Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Appcon
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Sign Up19:08 PM, 19th July 2020, About 4 years ago
Reply to the comment left by terry sullivan at 18/07/2020 - 11:16As a fully qualified electrical inspector of 16 years, electrical apprentice mentor, and a landlord, I feel that there is a lot of confusion surrounding the coding on DEICR Domestic electrical installation condition reporting, that can be avoided.
If we look at the electrical safety first website Guidance note 4 it gives clear advice and guidance for both Inspectors and clients. This document has been compiled by all the governing bodies associated with electrical safety and compliance.
https://www.electricalsafetyfirst.org.uk/
Generally a correctly fitted and maintained plastic consumer unit is not an issue regarding electrical safety. However, it does pose a greater risk, surrounding fire safety.
Under the afore mention document (Electrical safety first, guidance note 4 best practice guide). It states that a code of C3 (improvement recommended) should be attributed to that observation unless it's showing signs of thermal damage/poor connections and is within a sole route of escape, then a code C2 will apply.
Code C3, Presence of a consumer unit or similar switchgear made from combustible material (e.g. plastic) that is not inside a non- combustible enclosure and which is:
Located under a wooden staircase, or
within a sole route of escape from the premises
(Note: If unsatisfactory connections are found during the inspection, this would warrant a code C2 classification to be recorded)
Of cause, if the improvements are made for example replacing damaged parts then this code will reduce back to a code C3, any remedial work will need to be certificated to satisfy the requirement of the DEICR.
The inspector may notice more issues with the consumer unit, such as Poor IP (ingress protection) rating due to holes in the encloser or unused opening way/cable entries. These would also warrant coding (large holes C2), again these can be rectified.
The law is a bit ambiguous surrounding who can carry out these inspections. In Fact, it says a qualified and competent person. This has opened the door to anyone that says they are competent to conduct inspections. So a lot of companies and sole traders that are advertising cheap DEICR. For a full inspection on a single-bedroom property, it should take between 2.5 to 3.5 hours, unless C1 issues are found such as access to live parts. The inspector should notify the duty holder and then rectify the issue before continuing the inspection.
However, not all registered electricians are trained in inspection and testing, nor are they recognised by their governing bodies to carry them out.
A greater level of knowledge qualifications and experience is needed and additional professional liability insurance.
More annoyingly it is the Landlords responsibility to check the competency of the inspector. if they employ a person that is unqualified or not competent then it's the landlord that will be held liable. So you could find a contractor from a recognised scheme such as NAPIT, NICEIC or ELECSA that is registered but Not competent to carry inspection in the private rented sector.
To counter this problem the Government has extended its Competent persons scheme to include Inspection within the private rented sector.
To be on the scheme the elctrical contactor has been assessed by their governing body to meet the requirements for competency and holds a minimum of £250,000 professtional libilty insurance.
Details for the scheme can be found on https://www.electricalcompetentperson.co.uk/
If you choose one of the contractors from this scheme then you can be satisfied that you have complied regarding the competency of your chosen contractor and that they themselves have been audited yearly
Secondly,
If you disagree or feel that the inspector is mistaken in their finding you can contact their governing bodies, for example, the NICEIC and speek with their technical helpline engineers for an independent opinion.
In more serious cases you would be able to compliant directly to their governing body and the senior area engineer would investigate.
So I would always suggest that that you find your contactor through the competent person's electrical scheme and then check if they are on a review site. That way you should get the professional service that you've paid for. And don't be tempted into getting a cheap price for the inspection and paying inflated prices for the remidial work.
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Appcon
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Sign Up19:12 PM, 19th July 2020, About 4 years ago
Reply to the comment left by terry sullivan at 18/07/2020 - 11:16
As a fully qualified electrical inspector of 16 years, electrical apprentice mentor, and a landlord, I feel that there is a lot of confusion surrounding the coding on DEICR Domestic electrical installation condition reporting, that can be avoided.
If we look at the electrical safety first website Guidance note 4 it gives clear advice and guidance for both Inspectors and clients. This document has been compiled by all the governing bodies associated with electrical safety and compliance.
https://www.electricalsafetyfirst.org.uk/
Generally a correctly fitted and maintained plastic consumer unit is not an issue regarding electrical safety. However, it does pose a greater risk, surrounding fire safety.
