Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Michael Barnes
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Sign Up12:20 PM, 29th October 2014, About 10 years ago
My gut feeling is "don't do it".
Sounds like there could be some kind of benefit fraud going on here.
Go talk to them and find out what the situation is and what they are intending.
If you sign a new agreement with the woman, then that is setting up a 6-month AST term.
If the tenancy is within the fixed term at the moment, then it cannot be ended without a formal surrender of tenancy by both tenants.
Andrew Turner
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Sign Up12:25 PM, 29th October 2014, About 10 years ago
Issuing a new AST would indeed result in a new 6 month period of security. It would be a tidier solution than making the amendment by letter (or by deed of variation) but you need to think about that 6 month period of security.
Are the tenants still within the fixed term, or has the fixed term expired?
With regard to the boyfriend issue, you are certainly within your rights to refuse to allow the tenant to share occupation (assuming that the tenancy agreement is a standard form AST). One option is to allow him to occupy as a 'permitted occupier' and to get the tenant and the boyfriend to sign a document confirming this status as a permitted occupier and not as a tenant.
I doubt that the benefits situation would be changed by the boyfriend moving in (as a permitted occupier rather than as a tenant) but you should check this with the local authority and they will be able to clarify the position.
Good luck.
Andrew
Hughes Paddison Solicitors
http://www.hughes-paddison.co.uk/
r01
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Sign Up14:42 PM, 29th October 2014, About 10 years ago
Firstly, about husband having his name removed.
Do the family currently live entirely on benefits? If not, you may well be facilitating them to acquire benefits by deceit. I would certainly be asking why and what they wish to achieve by this as removing his name removes a jointly liable party from your agreement exposing you to greater risk automatically. If you involve yourself in any fraud then you deserve to get caught and punished along with them, after all I and all other tax payers are subsidising these people when they live off the state.
Secondly, the single mum moving boyfriend in.
What do you know about this boyfriend? How long has she known him? Could he actually be the very same man that she had her domestic violence with??????? If not, is he also a wife beater? Sadly, hundreds of children suffer and even die each year as a result of stupid people taking back a partner who promises not to do it again (for the umpteenth time) and the "victim" parent seems to repeat the same mistake over and over again by choosing similar people. The clues here are:-
1 Single mother - obviously no husband
2 On benefits - obviously the father is not supporting his children
3 Boyfriend moving in - not husband
4 You're thinking it could affect direct payment of rent - obviously you don't expect boyfriend to be paying it?
Of course it will affect her benefit status, unless the boyfriend is an irresponsible Oik on benefits himself as if he is working he will be required to support his "partner" - single mum or not. If he is unemployed, what do you think they will be doing all day long? After the brief "moving in, loved-up" phase they will probably begin to get on each other's nerves and start arguing, smoking pot and doing all the other irresponsible things people who make a lifestyle choice of living permanently on benefits do.
I would talk to the tenant and remind her of what happened in the past and ask her if she really wanted to relinquish her security of accommodation as to allow a new man to move in would require both names on the agreement and then if he turned nasty like her last one she would be left high and dry with her child (ren). Then I would only even contemplate taking him on after a full referencing process to ensure he can and will pay the rent as when the local authority find out about him moving in they quite rightly will stop her housing benefit if he works and earns sufficient to keep them both. I would actually ring the benefits office in advance to see exactly what would happen once knowing more about the tenant's boyfriend living with her. I would also tell the tenant that is what I would do if he moved in without your permission, which would clearly affect her benefit position - and so it should!!!
If you don't take the right precautions you risk having your property trashed and I won't have any sympathy for you if you post later on bleating on about how unfair it all is.
Be responsible, because it sounds to me that your tenants are not being.
Andy Brett
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Sign Up16:23 PM, 29th October 2014, About 10 years ago
Reply to the comment left by "Michael Barnes" at "29/10/2014 - 12:20":
Thanks Mike for your comments. Our understanding is as said in the post, (that the husband will move in with his sick mother in another area). They are on benefits and, while it could be a ruse to claim benefits in two areas, we knew that the mother was ill when they took up the tenancy 5 months ago. We were wary of altering the existing TA but thought we would be OK with a letter outlining the change of circumstance (and copying that to the local DSS). From other comments it seems even this could be dangerous so we may leave it for another month and set up a new ASTA depending on the circumstances at the time.
