Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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Strictly Necessary |
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Used only to collect performance data, with any identifiable data obfuscated |
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This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
steve p
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Sign Up22:41 PM, 4th May 2021, About 4 years ago
Ok wow a lot of assumptions being made here, ok I would like to clear things up.. For the record im a fully qualified electrician and landlord.
So firstly a bit of background, as a lot of you probably know the electricians bible is BS7671, this book is written by the IET. To go along with this there is more detail given in other publications by the IET (They like to make us buy lots of books), the book in question is guidance notes 3 which goes into more detail than BS7671 and is a detailed interpretation of the wiring regs in more plain english by the people that wrote the regs.
So guidance notes 3 states that for domestic properties that are rented the frequency of testing shall be change of occupancy/every 5yrs.
This is why as an electrician to comply with the regulations we should be recommending that rented properties have an EICR every 5yrs minimum or change of tenancy, some of the checks carried out suggested by Gary is great bit it does not check some really important tests so cannot be relied upon to say the installation is still safe.
This is nothing new, this has been the recommendation for years, its also recommended that everyone test their RCD's by pressing the test button every 6 months, im an electrician and I have to put a sticker on every consumer unit I install that states this however I don't do it in my own home. Every time you get into a car you are supposed to check the car over for tyre wear etc, nobody does that. Its a recommendation, the IET are covering their asses incase a tenant has done something stupid, the electrician needs to then cover themselves as thats what the IET state we should recommend.
As I said this is nothing new and landlords have been ignoring this recommendation for years, the new regulations do not state you require an EICR at the change of tenancy so just use some common sense, you know your property, check for damage, check for changes, if its been say 4yrs then just get an EICR done anyway as its so much easier when the property is empty.
NICEIC or NAPIT are not trying to further their own or members interest, its not electricians trying to scam you. Its just regurgitating what the IET are recommending, as an electrician that is what we have to recommend because thats what the IET say, if you ignore that recommendation then that's fine but please dont go blaming electricians or competent persons schemes or thinking its some swiz to get you to do more EICR's.
I hope that explains why that statement is on most EICR forms and why its really not a big deal, its still a recommendation if its stated on you EICR or not and its still your decision if you act on that recommendation.
Seething Landlord
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Sign Up23:56 PM, 4th May 2021, About 4 years ago
Reply to the comment left by Paul landlord at 04/05/2021 - 22:23
As one of your 'know all know nowts' I confess that I have no particular knowledge or understanding of BS7671 and all my comments are based on the wording of The Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020.
The Regulations say that a landlord must "obtain a report from the person conducting that inspection and test, which gives the results of the inspection and test and the date of the next inspection and test".
"Change of occupancy" is not a date, it is an event. If the legislators had intended to require a new inspection on change of occupancy they could easily have done so, but they did not. They included only the "at intervals of no more than 5 years" wording.
Your experience of dangerous DIY work is an example of a situation created by someone else but which puts the landlord in breach of his duty to "ensure that the electrical safety standards are met during any period when the residential premises are occupied under a specified tenancy".
Fed Up Landlord
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Sign Up0:41 AM, 5th May 2021, About 4 years ago
"Well you all seem to be experts in this I'm impressed!!"
Nobody says they are an expert. It's a landlords forum. But being as you do, the definition of an expert is:
"someone who knows more and more about less and less"
So take your condescending tone and " holier than thou" platitudes" elsewhere. I have been on this forum since it was initiated and have no desire to be insulted and ridiculed by such "experts" as you. It's your
" expert" opinion and mine is mine. And British Standards are not law. Statute is.
steve p
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Sign Up15:34 PM, 5th May 2021, About 4 years ago
Reply to the comment left by Gary Nock at 05/05/2021 - 00:41
Gary, Both Paul and myself who are electricians have given the exact same information. I am not sure who your rant was aimed at but guessing Paul. We all as landlord get annoyed and think its totally unfair that people see us as money grabbing scum of the earth. Yet you made some wild accusations about electricians and the Competent persons schemes that were in the same vain..
Although I think my response was more measured I can understand the frustrations of electricians when landlords think they know better and just want a pass, I have heard of landlords only willing to pay electricians if they give them a satisfactory. Now this is a minority but you demanding or threatening an electrician if they dont take some wording off that is totally inline with the industry body is the sort of behaviour that gets landlords a bad name.
I don't quite understand your rant about experts, I can only assume about Paul but personally I have all the relevant qualifications to be called a fully qualified electrician, unless you have qualifications beyond both mine and Pauls and can come back with a valid argument to your comments I would consider us to have more expertise in the area than you do.
