Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” |
means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
| “Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
| “personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
| Name of Cookie |
Purpose |
Strictly Necessary |
| JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
| __cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie |
First / Third Party |
Provider |
Purpose |
| __utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
| _fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Grace Hetherington
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Sign Up12:48 PM, 11th May 2017, About 8 years ago
Hi everyone,
It's great to see that my post has got so much interest.
Any landlords who are interested in finding out more about this new BBC One series can contact me for a non obligation chat:
grace.hetherington@boundlessproductions.tv
0207 691 5130
Looking forward to hearing from you all soon,
Grace
Dr Rosalind Beck
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Sign Up13:16 PM, 11th May 2017, About 8 years ago
Reply to the comment left by "Monty Bodkin" at "11/05/2017 - 11:56":
Ah. We're getting a bit closer to what the truth of this series will be. I hope no landlords volunteer but suspect a few stupid, attention -seeking ones will, in the process tarnishing our reputations even more.
Dr Rosalind Beck
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Sign Up13:39 PM, 11th May 2017, About 8 years ago
Reply to the comment left by "Grace Hetherington" at "11/05/2017 - 12:48":
Hi Grace.
What do you think about my alternative idea about a programme based on so-called housing charities being put in the shoes of the housing providers they constantly advocate and campaign against, whilst they help rogue tenants 'win' against decent landlords?
David Simms
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Sign Up13:48 PM, 11th May 2017, About 8 years ago
Would this not be a good opportunity to show people the reality of what we do rather than allow these misconceptions to continue. I agree with Mark the reality is exceptionally dull but why not show this to the world rather than just complain to each other on here 🙂 I would love to have my maintenance issues dealt with by someone else as have a tax rate below 100% (S24) but I’ve made a choice to work harder, deal with more hassle and invest in my future. Many of my tenants own property elsewhere but have moved to London to work and are therefore in a very similar situation to me.
Mike W
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Sign Up14:19 PM, 11th May 2017, About 8 years ago
Thanks to Monty for your post just before midday. It is always interesting to see the presumption behind the program. So I must say I feel sorry for Grace. The preconception is that Landlords do not understand what they are providing and do not understand their tenants lives.
It would interesting to apply that to for example Councillors and managers of social housing perhaps? Maybe even board directors of large private companies ...? Maybe to Government Ministers?
Im afraid that when I started out as a tenant in the early 1970s and remained a tenant (and landlord - my own home was rented out as I had to move with my work frequently) and with my children now living as tenants, I don't qualify. I know both sides of the equation and do not recognise the preconception.
Ingrid Bacsa
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Sign Up19:05 PM, 11th May 2017, About 8 years ago
The BBC would better serve to produce a show where the tenant becomes landlord . He will deal with demands to repair what the tenant has broken, remove mould caused by closed windows, wait for rent after it becomes due, spend a fortune to update to Council jobsworths standards, and hundreds to evict abusive tenants. On top of this, his mortgage needed to provide this home will cost him dearly because of section 24.
Kathy Evans
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Sign Up20:02 PM, 11th May 2017, About 8 years ago
Reply to the comment left by "Monty Bodkin" at "11/05/2017 - 11:56":
I was a tenant for years when I was first married. It was really just the same as being a home owner except that the landlord fixed stuff that was broken so I didn't have to find plumbers, roofers etc like I do now. All my rentals are in a better state of repair and decoration than my own home. I really can't see the point of this programme, but then most reality shows are desperately boring (but cheap to make). I watch TV for entertainment and escapism, not see see more of what goes on in my street already.
Jamie M
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Sign Up22:38 PM, 11th May 2017, About 8 years ago
Reply to the comment left by "Alan Wong" at "11/05/2017 - 11:00":
I don't see how comparing us with bankers or vilifying bankers does landlords any good.
We should focus on educating those in positions of responsibility and the public and tenants as to the value we add to the PRS and to contextualise the hate campaign we have all suffered under and continue too. We need people to see what a good job we do and how essential it is and that we could provide all of the UKs housing needs if we just has support from all government and council led bodies, planning being a major one.
