Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
SM
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Sign Up20:51 PM, 2nd May 2019, About 6 years ago
With 15 year’s experience as a Landlord I have homed a number of benefit tenants. Unfortunately my experience has taught me that the benefit segment is high risk. In the past the level of risk associated with the sector has only been acceptable due to the existence of Section 21. As soon as Section 21 is removed I will raise the minimum wage we expect tenants to earn as well as look for those in more secure employment. I’ll let the Government and Shelter look after these poor unfortunate people in future.
Bugatti
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Sign Up21:07 PM, 2nd May 2019, About 6 years ago
Clearly because of the section 21 situation i will be selling my entire portfolio which is roughly 150 houses. I have had enough, in the mean time i will only be letting the houses to working professionals, No housing benefits, dss etc, Had enough
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Sign Up21:08 PM, 2nd May 2019, About 6 years ago
Its great isn’t it, a big organisation like Shelter won’t take the risk of housing people on benefit and won’t even offer to stand as a guarantors. Even the Government won’t build council houses for these desperate people. The Government tells us that Large Institutions will build homes to boost the Buy To Let Sector. But they are not interested in the Benefit Sector of the market, its unattractive and risky.
This is all a real shame as the removal of Section 21 will make renting to those on benefits even more risky. In fact so risky I’ve decided to sell any properties I can’t rent to other less risky sectors of the rental market.
In my case its not Section 21 that is causing homelessness, it’s the Government not providing housing for people, its Shelter not offering guarantees to Landlords to house people on benefit. When will these people take responsibility for their own actions?
Steve Masters
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Sign Up21:46 PM, 2nd May 2019, About 6 years ago
I am 60 this year, I and my family have worked hard, gone without and saved all our lives to buy HMO houses and flats in London. I provide housing for 35 people. The large proportion of my rental income goes on bills, maintaining and improving the properties and this in turn provides business for local tradesmen and women. What little is left I rely on as my sole source of income. If my business folds I will be without income. If a tenant doesn't pay his rent it comes out of my pocket, the bills still have to be paid. I cannot afford tenants who are not going to pay. My costs are increasing. The ever increasing rules and regulations are taking up more and more of my time. I no longer have the time to do anything but the simplest of DIY tasks myself. Over the years I have become more and more selective on who I trust with the keys to my property to to become my tenants. With the introduction of the Tenants Fees Bill and the lickley abolition of Section 21 I have less and less power to persuade my tenants behave themselves if they chose not to.
So, I am tightening up my selection process ever further, I have started taking deposits again, I will ask for house owning guarantors, I have started collecting rent by Direct Debit and my rents are increasing. All of these things mean only the well off can afford to rent from me now. I can no longer be kind to hard up prospective tenants, I can't afford it. It's not my job, I'm not a charity. (Shelter is!) I don't know who will house them.
I have said it before, the answer to the housing crisis is "BUILD MORE HOUSES".
Don't bash landlords, we provide much needed accomodation for those unable, unwilling or not ready to become property owners themselves. I am only aware of a few of my tenants who are saving to be buy, the majority of my tenants choose and enjoy living under the roof that I provide for them.
And I don't just provide a roof, but I fix any problems with those roofs too, I provide constant heating and hot water, cooking and bathing facilities, drainage, rubbish disposal, maintained gardens, council tax, water rates, free unlimited internet and WiFi, carpets and curtains, properly maintained fire alarm systems, gas safety, electric circuit and appliance checks, legionella risk assessments, HMO licences, beds with quality mattresses, furniture, interior and exterior decoration, I mediate between housemate disputes, I fix toilets, replace shower hoses, fix door bells, clean communal areas, replace cookers, fridges and freezers, I fit top quality Miele washing machines (boy are they heavy). I joke that I draw the line at replacing light bulbs but it's surprising how many I do! It's 9:30 pm and I haven't finished working yet.
God, I wish I was one of my tenants with a landlord like me. They don't know how lucky they are.
If Section 8 isn't fixed or they bring in any more nonsense regulations, that's what will happen, I will sell up, put 35 people out of their home and go and live a nice easy life under someone else's roof.
