounds more or less, it is a happy tenant, paying on time who looks after the property and stays.
This is much better and more profitable in the long run.
Perhaps you may even buy a few more properties???
Alan Capper
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up1:23 AM, 29th January 2013, About 12 years ago
It is good that your tenants have been there since the property was purchased. They may well be as concerned as you are, with reservations as to how the New Landlord (YOU) may treat them. This, I feel, works to your advantage in that it affords you the opportunity to establish a rapport with them in reassuring them (presumably) that you have no intention of having them move on, nor that you have any intention to sell the property from under them. Agree to meet with them to view the state of the property (and record/take inventory with camera), to see what if anything needs to be done - some of which they may want to do (as it IS their home).
Talk about the possibility of a Rent Review and establish a Time Frame when you would like to revisit the property - possibly on a three monthly or six monthly basis. You could include a regular Rent Review with your visit.
I think it best to assume that they are NOT looking to move on. Hopefully after viewing the property you will not want them to move on either and having made the contact and established the above you will be better placed in dealing with this property and its tenants.
John MacAlevey
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up2:24 AM, 29th January 2013, About 12 years ago
How about asking the tenant/s if they would agree to an inventory to record the condition now?
Use the `..lets start again..` approach with uber charm.
Chris Sheldon
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up3:30 AM, 29th January 2013, About 12 years ago
There are a few things which need to be looked into, firstly is the deposit registered, Has the correct prescribed information been served and what is the state of the property?.
I would suggest meeting with the tenants, introducing yourself and subject to the property being in reasonable condition ask if they would like to sign a new tenancy agreement, this will enable you to protect the deposit in a government approved scheme and serve the prescribed information all at once, which will combat two legal hurdles you are facing.
In your circumstances I would employ the services of an inventory clerk to take the inventory as it will be a time consuming process going through with the tenant what does, and does not belong to them, this will ensure that the job is done as accurately as possible without the property being vacant.
I think this is probably the most logical and legally sound way of over coming your predicament.,
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up4:36 AM, 29th January 2013, About 12 years ago
Hi. An inventory is a record of the property's condition at the commencement of the tenancy so that you can compare damage at the end of the tenancy. As you did not have an inventory at the commencement, it is now going to be extremely difficult to allocate any damage that your tenants may have caused. I think you are in to "damage limitation" territory now! As other people have commented, it is probably better to approach the current tenants to say that you are now taking over dealing with the property and would like to get things in order, and this means having an inventory done. Unfortunately you will struggle to keep anything from the deposit relating to damage that you feel they have caused to the property in the first 3 years as you will have no proof that it was done by them, but at least you will have a record for the next however many years they stay. Unfortunately, even if you have photographs of the property beforehand, if these have not been signed by both parties, they can not be used as the tenants can simply say that they were taken long before their occupation. If you do have an inventory done, it would be worth paying a professional, or doing some proper research in to the best way to do an inventory. There is plenty of help available on the web. You should also check the deposit is lodged correctly (with the correct landlord names), and the tenancy agreement. Is this in both your names? Should it be? If it is still in both your names and now there is only one of you, you may need to sign a new AST, or at least serve the appropriate notice relating to the address that correspondence should now go to etc. On the positive side, you have had a good long run with these tenants, and no voids in 3 years. Hopefully they will stay for a long time, and you certainly don't want to scare them off. As a landlord, it is entirely reasonable that you would want to have your paperwork in order, and hopefully they will understand that. As another person commented, perhaps it is worth an interim inspection to see how they are treating the property. If everything is being kept well, it may cause more trouble than it's worth to have an inventory done at this late stage!
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up5:42 AM, 29th January 2013, About 12 years ago
There is a few things to go over.
Are you listed on the tenancy as the landlord?
If not then you need a new tenancy drawn up AND a section 47/48 notice
The bond is registered to a landlord?
If the bond is registered with a insurance scheme then you will need to re-register for a new tenancy or make sure they has been notified that it is in Statatory Periodic. Remember to give a papers required.
What to do about the Inspection?
If the property is furnished and of a very high standard, get one done. BUT you will always get jobs from a tenant when you do this! What the property was like before the inspection was done is by-the-by you'll just have to move on. You could go down and just do the "I've taken over and i just need to see if everything is OK. I'll take a few pictures for my records". If they are happy and you accept that you 'may' have to give the bond back then don't bother - remember is only one month's rent which doesn't go far anyway and just think of all the fees for finding another tenant and a void of a month's or more rent and the fact the property will always need something doing to make it acceptable for a new tenant. If the tenant is a good'en then they may on moving out say "We spilt some wine in the livingroom just deduct it from the bond" and if you have a good repport then much of the offical route is done away with.
Puzzler
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up7:51 AM, 29th January 2013, About 12 years ago
Agree with Colin, get a good agent otherwise you may fall foul of diverse legislation, and good ones are not necessarily any more expensive. Where I live my agent who is brilliant, is one of the cheapest. For a start it sounds as though you don't have an agreement in which case the inventory is a minor inconvenience in comparison
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:11 PM, 29th January 2013, About 12 years ago
I agree with Chris, a meeting with the tenants would be good to establish their intentions with regard to renewal, as there is not a lot you can do about what has already happened as any claim against the deposit for damages without an Inventory to support will not stand up.
A new start, with your tenants signing a new AST gives the opportunity to complete a full Inventory/Schedule of Condition Report with photos, register their security deposit and issue the prescribed information to comply with the deposit protection legislation.
If the tenants decide to give notice, again you will not be able to make a claim against their deposit without proof, so this would be a case of biting the bullet and taking a hit on any repairs that may be required.
Hopefully the tenants have taken care of the property during their tenancy and the first scenario will resolve the issue.