I don't wish to ridicule you and I don't think that was Paul's intention although his language was maybe a bit more combative that necessary. Our "expert" opinion as you call it is based on being qualified and backed up by evidence, I would be happy to listen to your argument if you could back it up with qualified arguments that are backed up by evidence.
You are correct the British Standards are not law, they are a guide, and as an electrician we can deviate from them however if we do then we are taking all the liability if something goes wrong, by following BS7671 as an electrician we can be sure to meet other statutory laws such as electricity at work regulations and cover ourselves that the installation is safe, I am not sure where you are going with this argument as I doubt you would find an electrician in the UK fully qualified and registered with a CPS that will say they don't bother about BS7671 as its not law. Ill tell you the real reason its not law, because if it was then the information would be free, however by making it non-statutory it means every few years when they change the regs just a little bit they can fleece electricians for hundreds of pounds for new set of books.
You are correct this is a landlords forum, I have gained a lot of really good information from people that have expertise often as a first job in matters of tax or law etc and to give back the are that I can give expertise is electrical safety so I try to on this and other forums give information that I would normally charge customers for free. I mean no disrespect but the information you have given is not correct and not helpful so yes we will call you out on it, sorry if that upsets you.
Chris @ Possession Friend
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Sign Up19:36 PM, 5th May 2021, About 4 years ago
Reply to the comment left by Seething Landlord at 04/05/2021 - 23:56
Yes, Seething, and to go back to the MOT analogy, a new owner ( within 12 months might make some 'repair' but the legal period remains 12 months ( similarly it is a vehicle owners liability to ensure the vehicle is road worthy and legally compliant - without referring to change of ownership )
Fed Up Landlord
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Sign Up19:46 PM, 5th May 2021, About 4 years ago
Reply to the comment left by steve p at 05/05/2021 - 15:34
Well Steve as I have said we all have opinions. I am qualified in lots of things and on various forums I don't ridicule and condescend. I assist. And to be honest having been a 118 member and sponsor for many years it's time to hang up my hat. So goodbye to you all I'm gone.
Seething Landlord
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Sign Up11:42 AM, 6th May 2021, About 4 years ago
Reply to the comment left by Paul landlord at 04/05/2021 - 22:23
Could you please explain what is meant by the "routine check which should be carried out annually".
Whatever it means, it is another example of something that is apparently recommended by the industry regulators but not not included in The Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020.
It seems to me that much of the controversy surrounding this whole subject area arises from the assumption by electricians that under the testing regime created by the Regulations the "report" should follow all the recommendations and guidance notes from the trade bodies regarding the interpretation and application of BS7671.
The purpose of the report required by the Regulations is to establish that "the standards for electrical installations in the eighteenth edition of the Wiring Regulations, published by the Institution of Engineering and Technology and the British Standards Institution as BS 7671: 2018" are met. The frequency of testing is not part of "the standards..." and is dealt with specifically in the Regulations, which override any more onerous recommendations that electricians might otherwise work to, such as "on change of occupancy".
Inclusion of the "date of next inspection" is a statutory requirement and the report should not seek to embellish it. If it does it is not surprising that landlords get a bit hot under the collar.
Chris @ Possession Friend
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Sign Up15:57 PM, 6th May 2021, About 4 years ago
Reply to the comment left by Gary Nock at 05/05/2021 - 19:46
Your a fighter Gary ( with loads of experience ) not a quitter.
