Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mick Roberts
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Sign Up11:17 AM, 29th July 2021, About 3 years ago
Reply to the comment left by Bill irvine at 29/07/2021 - 10:16
Bill,
And all they had to do was ask Landlord for proof of rent din't they. But Oh no, DWP wun't DARE COMMUNICATE WITH LANDLORD, they'd rather waste billions of taxpayers money paying false wrongful claims. Oh I see, u say this too as I read on.
As I've said before, UC paying me for house I've sold & acknowledge there is no way for Landlord to tell them.
I've just found out this week, when a tenant is in arrears & arrears cleared up & tenant being good, & I want to tell UC to stop deductions from tenants own benefit, UC give us no way of telling UC. I don't know what I'm going to do with this good tenant when arrears cleared up shortly.
Bill irvine
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Sign Up12:41 PM, 29th July 2021, About 3 years ago
Reply to the comment left by Mick Roberts at 29/07/2021 - 11:17
Hi Mick
As I explained in my earlier post "backdating" is a term normally attached to "New" claims, where for some reasons the claimant/tenant delayed making their online claim.
In such cases, relating to UC, backdates can only be awarded in prescribed situations. DWP doesn't have the same discretion used by councils. That's, most probably, why your requests have been refused.
DSR's situation is completely different, as there is in place, an existing award of UC where the housing costs element is missing due to the tenant failing to provide a copy of his TA. In these situations, if the tenant cooperates by providing the info, within 1 month, the award will be revised to allow payment of the HCE. If he/she delays beyond the month, they'll be asked to explain why before a decision is made about the effective date of the revised award.
Revision can also apply to cases where DWP has wrongly assessed the claim from the outset. One such case, I was involved with, produced a one off award of £25000 for a disabled tenant https://universalcreditadvice.com/news/tenant-rejects-dwp-advice-and-is-rewarded-by-25000-windfall/
Revision can also apply when DWP decide to suspend a claim (pending investigation of the facts). Once the information has been provided, sometimes months later, the revised decision normally restores the award in full, resulting in substantial payments.
In the case of overpayments, I challenge these on a regular basis, on the basis the Decision Maker had no grounds for revising the decision to stop payment and try and recoup the overpayment from my landlord client on the basis - "they could reasonably have known their tenant had vacated". The onus is on the Council or DWP to prove heir case in these circumstances.
So, contrary to your suggestion, "backdates" and/or retrospective "revisions" can be achieved if you know the prescribed rules and associated criteria and can present the facts and evidence succinctly.
Bill
Mick Roberts
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Sign Up12:51 PM, 29th July 2021, About 3 years ago
Reply to the comment left by Bill irvine at 29/07/2021 - 12:41
That's it Bill,
You're the man of knowledge, u know all the regs backwards, us mere mortals do our best arguing with the most stupid people on the planet & I have to confess, they beating me down with their stupidity.
This is DWP if people can spread & get in on News at Ten:
Never argue with stupid people, they will drag you down to their level and then beat you with experience.
Smart people learn from everything and everyone
Average ones from experience
Stupid ones have all the answers.
It means a “smart person” will never miss an opportunity to learn something. If that means learning from some “bum” on the street, or a Harvard law professor, or some janitor that cleans his office late at night. He will keep his mouth shut, and listen. He knows he doesn't have all the answers all the time. So he doesn't miss the opportunity to learn it.
The “average man” will learn through trial and error. They would rather try it out and figure it out it didn't work out the first time, and why, and works on the same thing several times over until he gets it just right. Which isn't nessesarily a bad thing. But if he asked for help, if he thought through it a little more, he might have got it right the first time. Or what I like to say,” if he listened to his wife the first time she asked…” haha!!
The stupid man… has no room to learn. He's under the impression he's right. All the time. He has no reason to listen. No reason to learn. No reason to do trials, no reason to ask questions. He just does it, and says it works when it doesn't. He thinks he has the answers, but that's not the case. By any means. And he's certainly the one the loudest about it. Fighting the most to prove his point is right when it really isn't, but he won't care he isn't right, won't admit he's wrong, and certainly won't be apologetic.