Under the afore mention document (Electrical safety first, guidance note 4 best practice guide). It states that a code of C3 (improvement recommended) should be attributed to that observation unless it's showing signs of thermal damage/poor connections and is within a sole route of escape, then a code C2 will apply.
Code C3, Presence of a consumer unit or similar switchgear made from combustible material (e.g. plastic) that is not inside a non- combustible enclosure and which is:
Located under a wooden staircase, or
within a sole route of escape from the premises
(Note: If unsatisfactory connections are found during the inspection, this would warrant a code C2 classification to be recorded)
Of cause, if the improvements are made for example replacing damaged parts then this code will reduce back to a code C3, any remedial work will need to be certificated to satisfy the requirement of the DEICR.
The inspector may notice more issues with the consumer unit, such as Poor IP (ingress protection) rating due to holes in the encloser or unused opening way/cable entries. These would also warrant coding (large holes C2), again these can be rectified.
The law is a bit ambiguous surrounding who can carry out these inspections. In Fact, it says a qualified and competent person. This has opened the door to anyone that says they are competent to conduct inspections. So a lot of companies and sole traders that are advertising cheap DEICR. For a full inspection on a single-bedroom property, it should take between 2.5 to 3.5 hours, unless C1 issues are found such as access to live parts. The inspector should notify the duty holder and then rectify the issue before continuing the inspection.
However, not all registered electricians are trained in inspection and testing, nor are they recognised by their governing bodies to carry them out.
A greater level of knowledge qualifications and experience is needed and additional professional liability insurance.
More annoyingly it is the Landlords responsibility to check the competency of the inspector. if they employ a person that is unqualified or not competent then it's the landlord that will be held liable. So you could find a contractor from a recognised scheme such as NAPIT, NICEIC or ELECSA that is registered but Not competent to carry inspection in the private rented sector.
To counter this problem the Government has extended its Competent persons scheme to include Inspection within the private rented sector.
To be on the scheme the elctrical contactor has been assessed by their governing body to meet the requirements for competency and holds a minimum of £250,000 professtional libilty insurance.
Details for the scheme can be found on https://www.electricalcompetentperson.co.uk/
If you choose one of the contractors from this scheme then you can be satisfied that you have complied regarding the competency of your chosen contractor and that they themselves have been audited yearly
Secondly,
If you disagree or feel that the inspector is mistaken in their finding you can contact their governing bodies, for example, the NICEIC and speek with their technical helpline engineers for an independent opinion.
In more serious cases you would be able to compliant directly to their governing body and the senior area engineer would investigate.
So I would always suggest that that you find your contactor through the competent person's electrical scheme and then check if they are on a review site. That way you should get the professional service that you've paid for. And don't be tempted into getting a cheap price for the inspection and paying inflated prices for the remidial work.
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Dave S
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Sign Up16:50 PM, 13th August 2020, About 4 years ago
I have just had an EICR carried out on one of my apartments which was built around 2002. The electrical contractor has marked it unsatisfactory (C2) because there is no RCD fitted. Whilst I appreciate the benefits of an RCD there was no requirement at the time of installation everything passes but he is saying it doesn't meet current 18th Edition Regulations and needs the consumer unit changing (at a cost of £895 plus the £150 already charged for test) does anyone know if this is a legal requirement to update or is he just trying gain some work from me in my mind this should have been marked satisfactory with a C3 which is an advisory to fit an RCD. I would probably have this done at the next refurbishment but I don't like being scammed into having something I don't have to have at this time. Anybody got any advise ?
david porter
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Sign Up17:14 PM, 13th August 2020, About 4 years ago
I am being asked to upgrade a house to Install gas bonding. It this part of the regulations or is it just something to make the ecectrician rich?
Old Mrs Landlord
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Sign Up23:13 PM, 13th August 2020, About 4 years ago
Reply to the comment left by Mervin SX at 16/07/2020 - 09:13
A plastic fuse box is much more dangerous in an understair cupboard where it can smoulder away unobserved until it sets the staircase alight, trapping anyone who may be asleep upstairs and filling all exit routes with smoke. I too remember that the push to replace metal fuse boxes with the "safer" plastic ones came after at least one incidence of serious electric shock or possibly electrocution from a metal box.
