Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Cider Drinker
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Sign Up9:38 AM, 2nd September 2024, About 2 months ago
Oh dear, they really don’t understand how numbers work, do they?
If a private landlord lets a property to a homeless family, let’s call them Family A, rather than to another family which we’ll call Family B then Family B will be homeless instead of Family A.
The problem is that there are too many people in the U.K. Any mathematician will understand that net migration is the singular cause of homelessness.
From a government website…
𝐈𝐧 𝐭𝐡𝐞 𝐲𝐞𝐚𝐫 𝐞𝐧𝐝𝐢𝐧𝐠 𝐉𝐮𝐧𝐞 𝟐𝟎𝟐𝟒, 𝟏.𝟏𝟔 𝐦𝐢𝐥𝐥𝐢𝐨𝐧 𝐯𝐢𝐬𝐚𝐬 𝐰𝐞𝐫𝐞 𝐠𝐫𝐚𝐧𝐭𝐞𝐝 𝐟𝐨𝐫 𝐰𝐨𝐫𝐤, 𝐬𝐭𝐮𝐝𝐲 𝐨𝐫 𝐟𝐚𝐦𝐢𝐥𝐲 𝐫𝐞𝐚𝐬𝐨𝐧𝐬 (𝐢𝐧𝐜𝐥𝐮𝐝𝐢𝐧𝐠 𝐝𝐞𝐩𝐞𝐧𝐝𝐚𝐧𝐭𝐬). 𝐈𝐧 𝐭𝐡𝐞 𝐬𝐚𝐦𝐞 𝐩𝐞𝐫𝐢𝐨𝐝, 𝟑𝟖,𝟕𝟖𝟒 𝐩𝐞𝐨𝐩𝐥𝐞 𝐰𝐞𝐫𝐞 𝐝𝐞𝐭𝐞𝐜𝐭𝐞𝐝 𝐚𝐫𝐫𝐢𝐯𝐢𝐧𝐠 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐊 𝐛𝐲 𝐢𝐫𝐫𝐞𝐠𝐮𝐥𝐚𝐫 𝐫𝐨𝐮𝐭𝐞𝐬.
Remember, that once a migrant has successfully gamed the asylum system, they are free to bring family to the U.K.
The problem is too many people. We have more houses than ever before and a falling birth rate.
If I was to let another property, it would be to somebody of my choosing. It certainly wouldn’t be to anyone that was selected for me by my enemies (Crisis and the Council included).
Reluctant Landlord
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Sign Up9:50 AM, 2nd September 2024, About 2 months ago
typical. See things as an issue but without looking at the root case and nothing will be achieved.
Cheaper and quicker response would be to just approach landlords directly and ask them why they don't rent to the 'homeless'. (by this I think they are also including those in temp/emergency accommodation as well as literally living on the streets?) That will ultimately provide them the bottom line reasons why straight from horse's mouth!
But there again, the answers might not suit their agenda.....
Beaver
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Sign Up10:39 AM, 2nd September 2024, About 2 months ago
"....high deposits and up-front rent payments, mean the private rented sector is almost inaccessible for people facing homelessness....Plus, unaffordable rents, a lack of social housing..."
That about sums it up but NB: a landlord is prohibited by law from taking more than a five week deposit. The only thing a landlord can do to decrease risk within the law is to increase the rent (which also has the effect of increasing the deposit).
Up-front rent payments is a way that some landlords ensure either that the rent is going to get paid, or perhaps because there might be 20 or 30 tenants going for a property because of the shortage and it makes sense to take the tenant that is prepared to pay up front to secure a property. I've never done this but I have no moral objection to it.
Whatever steps you take to ensure that you are going to get paid you have to subject the tenant to affordability checks. Realistically homeless people won't pass these and you are going to be reliant on the council to pay the rent. But if you take on a council tenant and the tenant's circumstances change such that it transpires they are not eligible for housing benefit then the council can get the money back off you, the landlord. Consequently council tenants generally are relatively high risk.
