Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up16:12 PM, 30th January 2012, About 13 years ago
If housing benefit were paid to landlords directly - it would undoubtedly attract a lot of grief from the public initially - however, it would mean rents should become more realistic, and also stop the banks from guessing their way through the creation of buy to let mortgage products and valuations -
http://www.ipinglobal.com/ipin-live/394084/how-the-buy-to-let-market-is-manipulated
Neil Patterson
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Sign Up8:46 AM, 31st January 2012, About 13 years ago
Absolutely brilliant interview Vanessa and better than any I have seen on the BBC or ITV. You got the right person at the right time with the right questions. It is great to see a politician being so passionate and candid. Keep going and pushing for common sense.
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Sign Up9:52 AM, 31st January 2012, About 13 years ago
A landlord with a housing benefit tenant is stuck between a rock and a hard place.
If the payment is made directly to the tenant, which it invariably is, unless
there are truly exceptional circumstances, the temptation may be too great for
the tenant to take the money when it finally arrives. Often the claim is not initially paid out for a couple of months, and then the tenant find himself with a cheque for a couple of grand.
Even though he may have had the money and spent it, you as the landlord have no right to any information whatsoever from the council, due to that old chestnut, the Data Protection Act.(As it happens, the Data Protection Act allows the council to disclose information when the intention is to prevent fraud, but trying arguing that point with a council lackey, who have never even seen a
copy of the Act, but come out with the same knee jerk response whenever you ask for any information!!)
Even if you are successful in receiving direct payments, you as the landlord are now responsible for all the acts, errors and omissions of your tenant, and just
because you have received the money, does not mean you will keep it. A typical scenario is a single person claims housing benefit and later moves their
partner into the property without telling you or the council. Unless you are
prepared to intrude to an unwarranted degree in your tenant’s personal life,
how are you supposed to know?
Nevertheless, the council may decide that the tenant should not be entitled to the money retrospectively and claim it back from you. I have fought unsuccessfully in court where a council is claiming six months’ rent back from me. How can that be fair, I have only received the proper rent that was due and had no part in any fraudulent claim.
Is it any wonder that any sensible professional landlord avoids housing benefit
like the plague?
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Sign Up14:01 PM, 31st January 2012, About 13 years ago
Thanks for the comments. I personally prefer to rent to private tenants for the very reasons outlined by @7e3424b40ffbf4ff5beefed7846d1e70:disqus. However, all Landlords are only one redundancy away from their private tenant becoming a benefits tenant! I myself had a "City boy" in London who was made redundant and went onto housing benefit without informing me or the lettings agent. He stopped paying the rent and started using the tax payer's money a.k.a. housing benefit, to pay for his lifestyle. When I threatened to serve notice on him he had the cheek to say "Well, I was going to pay you this month's rent, but now I think I will keep it to pay the deposit on my next flat!!!!". Does anyone know of cases where LHA allowance has been spent elsewhere and the recipient has been prosecuted? I think that once the money has gone, it's gone. The tax payer is being mugged!!!!
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Sign Up14:05 PM, 31st January 2012, About 13 years ago
I have mentioned this problem before but nobody seemed to appreciate the potential problems.
Therefore in the case of LHA claimants you just tell them that in the event of them not passing LHA onto you; you will not wait for 2 months missed payments and then claim directly
This can be 1 month and 1 day.
You will just evict them.
This of course disadvantages claimants where LHA is paid direct because of a claimant's social issues.
This means that if their claim circumstances change the council will try to recover from the LL
Well guess what LL will choose not to take these types on.
There needs to revised regulation that in the event of a claimant not qualifying for benefit that even if the LL was receiving LHA direct then the LL cannot have a claim made against him.
And that ALL claims should be made against the claimant.
It is ridiculous that a LL could find his rent taken away from him because he was unaware of material changes in a claimants circumstances.
When UC comes in there will be increasing evictions of LHA claimants as there will not even be an option of direct payment..
Personally I have had 3 LHA claimants who have all ripped me off.
I would rather my property be empty than risk taking on a LHA claimant.
Of course this will never happen to me again as no LHA claimant will EVER meet RGI requirements which ALL my tenants will have to meet except Airline crew.
Being next to Stansted I don't bother with RGI.
Pilots and cabin crew never compromise their circumstances.
They would have to much to lose
I agree with your concerns.