Private Housing Provider
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Sign Up23:25 PM, 11th May 2017, About 8 years ago
Reply to the comment left by "J Moodie" at "11/05/2017 - 22:38":
I'm not comparing us to the bankers. I am suspicious of the content of the programme and it's end agenda which if in line with the growing amount of programmes about landlords, it is to stir up further divides and hate.
If you read all the comments you'll see it is questioning if the BBC wants to showcase gaps between 2 different walks of lives then they can pick any 2 and create differences and divide and easily create some form of resentment to say the least.
I picked bankers as they are at the top of the pyramid if we are to talk about how there is a gap between people and that they have caused the whole world to suffer financially leading up to the 2008 world financial crash to all of us but them as they used our taxed money to bail out their dirty work and fraud and a lot of them still in their position.
As mentioned earlier, if you do proper research, the world is controlled by bankers through government and the government in turn control and influence a lot of the mass media and the relevance is i believe this whole constant attack on landlords and relentless time to stir up issues relating to landlords is a form of distraction from what the bankers have done to keep the nation busy focusing on attacking a group of people in actual fact has done nothing wrong. But again, it is about distracting the mass to disguise the true crimes of the country and world...this debate can go on and on...
Mark Alexander - Founder of Property118
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Sign Up7:46 AM, 12th May 2017, About 8 years ago
I had about a 30 minutes conversation with Grace last night via the telephone. She seems to be a really nice lady but sadly she cannot see our point of view. She genuinely seemed to believe she was winning me over with her perspective but was clearly blinkered to the points I was making. She sent me a long email after our conversation which I have copied below, together with my response.
The email from Grace ...
Hi Mark,
Here is some more info about what we spoke about on the phone, Of course I completely understand your concerns and hopefully I’ve been able to address most of them and reassure you and the rest of the landlord community.
First of all, let me outline the aim of the series and the role of the landlord within the programme, and this should give some reassurance to the overall theme and portrayal we are looking to achieve in the programme.
AIM OF SERIES:
The series will follows landlords as they go ‘back to the floor’ in a social experiment which allows them to review their properties, by living as one of their tenants.
The aim is for this to be a journey that allows landlords to improve their knowledge of the rental market – and their own properties - by experiencing it first-hand. It is also an opportunity for the landlords to explore and reflect on how the rental market is changing in Britain and what challenges come with that – for both landlords and tenants.
LANDLORD’S COMMITMENT:
Filming will take place in May and June. We estimate we would need around 2 days to film a landlord’s ‘backstory’. This would be filming their home and workplace to learn what’s important to them, how they have grown their business and why they think going ‘back to the floor’ would be a helpful experience.
The landlord will move into the home of one of their tenants for up to 5 days, living on their tenant’s budget. Depending on the property, the landlord may wish to bring their family to make the experience as authentic as possible. By doing this, throughout the week they will build up a picture of what their tenants lives are like. Activities that we would like to film would include things like food shopping, living in the home and exploring the local area.
At some point during the week, the landlord will meet the tenant. (We will also spend some time filming with the tenant to hear their experience of the property and of renting in general).
At the end of their experience the landlords will decide whether or not they wish to make improvements to their rental property and any possible changes will be revealed to the tenants at the end of the week.
If you don’t understand anything or would like more information, you can call me on the number below anytime between 9.30am-6.30pm.
Kind regards,
Grace
My reply ...
Dear Grace
I’m really sorry but I just don’t get it.
Why landlords?
Landlords come from all walks of life. Some are wealthy and successful and chose to invest their hard earned savings into property whereas others are people who didn’t sell their home and decided to rent it out. The most common scenario is when boy meets girl, they move out of their first homes and maybe keep one as a rental, then buy or rent a bigger property to raise a family.
If you want to run a TV series about starting over on a tenants budget why not find any successful business person and ask them to go and live in their first home and do their first job for a week and live on that?
The whole background to your concept seems to stem from a position of prejudice and I can now completely understand why landlords reacted on our forums with contempt for your brief.
I can completely see why you are only attracting people who have written books or training courses and have an ulterior agenda for TV publicity.
Yours sincerely
Mark Alexander
Founder of Property118 Action Group “fighting for landlords”
.