Reluctant Landlord
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Sign Up13:04 PM, 29th July 2021, About 3 years ago
Reply to the comment left by Bill irvine at 29/07/2021 - 12:41
fascinating stuff! Bill you are certainly the oracle of all things DWP!
I am assuming all the prescribed rules/ how the DWP are required to act (or not act as the case may be ;0)), the criteria for which they must follow when they make their 'judgement' MUST be available somewhere in the public domain?
Bill irvine
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Sign Up13:50 PM, 29th July 2021, About 3 years ago
Hi DSR
It is, but is not accessible in one composite document. Instead, you need to examine a range of Statutory Instruments, Upper-tier caselaw and DWP guidance produced on gov.uk and its Advice to Decision Makers Guide. Great reading for insomniacs!
Bill
Reluctant Landlord
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Sign Up15:40 PM, 29th July 2021, About 3 years ago
Reply to the comment left by Bill irvine at 29/07/2021 - 13:50
well that certainly applies to me. Sleepless nights worrying about tenants is par for the course 🙁
I'll get searching thanks!
Reluctant Landlord
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Sign Up17:11 PM, 30th July 2021, About 3 years ago
UPDATE - payout!
After endless emails, and eventually getting them to see sense, (thanks Bill am sure some of your wording helped) UC have now paid out for the FOUR months of no rent owed.
All this because the tenant couldn't be bothered to send them/show them a copy of the TA to confirm his claim.
If only there were a VERY BLEEDIN' SIMPLE PROCESS whereby a LL could simply send a copy of every TA to UC at the start of the tenancy/claim as PROOF.
Well jeez that's a good idea that will take seconds but save vast time, effort and piggin' stress.
AUGH!!!!
Bill irvine
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Sign Up17:29 PM, 30th July 2021, About 3 years ago
Reply to the comment left by DSR at 30/07/2021 - 17:11
Hi DSR,
Delighted to hear you secured the desired result. Patience and perseverance are essential when dealing with DWP.
As you suggest, DWP should ask private landlords to confirm the fact:
a) A new tenancy has been created, with details of the AST or accept a letter, confirming the key points; tenant's name, address of property, number of rooms and level of charge; and
b) A new rental charge (change in circumstances) is now applicable; and
c) The tenant has temporarily moved into hospital, residential care home, prison or has permanently vacated; and
d) The tenant still remains in occupation; and
e) The tenant has accrued £xxx rent arrears, in breach of their AST, putting their tenancy in jeopardy and creating the threat of repossession action.
If they started applying these practices it would vastly improve processing times, the accuracy of awards, reduce the £6 Billion per annum overpayment fiasco recently reported by the national Audit Office (NAO) and ensure public monies are used for the purposes they were designed i.e. reducing or extinguishing the tenant's rent liability.
Mick Roberts
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Sign Up18:22 PM, 30th July 2021, About 3 years ago
Reply to the comment left by DSR at 30/07/2021 - 17:11
Exactly DSR. And Bill says the same. The old HB system that worked wun't do anything without asking Landlord Does tenant live there and how much etc.
I've had that many rents wrong with UC cause tenant got confused on top up and weekly to monthly etc.
As u say, just ask the Landlord. Could stop so much fraud. Tenants are pocketing billions cause very important Landlord is being excluded from the checking process. We could save taxpayer billions. It's mind boggling
Reluctant Landlord
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Sign Up14:29 PM, 10th August 2021, About 3 years ago
Reply to the comment left by Bill irvine at 20/07/2021 - 08:32
I need to follow this up as a formal complaint. if I go through this link https://makeacomplaint.dwp.gov.uk/ ..then go to UC section it says to click a link..
that link brings you to the page headed
Make a complaint
If you are a Jobseeker’s Allowance (JSA) or Universal Credit (UC) customer you can complain online. If you are not a JSA or UC customer, please contact your local Jobcentre Plus.
I am not a UC customer so I click the Jobsentre plus link....and hey presto it brings me back to the start. AUGH!
What do I need to start the first level of formal complaint please? Do I need to enter my details or the tenants details as it ask for NI numbers etc???