Ararat
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Sign Up23:18 PM, 13th August 2020, About 4 years ago
Gas bonding is a requirement. it should have been reported on your Gas Safety inspection, so appears that there is something not quite right with one of the inspections, either the electrical one or the gas one. I used to do both, as an inspector for gas and electrical installations. If you have the time, i would question both and try to determine who is right. unfortunately not all inspections are thorough, or competent, or conscientious - but sadly that is true in all professions - plumbers, electricians, lawyers, politicians, bus drivers. Try to establish a loyal relationship with an electrician and a gas guy, works both ways.
UKPN
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Sign Up23:31 PM, 13th August 2020, About 4 years ago
The problem is quite simply, is people quoting, eicr, (it's a report) electrical guide books, trade associations Niceic etc. What use are they? This scheme has only been going a month and what a mess. Too many cooks, "electricians" who don't know the difference between a C1 and a C2. I feel sorry for the guy who has a report back telling him "5 years or change of tenancy" . Really? what if they are short term let's, 1 month. This needs to be sorted out, so many flaws.
Appcon
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Sign Up9:11 AM, 14th August 2020, About 4 years ago
Hi Dave S,
As a fully qualified electrical inspector for over 16 years, I feel I can offer you some correct advise.
The need for RCDs is not a simple answer, the inspector needs to use an engineering decision.
The new law refers to the meeting 18th edition, in fact is not the case. If we look at the 18th edition wiring regulations under the heading periodic inspection and testing it is only 1 page with 3 sections ( general, frequency and reporting).
In the first section General it states, that a periodic inspection and test is required to determine, so far as reasonably practicable, whether the installation is in a satisfactory condition for continued service.
It doesn’t say that the installation needs to meet the current edition.
The inspector should refer to IET guidance note 3 inspection and testing this has over 140 pages on inspection and testing.
The IET (institution of engineering and technology) write and publish the wiring regulations, so in fact this is the document the inspector should refer to.
The use of RCD protection is required for almost all circuits within a Domestic property under the 18th edition, however this was not case under previous editions.
As far as DEICR are concerned ( fit for continued use),
RCD are required for (C2).
Socket outlets that can supply portable equipment outside.
Where disconnection times can’t be met via the protective device.
For equipment as specified by the manufacturer (for example an electric shower).
On circuits supplying bathrooms without additional protective bonding.
There are of course other Circumstances where an RCD would be required, however it is an engineering decision.
The need for RCDs for cables buried in the walls less than 50mm and for luminaries would be A C3 improvement recommend.
If you need clarification on whether RCDs are needed and what codes to give I would suggest looking at the electrical safety first website and refer to their best practice guide 4. This is also a good reference, as it’s been produced by all of the governing bodies, I’ve included this link in my previous comments.
Again please don’t use the cheapest company to conduct the condition report, use one from the Governments own website competent person scheme electrical. I have included the link in my previous comments. As all the inspectors are qualified and registered to conduct the reporting in the private rented sector. You them will be able to raise a complaint if you feel that the inspector has made a mistake in their findings.
Dave S
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Sign Up9:34 AM, 14th August 2020, About 4 years ago
Reply to the comment left by Appcon at 14/08/2020 - 09:11
Hi appcom thanks for your response
The apartment is on the 10th floor so will not have anything used outside
I have asked around 5 electrical contractors and most (but not all) are saying the RCD or lack of should be a C3 rather than C2 because it was built in 2002 and there was no need to have one fitted then. If it wasn’t dangerous then why should it be now
I am also waiting a reply from the niceic
Don’t get me wrong I always like to do things properly and certainly don’t just go for the cheapest everytime and this is something I would get done during a major refiirb even if it turns out to be just recommended rather than mandatory
I am just a bit annoyed because the agents sourced the electrician to do the eicr and they have quoted me nearly £900 to replace the consumer unit (a 6 or 8 way from memory) and the agents are effectively holding me to ransom saying my new tennant can’t move in until the work is done and I risk losing my tennant if I dont get the work done
UKPN
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Sign Up9:43 AM, 14th August 2020, About 4 years ago
£900 for a fuse board!!!!! Screwfix sell a 10 way board £67.99 Inc vat as we speak. 4 hours max @ £30 per hour, where's my pocket calculator?