Mike
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Sign Up18:11 PM, 6th May 2021, About 4 years ago
I am of the opinion that if " it ain't broke then don't fix it " and I will say this categorically the more you mess about with testing wiring, the more you are stressing it and making it even more vulnerable to fail and cause danger, wires being removed from sockets and MCBs and so on causes screws to chew through copper conductors making them vulnerable to snap or reduce their cross section area as many stranded conductors are not properly twisted and not all will be under a clamping force, many conductors particularly the thinner solid conductors ones break often when pulling out, one then has to re-strip and this reduces the length of the cable available, many are forced to pull the shortened wires tight into the socket barely able to accomodate sockets back into the back box, so in my view if you do not touch wiring for 20 years nothing can ever go wrong with it and if a socket or a light fitting or its switch is playing up, send in an electrician to just replace or rectify just that fault, there is no need to put wires under 500V insulation test unless you were having RCD tripping . Quite pointless really. Have you ever seen power companies visiting your homes to test insulation resistance of mains feed coming into your property ever even once, why then is there no regulation to do so when many people have been injured walking on pavements when underground cables have suddenly exploded! But it is a very rare event and it is most likely why these things happen is because they were worked on by cow boy electricians and left joint seals or wires damaged during installation and rain water ingresses in through nicks etc, so the more you mess about with electrics the more danger you are causing, BS standards should only apply at the beginning of new installation and there should be no further requirement to put your electrics through 5 yearly tests, are a major cause of new problems, if once you subject a conductor to a 500V you have effectively weakened it and also when you have subjected cables to maximum load currents during testing, the first time it may not break down, but had been subjected to stress, the 2nd time to even more, and during a real fault the cable can fail. No electricians have to agree to this, the same applies to gas installations, the more you unscrew nuts and bolts the more chance of failure you are creating cross threading, weakening rubber seals, reusing olives, etc etc. stressing pipe joints, causing microscopic cracks in soldered joints during testing installations. I back my argument with my own home wiring conducted 45 years ago, that to date has never failed, only tripped occasionally when the old style filament 100watt bulbs blew up tripping 6A MCBs, also all my ring circuits are protected with 20A breakers not insanely overly rated 32A breakers that is crazy, and very dangerous, as a 32A breaker may require up to 40amps to break off power, wires can get damaged , 20amps is more than adequate as most houses are no longer running Electric fires or fan heaters, all we plug in our sockets is table lamps and phone chargers, BS is not fully wise about the danger of fusing ring mains with 32A breakers it must revise this for safety of occupants, it should be restricted to 20A in my opinion,
steve p
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Sign Up13:37 PM, 7th May 2021, About 4 years ago
Reply to the comment left by Mike at 06/05/2021 - 18:11
I think Mike's comments are fair, I would like to explain some points and how I personally avoid those issues.
1 - Taking connections in and out can damage them.
Yes you are totally correct they can be damaged, so there are a couple of dead tests than can mean you need to do this however however I would point out that if you look at an mcb then the terminals are not like a socket they are like two plates that come together to squash the conductor, by not having the screw action the risk to damage is minimal. Part of the testing regime entails connecting to live to cpc for the continuity of earth test and live to neutral for insulation resistance, this can be done on none RCBO boards (99% are non RCBO) by connecting to the busbar and then turning on the mcb, (its all dead), this creates a path to the live without having to remove it from its terminal. When we check the sockets etc we generally dont need to pull them out apart from maybe one to do end to end testing but the risks are minimal and the possible gain of finding an issue far outweighs the negative. Your concern for stranded conductors is founded however best practice now and if I ever do need to remove stranded conductors is I ferrule them up so its not an issue. If cables get so short you need to remake them in most scenarios inline connectors can be used to extend them.
2. If you do not touch wiring for 20 years nothing can go wrong
This is totally wrong, nails put in walls can damage cables, the effects of creep where the heating and cooling can loosen screws so this is not true.
3. No need to subject wires to 500v
The insulation resistance test of 500v is DC not as and is done at very low current so will not damage the cabling, the only damage that can occur is connected loads if doing the test between live and neutral, to avoid this generally on an EICR the live to neutral (Seen as live to live on the sheet) is a limitation, for the live to cpc we connect live and neutral and test to cpc, this means the voltage potential between live and neutral is 0v so will not damage anything. It is an important test to see if the insulation is breaking down or if there is damage to a cable. But I can assure you it will not damage the cable, remember the testers we use generally have about 8 x 1.5volt AA batteries in them, there is no way they would be able to create enough current to damage the cabling.
3. The more you unscrew the more it can cause issues
This is totally correct which is why we use sampling, generally you start with 10% and in most cases that is all that is needed, only if you see issues would you increase the sampling size, this is done to do exactly as you say avoid damage
4. my own home wiring conducted 45 years ago, that to date has never failed
There is a difference between not failing and being safe, normally everything is fine, it is only in fault conditions that it can become unsafe, often that is what we are looking for and yes its unlikely fault conditions will occur however they do occur and its then that it can become dangerous. Tenanted properties can often be more susceptible because changing tenants have different amount of loads and use the electrical system differently which could be more likely to cause an issue on a working but unsafe under certain circumstances wiring.
4. 32A ring is dangerous
Yes and no, the problem with ring circuits is that a cable can break and everything will still work but its not safe, but we have used rings for long time and its only in overload rather than fault short circuit condition that a ring that is broken is particularly dangerous, rings are not dangerous and have been in place for many years and as long as nobody messes with them and they are tested periodically they are not unsafe. Although houses dont have electric fires etc, they do have so much more loads, kettles, toasters, washing machine, dish washer, computers, TV, sound systems car chargers, hobs, ovens etc etc etc. We are using more power in our homes than we ever have.