Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Chris Sheldon
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Sign Up11:40 AM, 22nd January 2015, About 10 years ago
Hi Jonathan,
You have two options:
1. Make the tenants pay upfront for the amount of oil in the tank, take a reading and record this on the inventory and ensure that there is the same amount in the tank at the end of the tenancy, if there isn't charge at the going rate to top up to what it was. This will often be an estimate agreed with the tenant.
2. Do not charge the tenant upfront and at the end of the tenancy the tank will need to be filled to the same level as when they moved in.
However, a tank which holds £1500 of oil is very large (around 5000 litres) and because of this i would use option 1 and fill the tank before the tenants take occupation. The problem with this is that you are asking for an additional £1500 upfront which will limit the number of people who can afford to occupy the property, however it will reduce your risk in losing all of the deposit re-filling the oil tank at the end of the tenancy.
Your best bet is to make a judgement call as to what you would accept to limit your risk at the end of the tenancy or alternatively install a smaller oil tank the most common is 1500 litres, which would limit your liability to a maximum of £500
Hope this helps
Chris
Matchmade
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Sign Up11:40 AM, 22nd January 2015, About 10 years ago
I have been in this situation as a tenant and I am afraid there is no easy answer: the manufacturers of these tanks simply do not think about the needs of tenants and landlords. The trouble in my experience is that you can't fill up an oil tank like a petrol one in a car. You are expected to order a certain fixed number of litres from the oil supplier, so you can't adopt a full-in, full-out approach in the tenancy agreement. This may not however be true with your supplier, so it's worth checking.
The only solution in my case was to rely on the gauge that comes with the oil tank, but unfortunately these are often pretty rubbish: just a plastic tube dangling out of the tank where someone has made a "full" and "empty" mark. I had a partly-full tank on move-in, which was at the X centimetre mark on the gauge, and a partly-full tank when I moved out, at the Y mark. My landlord and I had to negotiate what the pro-rata difference was between the X and Y figures, and just trust that the full and empty marks had been made correctly ten years ago!
If you are worried about disputes and the quality of your gauge, I suggest you investigate with tank manufacturers what is available in terms of gauges, and get the best one you can afford.
Also, ask your neighbours about local bulk-buying schemes. In many rural areas and villages, people club together and get a better price for their oil purchased in bulk - the supplier benefits because instead of their tanker doing lots of small deliveries spread all over the county, it just visits one village and does 10-20 people in a series of short runs on the same day.
Mark Crampton Smith
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Sign Up11:42 AM, 22nd January 2015, About 10 years ago
Hi Jonathan, we have a lot of property in the villages that have oil fired central heating. our standard advice to landlords is to fill the tank at the start of a tenancy and ask for it to be filled at the determination of the agreement. It is then critical to do an accompanied check in and in our experience take an image of the tenant next to the level marker on the tank (and ensure it is time and date annotated). As a back up we dip the tank with Bamboo Cane and photograph that as well because sometimes the gauges become blocked and fail. This works best if managed in parallel with a professional inventory. If then the tenant fails to fill the tank (if it will take £1500 worth of oil it is a 3000ltr tank) it is easy to decide how much will be owed to fill the tank.
Mike W
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Sign Up12:24 PM, 22nd January 2015, About 10 years ago
This is a problem that has existing for centuries. Coal stocks?
Whatever the level, that level at ingo is measured and again at outgo. And the person doing the inventory needs to make an adjustment based on current market value of the stock difference.
Then you must consider the potential value of that stock when you think about deposits. A full tank may be returned empty. And then there is the oil price - last year $110/b. Now $50/b. Next year $?/b.
As an earlier respondent has said, it is a common issue. It applies to coal and bottled/tank gas as well. Reputable firms dip tanks etc. there may be error margins but thats life.
Just as I photo meters and time log the photos, I would do the same with oil tanks.
I switched to mains gas once oil got to $20/b. Cost a lot to install but have saved many times over.
Mike Tighe
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Sign Up12:50 PM, 22nd January 2015, About 10 years ago
Hi Jonathan. This is a good question to ask and it can be tricky. We have a couple of properties with oil heating. As Tony says the gauges are not very accurate.
We aim to hand over to new tenants with at least enough oil for a 3 or 4 weeks but no more and tell them to watch it like a hawk until they are used to how much the level goes down per day. If you give them a full tank and then they do a midnight flit owing you rent you'll never get the value of the oil back. And at the end of the tenancy they will always feign surprise at how little oil there is..." but we only filled it up a couple of weeks ago ..........'
When we do the inventory (which they sign) among other things we record the level of oil on the indicator and record this in cms. We can approximate the amount of oil by knowing the size of the tank and the height of the indicator when full. Ours are small 1000 litre tanks and the indicator is approx 100cm high when full so the maths are pretty easy (the electronic ones usually have divisions of 1 to 10.) Our tenancy agreement has a clause which states that they must leave at least as much oil as they started off with as noted in the inventory but doesn't say we have to pay them for any extra (although in a legal dispute I'm not sure if this would hold up). It works in a similar way to some hire cars, and did you ever hear of them paying you for the extra fuel you've left !?
If they know they are leaving tenants are normally able to adjust their usage and/or order min amounts (500 l) so that they don't leave too much behind.
The worst scenario is when they leave it virtually empty because you then have to order the min delivery amount. In reality we've usually been left with about the same amount they started with or a bit less and we've charged them for just the shortage and they've been happy with that.
We did once buy back a full tank from a tenant who had to leave unexpectedly and had been the perfect tenant in every way for a few years so we thought that was fair. Maddeningly, in that case we then discovered a small leak in the tank and decided to change it while we were between tenants so we had to decant all the oil which took forever. Luckily we were able to flog most of it to our tenant next door !
On another note, take extra care to explain how it works with any tenants who say they have never had oil heating before. It is virtually guaranteed that at some point they will let the tank run dry because they forget to check it regularly and then claim that a) the boiler is not working b) the oil is all leaking out c) some one has been in and syphoned all their oil. You will then have to organise to get the plummer round to bleed the system once they've filled up with oil before the boiler will fire up again. Only costs about £40 but you should charge this to the tenant. Our agreement specifically mentions the responsibility of the tenant for this and we always make a point of reminding them. Also it is worth showing them how to check the level and to tell them about the bamboo stick method if in any doubt. Some have a little green ball in the tube which shows the level and when muck goes inside the tube the ball can get stuck, so they must look for the oil level itself not just the little ball.
Good luck with the property.
ian
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Sign Up15:48 PM, 22nd January 2015, About 10 years ago
For the price of a tank full of oil at £1500 a time, I would install a combi boiler that runs on propane gas.
Wendi Whittle
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Sign Up10:22 AM, 23rd January 2015, About 10 years ago
Good morning. The running costs of LPG are so much more expensive than Oil, especially now heating oil prices are the lowest they have been in a long long time. Last year data showed that the average cost to heat a 3 bedroomed house in GB with oil was just £1149 compared to mains gas at £1124 and that LPG was 67% more expensive at £1924 pa. Oil prices have come down further since this data was complied making oil even cheaper. You would also have the exact same problem of telling how much was in the tank and who pays for it. You can fit flowmeters onto the oil lines so the tennant can be billed based on their usage but it would be then down to the landlords to ensure the tank is kept topped up. We can supply flowmeters and also contents gauges which work via the internet so its easy to monitor tank contents. http://www.jseed.co.uk