Andy Brett
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Sign Up17:00 PM, 29th October 2014, About 10 years ago
Reply to the comment left by "Andrew Turner" at "29/10/2014 - 12:25":
Thanks Andrew for your comments. Yes the first tenants are 5 months into a 6 month ASTA and we were nervous of changing that. We're still thinking that a letter acknowledging the change in circumstances may be OK but would also copy that to the DSS as they are on full benefits. Might be better still to wait another month and renew the ASTA then according to the prevailing situation.
Re the boyfriend issue on the second house, I like the sound of the 'permitted occupier' rather than adding him as a tenant. We haven't yet vetted this person. Because of the tenant's previous domestic violence issue we are in close contact with the council/DSS regarding this tenant. They were actively involved with re-homing her as our tenant and pay us directly, so we would only make any changes with their understanding and approval. She is only 3 months into the ASTA.
Andy Brett
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Sign Up17:37 PM, 29th October 2014, About 10 years ago
Reply to the comment left by "r01 " at "29/10/2014 - 14:42":
Thanks r01 for your comments. After 7 years as landlords letting to a mixture of working and benefits families we have, until this year, been very happy to provide good quality homes to people that appreciate them, look after them, and more importantly ensure the rent is paid. A lot was done by trust and gut feeling about people but regrettably this year we have had a few issues that are making us more cynical about the intentions of people on benefits, hence the request for advice.
Re the husband moving out, as said in the post, our understanding is that he will move in with his sick mother in another area. They are on benefits and, while it could be a ruse to claim benefits in two areas, we knew that the mother was ill when they took up the tenancy 5 months ago. If we make any changes we would inform the local DSS. You never know, it may be genuine!
We were wary of altering the existing TA but thought we would be OK with a letter outlining the change of circumstance (and copying that to the local DSS). From other comments it seems even this could be dangerous so we may leave it for another month and set up a new ASTA depending on the circumstances at the time.
Re the boyfriend in the second house, you are right to question the circumstances, which we are also doing, and also why we are seeking advice. Yes she is a single mum, on full benefits, and only 3 months into a 6-month ASTA so alarm bells are ringing. Because of her previous domestic violence issue we are in close contact with the council/DSS regarding this tenant. They were actively involved with re-homing her as our tenant and pay us directly, so we would only make any changes with their understanding and approval.
Another poster has suggested making him a 'permitted occupier' rather than adding him as a tenant. This could be a possibility but if he is permitted to occupy for a lengthy period could he then assume some tenancy rights? We haven't yet vetted this person but will obviously be very careful and keep the DSS informed.
Romain Garcin
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Sign Up18:19 PM, 29th October 2014, About 10 years ago
You cannot really amend the current tenancy.
To "remove" the husband, either the tenancy must be assigned to a new tenant (wife) or a new tenancy must be created with the wife only.
Creating a new tenancy with the wife only will not necessarily create a new 6 months fixed term: That would depend on the terms of the tenancy.
However, it would prevent you from evicting via s.21 for 6 months, indeed.
In any case, it is unclear what would be your interest in doing that: They are both jointly liable as tenant, it seems best to keep it that way, as already pointed out by r01.
r01
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Sign Up20:22 PM, 30th October 2014, About 10 years ago
I understand your motivations, you are probably really decent people trying to be helpful & "understanding". To my mind you are right to be cynical because whilst there are some decent benefit tenants, there are also a very large number that are not, as we can all see from many posts and articles.
Husband moving in with Mother... If I were to consider doing as they wish, I'd make sure they put their request in writing, clearly stating why in case there is any form of fraud going on. If there obviously is, make it clear you will not be part of it and refuse. If there appears not to be but you subsequently find something out, you can at least prove you were acting on a specific, reasonable instruction and were not knowingly taking part in any wrong-doing.
Single Mum...... For me, the sound of Big Ben would be ringing. A single Mum who has only just escaped a terribly violent man, then in the blink of an eye (OK, 3 months later), wants to move another man in lock, stock and smoking barrel ?? I consider doing so as quickly as this to be the height of irresponsibility and wouldn't be at all surprised if you find there is a lot more to this than you currently understand.
I'm sorry, but I have little patience with these people and feel terribly sad for the children who end up being dragged up and used as pawns, they certainly don't thrive with a production line of non-fathers (particularly abusive ones), drifting in and out of their lives.