Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up23:26 PM, 22nd November 2014, About 10 years ago
Reply to the comment left by "Colin Dartnell" at "22/11/2014 - 20:05":
I think it's important that landlords recognise that they are providing homes. If they don't have funds to deal with problems that's irresponsible and totally unfair on their tenants. Maybe you have access to funds via a credit card or something Colin, I don't know you so I'm not judging you, but I do worry for the tenants of some landlords even though those landlords clearly don't.
.
Colin Dartnell
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Sign Up10:53 AM, 23rd November 2014, About 10 years ago
Reply to the comment left by "Mark Alexander" at "22/11/2014 - 23:26":
Hi Mark
I think I may have given you the wrong impression, I wanted to build a portfolio quickly, it was in the early 2000's property prices were rising quickly so the only way to do it was to take chances. My wife was behind me so it was worth it the risk.
At no time did I compromise my tenants position nor the standard of their home, any necessary work was always done. I always looked at it that if I provided a decent home I would get decent tenants, not that that was always the case. It was purely myself that was at risk and that was a long time ago, I now have about a 20% fund behind me if anything ever went wrong.
I don't say this approach would be suited to everyone but it worked for me in the long term it was never done as a short term strategy
.
Mark Alexander - Founder of Property118
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Sign Up10:56 AM, 23rd November 2014, About 10 years ago
Reply to the comment left by "Colin Dartnell" at "23/11/2014 - 10:53":
Well done Colin 🙂
Just as a matter of interest, if a couple of boilers had broken down and a few tenants had gone into arrears just after you invested your last pound into your latest purchase, what would you have done?
Do you consider yourself lucky or did you have an alternative backup plan?
.
Colin Dartnell
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Sign Up11:58 AM, 23rd November 2014, About 10 years ago
H Mark
Thank you.
Boilers did break down and were repaired or replaced and tenants did go into arrears. The income from the properties was usually enough to cover most eventualities, but otherwise it would come from salary, credit cards or basically going without and gradually clawed back. I never included anything from the property income into our own outgoings it was always separate and reinvested.
I wouldn't say it was luck, I always had my head screwed on, I knew when to back off from something too risky. Usually when buying, it was case of factoring in the costs to bring the flats up to scratch, including the cost of a new boiler if it looked old, and then try to negotiate the price down or walk away, unless I could see it would make good returns later.
Colin Dartnell
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Sign Up12:09 PM, 23rd November 2014, About 10 years ago
I have to add that I have a good Letting Agent who is has offered good advice and help over the years.
I decided not to deal with the day to day running of the lettings from the beginning, leave it to someone who has the experience, and who is in the position to find tenants quickly, you may lose a bit in fees but you save on so many other things.
Mark Alexander - Founder of Property118
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Sign Up12:31 PM, 23rd November 2014, About 10 years ago
Reply to the comment left by "Colin Dartnell" at "23/11/2014 - 12:09":
I agree absolutely!
The biggest problem with being a newbie is that they don't know what they don't know.
As many have said on here, the best thing any newbie can do is to book themselves onto a landlord accreditation course such as those run by NLA, MLAS and LLAS. Cost circa £150, value gained immeasurable but certainly significant!
.
Jonathan Clarke
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Sign Up13:40 PM, 23rd November 2014, About 10 years ago
Reply to the comment left by "Mark Alexander" at "22/11/2014 - 23:26":
Thats a very fair point Mark. Its a fine line I guess between what could be deemed reckless or one hand and on the other hand having slim but effective margins to work on based on potential risk factors. Its a moving playing field often
We have to have insurance for cars by law as your reckless actions may harm others who may need to be paid huge sums in the event of a blame worthy acident.
Tenants too have rights and if the roof caves in or the boiler blows up you are I agree morally and legally bound to do something about it straight away. You need cash to do that and its horrible for all parties if you dont cater for that eventuality . I`m sure Colin like me has it covered so it raises the question of what exactly constitutes a contingency fund and what level is a safe operating level
Its an interesting debatable point. . My 2% figure was based around liquid cash in the bank. So in simple terms if I had 1 mill lending say I would want 20K in my current account to pay out on demand immediately. Say I had 10 properties then 20K would allow for example 10 x 1K boilers to blow at the same time and 5 new 1K bathroom suites and 5 x1K leaky roofs. - A very unlikely occurrence all at the same time so i was comfortable with 2% .
The cash flow profits pay for the normal day to day stuff. I had the majority on 3-5 year fixes so interest rate rises were not as issue and were mitigated against for that period so i could forward plan accordingly.
If you are on variables now though we know there is only really one way the rates will go so you have to stress test your total loan amount to see how you cope.
But at the time I had 2% fund I also had a guaranteed 50K loan facility from my bank and a 10K overdraft facility. That`s before you get onto credit cards or ( for me fortunately if it really went wrong ) the bank of mum and dad. That took my potential and one could argue my peripheral `contingency` funding within 2 days of being called upon to being at around 10%. That worked for me and certainly is well inside my comfort zone and provided a comfort buffer for the tenants as well..
.
Mandy Thomson
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Sign Up15:57 PM, 23rd November 2014, About 10 years ago
I agree that the main problem with being a newbie is that "you don't know what you don't know".
Where maintenance is concerned, it can be very hard to predict what issues you might encounter, even if you've lived in the property first yourself. Different people have different lifestyles and will run the property in different ways - condensation is a typical example of this.
For example, in an older property (which are more prone to condensation), you could have householders that leave a few windows open slightly, and run the heating on low most of the time - that household find they get minimal condensation. Another household moves in. They keep the windows closed to save heating, put the heating on full for a few hours each day, but don't run it at all the rest of time, and like to take lots of hot showers at full temperature and maximum pressure to boot - not only do these people encounter a severe condensation problem, but they find the shower breaks down and they get leaking pipes. BTW, I am NOT talking about rogue tenants here - sometimes, it's hard to even predict your own behaviour in any given situation. However, with the second household living in the property, the maintenance costs are likely to run into several thousand, whereas with the first they will be much less.
I had an issue such as I've described above - while I reasonably would've expected to incur maintenance costs of around £4k (the boiler was old, and the property had damp issues), I ended up paying near double that - another complication that is almost impossible for a small landlord to avoid is rogue builders and tradesmen - these people are a menace, and it's very hard to get your money back.
Taking out the very best and as much insurance as you can is another absolute must - though even the most comprehensive policies won't cover everything.
Obviously, this doesn't include the OP, but there is an issue with a lot of newbie landlords going out and simply letting to the first tenant that offers to pay rent - without knowing the first thing about what needs to be done - Gaiety Clark's shocking account is but an extreme example of this: http://www.property118.com/obtaining-money-deception/70469/#comment-48812
Unless it becomes mandatory, I don't think expecting landlords to become accredited is the answer - if you're buying or selling a property, you're not going to go off and study land law so you can do your own conveyancing, and in fact, even if you CAN do your own conveyancing, it's still advisable not to, so you have a legal comeback if something goes wrong - must solicitors don't do their own conveyancing for this reason.
What we need is for the PRS to reach the same level of maturity (to coin an IT phrase) as the conveyancing side of the property industry, so landlords either know exactly what they're doing, or they use reliable professionals who do it on their behalf. Very few people try to do their own conveyancing, and very few conveyancing transactions are unregistered.
This could be an effective deterrent against licensing, as landlords could be readily identified, slurs against landlords and rogue landlords.