Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:07 PM, 19th July 2016, About 9 years ago
Hi Angela,
Water can travel, but how much are they claiming for a quick coat of paint?
Michael Barnes
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:36 PM, 19th July 2016, About 9 years ago
In my opinion, if they want you to pay for repainting, then they should
a) give you the opportunity to inspect the damage (and trace and fix the problem in your flat) and
b) provide more than one estimate for you to consider and choose.
If they have already repainted, then I don't see how they can expect you to agree that any previous damage was your responsibility.
(However, on re-reading it may be that they are claiming 'repainted shortly before the damage').
BigMc
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:45 AM, 20th July 2016, About 9 years ago
Hi Angela,
Surely this is a "block buildings claim" in which case you can claim the costs of tracing the leak but would be liable for the cost of pipe repair, downstairs can argue their case with the insurance company and the only bit that is sometimes contentious is who meets the cost of any excess.
Good luck Mike
Christine Reynolds
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:21 AM, 20th July 2016, About 9 years ago
We had a similar situation with the downstairs maisonette we rented out. The upper one had a bad leak which caused damage to the tune of £1500 in our bathroom and kitchen below. Their insurance company, Halifax, refused liability as the leak was accidental and our insurance company paid out the cost with us standing the £250 excess charge as our company reckoned it would be too expensive to fight Halifax's claim legally. The builder/repairer who rectified the damage calmed down my anger by paying us the a £250! How complicated this rental business can get and in this instant isn't the 'law an ass' in that the one sustaining damage is liable where the damage was accidental (never mind that this was the third time that we'd suffered leaking from above so obviously their pipework was somewhat dodgy)
Rob Crawford
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:31 AM, 20th July 2016, About 9 years ago
Firstly it's very difficult to find the source of a leak. Silicon sealant around a bath edge can leak water with no visible evidence of sealant deterioration. Looking under the bath you may be able to see traces of water on the wall, test with a shower head. As a precaution I would reseal the bath and do so routinely on a two year basis. Evidence of a leak, i.e. a water stain is difficult to paint over. A special sealant is required before the paint top coat, otherwise the stain will just come through - even when dry. Was the stain an old stain that has simply been painted over. I would not entertain paying anything unless given the opportunity to see evidence of the leak with my own trades man.
Mike
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:56 PM, 20th July 2016, About 9 years ago
My Wife owns a 1st Floor Flat that had developed a leak under the bath tub, the leak was pretty bad, the shallow trap body had come apart from the tub drain hole, her tenants had not noticed this and it is hard to notice if anything under the tub is not normal. So her tenants continued to use the bath on a daily bases, each time someone used tub, some of the waste water would also pour out , and leak through to the ceiling of the flat below, unfortunately, the Landlord of ground floor flat contacted me and asked me to view the damage.
I went to have a look, and I was appalled that her tenants had not reported the leak when it first occurred roughly 3 months before! the reason for this was that the tenants were all illegal occupiers and they did not wanted to raise an alarm, but the water leak from my above had caused substantial damage to the ceiling below, part of it started to crumble.
Unfortunately, I held the downstairs Landlord or her tenants responsible for not notifying me or my wife much earlier before the damage became excessive, the downstairs illegal occupiers had placed buckets to collect drops of water at various places to collect leaking water instead of reporting the issue to us.
I therefore declined to pay for any damage to downstairs landlord as the damage would have been curtailed to just cosmetic if had she or her tenants reported our leak from upstairs.
The ground floor landlord was not happy about it, and I said well fine take me to court but I am not going to entertain her claim that may nown cost her a lot more than had she reported us earlier, half of her ceiling had dark brown stain and with area immediate under the tub crumbling. The job would have required taking her complete ceiling down and redo using new plaster boards.
She then got some builders to just patch up and paint over, in the mean time I had taken no time to fix my wife's bath outlet, and I then placed a shallow tray underneath with a flood warning alarm, should such a leak occur again, the alarm would go off.
However, 2 years later, one day I had a call from the landlord lady downstairs, she asked me to visit her flat again to see half of her ceiling had collapsed, her new tenants had been extremely lucky, it just missed their head! It was indeed very very close!
I was alarmed and shocked, had I had no idea why the Ground floor landlord asked me to see this ceiling collapse, but I reminded her that the builder she last used only patched the ceiling with some filler and painted over, when he should have taken it down and redone a new ceiling, she looked at me, and I then said to her if any of her tenant had been hurt or killed she would most probably be behind bars for a manslaughter, but she works in a bank and holds a high post, she replied well that is why she pays for insurance to cover such incidents, and I said yes I know, but it wouldn't help you if you were negligent in not conducting proper repairs to your property.
I would have paid her for any damage to her ceiling had she or her tenants reported me that they had a water leak within a day or two, before the damage becomes big and unrepairable.
Ian Narbeth
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:04 PM, 20th July 2016, About 9 years ago
Angela, you say the damage is "in a different area to the water leak." If it is water damage then the water may travel until it finds the lowest point, perhaps a dip in the ceiling where it will pool and cause damage. If water has escaped from your flat you will not normally be liable unless you or your tenants have been negligent.
You should have liability insurance so I suggest you pass this over to the insurance company who can take the pressure off you.
Angela Cooper
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:04 PM, 20th July 2016, About 9 years ago
Hi, Thanks for all the comments, very much appreciated. We are going to ask to gain access to the property to further view the damage. The property below is empty at the moment. I think Scotland must be different for shared flat insurance, we certainly don`t have any shared insurance policies on this one but I know some properties have this thro a factoring service. I also like the idea of the flood detection system, very handy. Will update on outcome 🙂
Ian Narbeth
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:24 PM, 20th July 2016, About 9 years ago
Reply to the comment left by "Angela Cooper" at "20/07/2016 - 16:04":
You really ought to have liability insurance in case you are sued by a third party. This is separate from buildings insurance. If a landlord does not have liability insurance he risks ruin if he or she is sued and loses. Even if you have a good defence, funding the legal costs could be onerous. That is why you take out insurance.
Angela Cooper
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:29 PM, 20th July 2016, About 9 years ago
Hi Ian, Thanks for the comments. Yes we have landlords insurance for the individual property covering the property and liability but we don`t have a shared policy as mentioned above in the block building claim comment. 🙂