Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up18:38 PM, 25th February 2014, About 11 years ago
Hi Paul
That's a bit like comparing Cats with Dogs -and several similarities can be drawn from that analogy. IMHO they now seem to fight like Cats and Dogs for one-upmanship - sadly, to the detriment of their members.
I have previously supported them both. However, again in my humble opinion, both organisations have become overly commercial. They should, of course, merge but I doubt that will never happen, not least of all due to the ego's of the people running them and the commercial operations that both organisations have become a front for. It's very sad as both organisations have so much to offer and if they were to combine their efforts and include the smaller landlords associations too I feel they could achieve so much more.
This was tried in the 1990's when the NFRL (National Federation of Residential Landlords) formed to unite all landlords association. However, ego's got in the way again and the divorce ended up in vast chunks of component organisations members funds being squandered on pointless litigation 🙁
Given that all landlords associations combined still represent less than 10% of all UK landlords it's probably fair to say that they are a failing business model. Perhaps this is due to their inability to successfully run online social networks to engage their members and increase their member bases?
.
Ian Hamilton
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Sign Up18:46 PM, 25th February 2014, About 11 years ago
Hi Mark,
Isn't it a dodgy subject to bring up, if you want to garner their support for the Tracker rate increase campaign? Or have neither of them offered any support?
Ian
Mark Alexander - Founder of Property118
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Sign Up18:58 PM, 25th February 2014, About 11 years ago
Reply to the comment left by "Ian Hamilton" at "25/02/2014 - 18:46":
Neither organisation have been particularly supportive, I'd even go as far as to say the NLA have discouraged their members from supporting the campaign!
However, that's not what my comment was based upon, that would just be sour grapes and stooping to their levels of competitiveness. I'm very interested to hear what others have to say - genuinely, I really am.
.
Andrew Miller
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Sign Up19:31 PM, 25th February 2014, About 11 years ago
Both are nations associations that are recognised by central government and hence have a lobbyist value. Both produce a useful readable magazine
On the downside , both especially the NLA are highly geared commercial operators who are of course out to make money from the PRS. Some of their senior management are not even landlords!
Personally I prefer the RLA. My dealing with them have been geared to ensuring that my interests as a landlord have been effectively represented. i am no longer a member of the NLA
You will never beat a local landlords association that brings like minded people together on a regular basis to chew the fat and share on 1st hand terms problems. The NLA never helped our local association out when it came to dealing with our local authority.
The RLA bent over backwards and having access to their very experienced lawyer RICHARD JONES has saved our members at least £1million over the past 10 years.
So for a national the RLA but for local issues join or create your own non for profit local landlords association.
r01
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Sign Up19:43 PM, 25th February 2014, About 11 years ago
All organisations and associations seem to start with good intentions, high morals & sound principles, but sadly, all seem to end up being more interested in helping themselves more than those they purport to support or care about.
Groucho said something similar to: - "...I refuse to join any Landlords Association that would have me as a member..." I'm in full agreement.
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Sign Up9:07 AM, 26th February 2014, About 11 years ago
Which is better in terms of member benefits?
David Lawrenson
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Sign Up11:57 AM, 26th February 2014, About 11 years ago
I have been a member of the NLA for over 20 years and in my opinion it is excellent value for money - less than £100 with access to helplines (yep, even I use them!), discounts on products (some discounts better than others, but hey?) and a great magazine.
Even if I did not have a public face and if I was operating as just a landlord, I would still be a member (indeed I joined when I only had 2 properties and well before I became an author / consultant in this area).
I have not had much experience of the NFRL or RLA, though they seem to have done some good work too.
In comparing the two in terms of a public / political face, it seems to be that the NLA tries to get things done via more of a policy of softly-softly and influencing at govt level, much of it behind the scenes, whereas the RLA generally takes a more aggressive stance. Which works better in the long run, or has achieved the most results, I don't know, I'm no lobbyist, though sometimes the NLA's lower key approach can be frustrating.
That said, the NLA and I do not always agree. I have said directly to the NLA exec that it's my view that they should have taken a far stronger position against WBBS and BOI on the tracker rate cheating (even if they think the chances of success are lower than Property118 do), because if all lenders were able to follow the same tack, this would be a far bigger hit to the income of landlords than any licensing scheme would be (on which matter they have been very vocal).
I do find it odd that they have not done more - nor even made their members aware of the Property118 campaign, even if they do not endorse the approach taken by 118, it would have helped.
And both have been quiet (even silent) on why Newham got exactly a quarter of the £4m rogue landlords cash from govt. Would like to see both ask why this happened when Newham are supposed to have a super licensing scheme in place, and presumably don't need the extra cash.
It is baffling to me that both organisations are so small, representing only a tiny fraction of the 1m or so landlords. (I think NLA has approx. 20K members). Perhaps that is due to marketing, perhaps due to the approach publicly of the NLA, I do not know.
But both organisations have very good people on board - all fully committed to fighting for landlords and advising them.
Any serious landlord ought to join at least one or the other - compare offerings and pick the best one for you.
David Lawrenson
http://www.LettingFocus.com
Sian Wyatt
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Sign Up12:22 PM, 26th February 2014, About 11 years ago
I am a member of both and find they have different strengths.
The RLA is better for documents, and are friendly on the phone with general enquiries, although the advice on this site is often more to the point.
I was quite unimpressed with the NLA until I had a problem with my local council and an HMO. They were very helpful, and I have been in contact with them over about six months with the ongoing issue.
So I'm glad I'm with both now!
Sharon Betton
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Sign Up13:14 PM, 26th February 2014, About 11 years ago
I work for a local landlord's association and we are proud to be a local association for local landlords. We are tiny, but believe the personal services we can provide, our first-name relationship with our members and the local contacts with the local authorities and accreditation schemes in areas where we have members make membership with us a worthwhile option. We also have representation at a national level and ensure our voice is heard - something that all landlord's need. With regard to the merits of RLA and NLA - I am pleased to say I have met officer's from both associations and found them professional, pleasant and committed to working for landlords. We offer different things and I see our roles as complementary, not confrontational. Anyone can belong to one or both of the large organisations and is very welcome to join us for our more informal approach, with advice-line, documents to down-load or to have sent out, small training sessions at a nominal charge, regular meetings and easy accessibility - we can offer 1-2-1 assistance with notices, court paperwork etc.
For the small cost of joining 1 or more landlord associations, it is unbelievable that 90% of landlords ignore this fantastic means of gaining knowledge and help.
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Sign Up9:17 AM, 27th February 2014, About 11 years ago
Thanks all for your comments. I had no idea that these associations had so few members amongst the landlord population but bearing in mind the luke warm reception offered by so many of you about them, maybe this isn't that surprising after all. I will consider my options further but am leaning towards the RLA. I also had dealings recently with the NLA through the Green Deal scheme which I feel was very poorly managed, government funding issues aside. Thanks again.