I had a colleague who had to repay £13000.00 in exactly the same circumstances as you.
How can it be right that a private citizen; in this case a landlord may provide a service for payment in a legally binding contract that then would be all taken from him if the provider of the resources to pay for that service determines that the user of that service misrepresented qualification to be able to use the servce.
And then for all payments for the service be taken away from the provider with no realistic opportunity for recovery of his losses.
All through no fault of the service provider.
The system is barking mad.
As you suggest no professional LL would wish to take a risk on these idiots.
Wait til UC arrives and then see the s--t hit the proverbial fan!!
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Sign Up14:35 PM, 31st January 2012, About 13 years ago
I agree Vannessa which is why I always invarably take out an RGI policy on any type of tenant.
Let the insurance company pay you your rent and have all the hassle of evicting your wrongun tenant.
Mary Latham
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Sign Up17:35 PM, 31st January 2012, About 13 years ago
Great interview as usual Vanessa and Nigel Farage did himself credit. How often do you hear people at this level admitting that they do not know how LHA is paid to tenants.
The fact is that landlords cannot avoid LHA because more people are claiming all the time as their circumstances change and therefore we need a system that works.
In my opinion Universal Credit will offer us opportunities to bring people, who are in receipt of public funding to help with their rent, into the "norm". I am working closely with Credit Unions in my area to make certain that the system is in place that will make Universal Credit better, rather than worse, for landlords. Landlords should find out how LHA works in their area and keep themselves informed about changes as they happen. Landlords need to be prepared to work with their tenants if they become LHA claimants and this means that we all need to understand the system. Serving notice may be an option that landlords choose but, as we know, this is not a quick fix and if rent is unpaid during the process it can cost a landlord thousands. Who is to say that the next tenant may not end up in the same situation?
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Sign Up21:20 PM, 31st January 2012, About 13 years ago
Serving notice would NOT be a costly option for LL's IF they obtained a RGI policy on the tenant or guarantor at the outset of the tenancy.
These circumstances are going to concentrate LL's minds even more as to who they choose to take on as tenant.
If you don't or can't obtain a RGI policy then as you say it COULD cost the LL's thousands.
Time for LL to start considering the revised cost benefit analysis paradigm.
I think there is almost a case for insisting that UC will only be made payable via Credit Unions where ringfencing could occur and so prevent claimants getting their sticky little hands on the monies meant for payment to utilities, rent etc, etc.
These CU will defacto be able to bring some sort of financial discipline to these fractured and dysfunctional claimants. and possibly prevent them being evicted as the LL is being paid the rent by the CU directly.
Jonathan Clarke
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Sign Up21:34 PM, 31st January 2012, About 13 years ago
Yes great interview Vanessa. I`ve been renting to LHA tenants for 12 years. You can get paid direct now under government guidelines introduced in April 2011. The vast majority of my tenants now pay direct. Yes there are downsides if their circumstances change and they claw back from you but if you manage the properties closely and tenant select appropriately at the outset then this reduces the risk of that significantly. I have yet to suffer from that claw back save a few hundred quid. I certainly dont subscribe to Pauls view about leaving a property empty rather than renting to an LHA tenant. Commercially very unsound. Todays private tenant can easily become an LHA one tomorrow if they lose their job. There personality doesnt change overnight. The skill is in the interview process.
My LHA tenants are on a par with my private ones. I dont see it as an us v them situation. Communication is the key.
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Sign Up0:54 AM, 1st February 2012, About 13 years ago
Trouble is it is very rare that one may be able to obtain RGI on a LHA claimant or their guarantor.
If they don't start out as one RGI will still cover them even if they go onto LHA,
So providing they make the total rent they can stay.
If not RGI claim is progressed with th tenants bering evicted.
My flat has now been vacant following eviction of a tenant last November.
I could have a LHA claimant in my flat for £875.00 tomorrow.
But I won't be .
I would rather leave it vacant for a few more months than rent to LHA claimants.
I will get a private tenant eventually and as the mortgage is cheap I am prepared to lose until I get a private tenant.
LHA is a lot less than I may achieve privately.
Indeed a LHA claimant opposite a flat I have is being evicted and I mean 1 metre away from the door of my flat.
I know her and her 3 kids in a 2 bed flat and I would NOT take her on even though she was on £875 LHA.
Most of my tenants stay for a long time so I will eventually recover my void losses.