Steve A
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Sign Up10:48 AM, 2nd September 2024, About 2 months ago
I have a property that becomes vacant. My rental agent has a waiting list. These people are vetted and credit checked. They often want to move to be closer to work, family, schools, etc. They will pay the market rent. Alternatively the council wants me to house someone from their list. Sadly due to data protection they cannot share any details of the potential tenant. I can of course carry out my own checks and vetting, but this costs me time and money. If I do rent to them then housing benefits wont pay the full rent so I have to either take less or chase them for the balance every month. While I am doing the checks another department of the council hits me with double council tax as i am leaving my property empty. So who am I going to take? Answer on a post card please.
Robert M
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Sign Up10:55 AM, 2nd September 2024, About 2 months ago
There are many things that the government (or government supported agencies such as TDS and Crisis and Shelter, etc) could do to improve access to the private rented sector, but they are not willing to do, and instead they "tinker" at the edges and achieve little if any positive outcomes.
Rent deposit schemes, rent in advance schemes, "renting ready" training courses, are not new, these and a myriad of other initiatives have been around for decades, and have little effect on reducing homelessness.
There is a housing shortage, and this is particularly acute for renters. Those needing or wishing to rent a home face the barriers of lack of supply and a high demand, so why would any private landlord choose to let their property to a homeless person or family, or those in receipt of benefits (Local Housing Allowance) who are usually considered to be a much higher risk?
The answer perhaps lies with reducing the risk so that it is lower risk than letting to another household. This can be done by a combination of initiatives, such as those proposed, BUT I think the most important thing that the government, local government, Shelter, Crisis, Generation Rent, et al could do would be to put their money where their mouth is and actually act as a GUARANTOR (rent AND damage guarantor) for all the households that they want the private landlords to house for them.
If government and Shelter etc really do want to house the homeless, then they need to either build or lease properties themselves and then house the people in those properties, OR act as a legally liable guarantor so that private landlords have the assurances they need to take on that risk.
Beaver
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Sign Up10:57 AM, 2nd September 2024, About 2 months ago
Reply to the comment left by Steve A at 02/09/2024 - 10:48
You are of course correct but the picture is actually worse than the one that you paint. You are faced with extra work initially but the work is ongoing if you are going to have to regularly check that the tenants are still eligible for housing benefit. And as a landlord you have no powers to check. Your powers don't extend to much more than a landlord's inspection having given 24 hours notice.
The only way that you can take a council tenant and eliminate your risk of the council clawing back the money from you if it turns out that the tenant wasn't eligible for benefits is if you insist that the tenant pays you directly. Clearly, homeless people won't pass the affordability checks.
If councils want to enter into contracts with private firms to house homeless people in much the same way that the government enters into contracts with private firms to house asylum seekers councils can already do this.
David Johnson
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Sign Up10:57 AM, 2nd September 2024, About 2 months ago
Building upon already well made points above; the Councils have not helped the situation by insisting tenants whom have been given notice, remain in the properties for the bailiffs. The tenants are then most unlikely to pass any decent referencing check for a PRS property.
It really isn't a difficult puzzle to work out. The market place is being maipulated beyond reasonable function. Intended and unintended consequeces have caused a disaster scenario.
Steve A
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Sign Up10:57 AM, 2nd September 2024, About 2 months ago
Reply to the comment left by Beaver at 02/09/2024 - 10:39
Last month I had a benefit funded tenant move out and into an housing association property. He didn't hand back the keys or tell me he was leaving until he'd moved to his new place and settled in. The council then back dated his rent claim for his new place and reclaimed his last month's rent they had paid to me. I was also hit by empty property council tax since he couldn't receive the benefit for two properties! Personally I find councils to consider any relationship with private landlords to be adversarial. They love screwing over a private landlord when they can.
Dylan Morris
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Sign Up11:01 AM, 2nd September 2024, About 2 months ago
Why doesn’t Francesca Albanese have a go at the mortgage lenders ? They won’t grant mortgages to low income or homeless people either. And they also require an unaffordable deposit.
Beaver
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Sign Up11:11 AM, 2nd September 2024, About 2 months ago
Reply to the comment left by Steve A at 02/09/2024 - 10:57
The worst tenant that I ever had was actually somebody who was an employee of the local council. She was as you say constantly trying to screw me....far worse than the [probably illegal] immigrant who was my best ever tenant.