Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up9:09 AM, 12th December 2018, About 6 years ago
Hi Gwen,
I am sorry to hear you have a negative equity issue.
If the question is should the Banks have a moral responsibility that is a different answer to if they have a legal responsibility unfortunately.
Can I ask if you have been back to the Bank to negotiate an extension in the mortgage term? They will lose money too forcing a sale so may want to buy time rather than crystallise the loss. Have you also been through the Bank's formal complaints procedure?
Gwen Davies
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Sign Up9:24 AM, 12th December 2018, About 6 years ago
Reply to the comment left by Neil Patterson at 12/12/2018 - 09:09
Yes I’ve continually communicated with the lenders. One gave me a two year extension but when the house was still in negative equity they appointed a receiver.
Another one appointed a receiver less than 3 months after the end of contract. They say they’ve opted out of the section of legislation that requires 3 months!
But my question remains. If they did not perform the contract with care and skill surely that’s a breach of the contract terms?
Ian Narbeth
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Sign Up10:32 AM, 12th December 2018, About 6 years ago
"Surely lending recklessly and being unable to sustain your business, which then has the knock on effect of destroying the value of my investment, is lacking in the performance of care and skill?"
Sorry, Gwen. Reality check. No. You borrowed the money. You have to repay it. The banks are not legally responsible for your negative equity and there is no implied term that they have to keep on lending especially if you are in negative equity. You have zero chance legally of winning this point against them. Nor are the banks going to "reduce the amount owing to an amount that would enable refinancing".
Unless you think the market in your area is going to rise significantly in the short to medium term (and given the present political situation, that may be unlikely) my advice is to try to sell and make up the negative equity from other sources if you can as soon as possible.
Sorry to add to your woes but there are cases where banks put in receivers and hold on to property because the value is below the debt. The borrowers cannot refinance because of >100% LTV but the lenders then put them on to their standard rate of 6 or 7%. All the while house prices may be falling. So the borrowers get hit both ways with rising debt and falling asset values until the banks decide to cash out at the bottom of the market leaving the borrower owing tens of thousands. I am afraid this is all legal. Banks can refuse to allow borrowers to sell unless the whole debt is repaid..
If a borrower has refinanced against rising equity values (perhaps repeatedly) they may sell "at a loss" (compared to the debt) but have a capital gain compared to the original price and therefore a CGT bill as well.
Gwen if you are in serious negative equity across your portfolio you might want to see an insolvency practitioner about an IVA See also https://www.citizensadvice.org.uk/debt-and-money/debt-solutions/individual-voluntary-arrangements/
Seething Landlord
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Sign Up11:11 AM, 12th December 2018, About 6 years ago
Dare I ask what steps you took to build up enough cash to bridge the gap between the value of your properties and the amount that you knew would be required to redeem the mortgages at the end of the term, particularly during the two year extension?
The lenders took a business risk in agreeing to lend on the basis that your repayment plan would be to sell or re-mortgage but by taking an interest only loan you assumed the business risk that you would need to make up any shortfall or face the current situation. That strikes me as a fair balance. Any investment or business carries risk which can result in serious financial loss and nobody forced any of us to become landlords.
All the BTL mortgage conditions that I have seen involve the lender contracting out of the various protections afforded by statute.
To slightly change your question and sorry if this just rubs salt in the wound, surely borrowing recklessly and being unable to sustain your business, which then has the knock on effect of destroying the value of your investment, is lacking in the performance of care and skill?
I am afraid that many of us are going to be faced with similar problems if the market crashes or when S24 has its full impact so we need to take whatever steps we can to protect our businesses before it happens.
Gwen Davies
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Sign Up11:12 AM, 12th December 2018, About 6 years ago
Thank you Ian for your reply. Can you explain what “the lender must perform the contract with care and skill” mean. It is an implied contract term in every contract.
Also the contemplation of both parties at the beginning of the contract still stands at the end of the contract (the Heron) . Why have I lost my profit? Answer the Banking Crisis caused by the banks. Can you explain why this is different to any other contract?
Binks
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Sign Up11:13 AM, 12th December 2018, About 6 years ago
I quite understand it's upsetting and stressful to find yourself in negative equity. However, it was your decision to invest and to borrow to the extent you did. If the housing market ripped up, would you be keen to be sharing your profits with the banks? I suspect not.
As BTL investors we need to accept the risk that the housing market will turn against us, it's not a one way game. I'm afraid your strategy of "refinance or sale" didn't take that risk into account. In short, I agree with Ian and his advice above.
Gwen Davies
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Sign Up11:26 AM, 12th December 2018, About 6 years ago
Reply to the comment left by Binkie at 12/12/2018 - 11:13
Thank you for all your comments but you have all missed the point of the question. Yes I did take a calculated risk and so did the bank. With all their due diligence and high flying statisticians they calculated it was a safe risk. So we contemplated this risk together.
My side of the contract term was to pay the interest every month. There is no contract term that says I must act with care and skill. However if my loss was caused by political upheaval or similar then I’m responsible. But the only implied contract term is on the lender. “Every contract has an implied contract term that the LENDER (not the borrower) must perform the contract with care and skill”. The banking crisis was a blatant contradiction of this implied contract term. Do you not agree?
Neil Patterson
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Sign Up11:39 AM, 12th December 2018, About 6 years ago
Hi Gwen,
You would have to prove beyond doubt that a) the financial crisis was the fault of your bank and
b) prove the exact extent this affected your individual house prices.
Whilst we all have sympathy for landlords in this predicament and very little for the Banks this is just not an argument anyone would be able to win.
Rob Crawford
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Sign Up11:45 AM, 12th December 2018, About 6 years ago
Hi Gwen, have you talked to any other lenders or obtained independent financial advice?
Seething Landlord
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Sign Up11:49 AM, 12th December 2018, About 6 years ago
Reply to the comment left by Gwen Davies at 12/12/2018 - 11:26
The bank performed their side of the contract by lending the money to you and complying with the terms and conditions of the mortgage. They owe you no duty of care beyond that.