Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
DC
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Sign Up13:10 PM, 11th October 2016, About 8 years ago
Whilst I agree in principle with this idea I also share concerns that this may be looked upon by many as just another negative landlord ploy to extort more money out of innocent tenants, which may backfire on us with future rent capping.
The fact is though, like many others, in response to the imminent tax changes I started raising my rents last year and have just notified my tenants of this year's increase so many of us wouldn't be in a position to implement rises again to coincide with the suggested date next April.
money manager
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Sign Up13:41 PM, 11th October 2016, About 8 years ago
Reply to the comment left by "Robert Mellors" at "11/10/2016 - 12:07":
The relevance is that the FSA fought fir the unbundling of charges so that not only ciuld the end consumer see wgat tgey were paying for but could avoid those charges by selecting the service provuder or specificcharges for the services they required. The banning of agent's fees, as extant in Scotland abd promoted by CaseHub, does not mean that agents work for free but that higher charges are passed to landlords which may or may not pass them on. Why should the tenant end user not see with clarity what they are paying for when the financial services consumer now does?
Dave Driver
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Sign Up14:02 PM, 11th October 2016, About 8 years ago
I won't be waiting until April.
Rents in my area have already gone up, presumably because of S24 in many cases, and most of my rents are now a fair way below market value. I have been waiting for the results of the JR hearing, but now that has gone against us I won't be waiting any longer. Some of my tenants are about to get the first rent rise they have ever had.
AnthonyJames
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Sign Up14:02 PM, 11th October 2016, About 8 years ago
I too do not think it is a good idea for a small subset of landlords to announce they are increasing their rents because they are being hit by the new tax: it looks like sour grapes and is poor marketing.
Also the majority of landlords, who own their properties outright or hold them within a corporate structure, are not affected by the the reduction in tax relief for mortgage interest, so they are only going to benefit if mortgaged landlords start pushing hard for rent increases, either because their properties become more affordable or by increasing their own rents (assuming the increased rents can actually stick).
Given the number of variables for each landlord's individual position, I would say the best response for most of us with mortgages will be to tighten our belts and increase our rental income, though without pricing ourselves out of the market. We could, for example, conduct regular rent reviews during a tenancy, not just set the rent at the start and keep it in the same for potentially many years. Or we could switch to a cheaper letting agent or a self-managed approach.
Or there may be numerous options in terms of income distribution, for example by having a proportion or all of the rent paid to a third party who is in a lower tax bracket. If a higher-rate taxpayer has a number of individually-owned rental properties but also has a spouse or retired parents or grandparents who are 20% taxpayers, it makes perfect sense for the rent to be paid to them instead, after deducting mortgage interest costs in full; the money would then find its way back to the higher-rate taxpayer in the form of regular gifts made between relatives.
In other words, just pushing up rents in a fit of pique is not a sensible strategy, especially if you then lose perfectly good tenants or make your houses unaffordable. Cutting costs is an equally effective way of protecting your bottom line, and there are plenty of tax planning options available.
money manager
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Sign Up14:15 PM, 11th October 2016, About 8 years ago
Reply to the comment left by "Tony Atkins" at "11/10/2016 - 14:02":
Quite, we are likely to a) form a partnership to split rental income on a variable percentage basis and b) charge the partnership property and tenant management costs into an incorporated entity. As that resultant income is now longer "from a lettings business" it will be pensionable etc; plenty of ways to skin the cat.
AnthonyJames
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Sign Up14:26 PM, 11th October 2016, About 8 years ago
Reply to the comment left by "money manager" at "11/10/2016 - 14:15":
Money Manager, From what I've read on other posts and on AccountingWeb, you may be on a sticky wicket if your incorporated entity's only client is yourselves. You may need to be able to demonstrate to HMRC that the company is more than just a mechanism for shuffling money around and is a genuine lettings business with real trading activity. Have you discussed this with a professional like an accountant, and if so, what was the outcome?
Dr Monty Drawbridge
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Sign Up19:19 PM, 11th October 2016, About 8 years ago
Reply to the comment left by "Tony Atkins" at "11/10/2016 - 14:02":
That's right (more regular rent reviews). I introduced fixed rent increases (greater of X% or CPI) into all my contracts since September last year. To be honest, no one has batted an eyelid because the increases are modest compared to what tenants have been encouraged to believe landlords will try to raise rents by. And because I only very rarely raised rents in the course of a tenancy, it is all additional income (although not enough to offest the cost of the new rules when they bite - hence starting early).
H B
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Sign Up20:52 PM, 11th October 2016, About 8 years ago
Reply to the comment left by "Robert Mellors" at "11/10/2016 - 09:37":
"Hi Paul
It is HB that thought it may be illegal, my comment was that it is not illegal. To my mind it is completely legal AND FAIR to increase rents by the amount of tenant tax that landlords will have to pay to the government. The problem is that this amount is different for everyone. Yes, it all comes in on the same day, so it is reasonable to all increase the rents on the same day, but the problem is how much to increase the rent by (without being accused of profiteering from the tenant tax)."
Hi Robert,
I agree that rents will be heading up, but what I think would be illegal would be any co-ordinated campaign to increase rents on a particular days. If we return to official guidance on the matter:
"Price fixing
You must not discuss the prices you’re going to charge your customers with your competitors.
You’ll be breaking the law if you agree with another business:
to charge the same prices to your customers
to offer discounts or increase your prices at the same time
to charge the same fees to intermediaries, eg retailers selling your products
You can be fined or sent to prison for up to 5 years if you’re found guilty of being involved in cartel activity.
Company directors can be disqualified from being a director for up to 15 years."
https://www.gov.uk/cartels-price-fixing/overview
The key words above are to "increase your prices at the same time". A campaign organised through a popular landlord website with a hashtag about raising rents on a particular day, would on balance, fall into this category IMO. You may argue that it is about passing on a tax like VAT, but it is not in a purely technical sense. OK, I do not think that many (or even any) would be prosecuted. If any, it would only be the ring-leaders, but I would not want to knowingly commit an offence that would attract at maximum a 5-year prison sentence. So for that reason, "I'm out".
But I will be happy to raise rents as appropriate, taking into account my costs. I will put the rents up, but not on a day organised by others.
Eden Lan
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Sign Up21:36 PM, 11th October 2016, About 8 years ago
Hi
I do not think this is a good idea as it is Landlords are hated and when we all put up the rent on the same day it is just going to annoy people/tenants more. Another debate will start "how to help tenants?" Answer would be rent will be capped/rent control. Let's not invite trouble for ourselves.
Really Reluctant Landlord
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Sign Up21:53 PM, 11th October 2016, About 8 years ago
I'm completely perplexed by this whole thing! We have been renting properties for over 40 years and every year the tenant has an increase to their rent. About 3%, although in the past couple of years this has gone up to about 4%. I can't imagine how a tenant would react, never mind cope, with an increase after several years at a rate related back to the year they moved in! (That is to say, making up for all the years they did not get an increase and to now pull them in to line in one fell swoop!). The property wouldn't seem like it was value for money anymore if they suddenly had to pay all that extra money for what is basically the same thing but older and probably more shabby (!) than when they moved in.
Perhaps a simple change to a new lease that states an increase will become due each year, would solve everyone's problems regarding this.