Cathie
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Sign Up21:57 PM, 2nd May 2019, About 6 years ago
A couple of years back I took on a family with lots of CCJs but with 6 months deposit. They would not have had a home with 5 weeks deposit, from me or anyone else. I have 2 benefit tenants out of 5. I’m now, with S24 over the 40% tax bracket but after mortgage costs, with very little profit - well under! Should I give up my day job? I spend hours each week keeping up with legislation and respond quickly to all my tenants’ needs. I have had my fair share of rouge tenants and those whose lives unfortunately went tits up but felt they had a right to a home for free. I had hoped these properties would be my pension and eventually house my children but enough is enough - if S21 goes, I lose control of my incredibly expensive, time consuming, much loved assets - so all the tenants will be served with the last few S21s and I may well rely on the govt for my merge pension. Sad days.
Gromit
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Sign Up21:59 PM, 2nd May 2019, About 6 years ago
Shelter campaigns to abolish Sec.21. so as I will not be housing benefit tenants any more as they are just risky, I'm sure will step up to the plate and use some of their £60m pa income to home these benefit tenants -won't they?
AJ
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Sign Up7:10 AM, 3rd May 2019, About 6 years ago
There is social housing and there is the PRS two entirely different beasts, there is clearly not enough social housing so organisations are successfully campaigning to make the PRS, social housing. The problem is the PRS is owned by individuals normally as an investment and when the investment is no longer viable they will move the money elsewhere, leaving people homeless. it is not the duty of the PRS to provide social housing, it is the duty of the councils and government.
How many businesses will suffer if staff can rent a place near enough to them, a lot of people take one or two year contracts, rent out their own home and rent somewhere closer to their employer.
It really is a case of Ready, Fire, AIM by the government.
Bristol Landlord
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Sign Up7:38 AM, 3rd May 2019, About 6 years ago
I house 26 people in 7 properties and now that S21 looks likely to be scrapped I will never take on a tenant on benefits, only those with good jobs will I house. I simply can’t afford a non paying tenant whom I can’t reasonably remove if they stop paying the rent, it will financially ruin me. Due to this reason I have also decided not to take on any families as I feel they are a higher risk than a group of single people. I’m also going to be increasing my rents as quickly as possible due to the impending tenant fees ban which has forced my managing agent to increase his fees. This relentless war on private landlords by the Government is ruinous to the interests of both landlords and tenants.
I can’t really decide if the UK government is either completely incompetent or driven by some ulterior motive to destroy the Private Rental Sector, which is it PM May?
MoodyMolls
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Sign Up7:49 AM, 3rd May 2019, About 6 years ago
Well done on the Sefton outcome.
Just the discussions of Banning Section21 will result in hundreds of S21 being issued and blockup the courts not to mention the homeless bill increases.
The government should collect the data as to why S21 are being issued. Speak with the court bailiffs to how many houses they repossess that are trashed. Speak with the councils to how much they are paying out in bond money because the houses are coming back in disrepair.
Many landlords will be running for the door. landlords will not take any tenants that are high risk. This will be all tenants on benefits low income and credit ratings not clean.
Saying No DSS in adverts will do nothing , they are high risk and cant afford the rent.
The onslaught of the PRS is disgusting . I suggest the government offers to buy out any BTL landlords who wish to sell at Market rent with reduced CGT and house the homeless .
The consultation will be a farce like Section24 was. The government are weak and untrustworthy.
How is it right that the government can bankrupt landlords by tax rates higher than earnings , then make it impossible to sell.
The court system favours the tenants , tenants should be made to pay for all arrears and damage. This could be done by getting the employment details from HMRC and deducting at source and repaying the landlord.
Well done government you have destroyed the PRS .
NW Landlord
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Sign Up8:26 AM, 3rd May 2019, About 6 years ago
I have 75 units and am selling a huge proportion over the next few years I have just evicted a family who have had to go and live with there parents due to the council not being able to re house th all down to government and local councils bleeding me dry it’s just not worth it. I was happy to let to DSS tenants and even considered UC. The scrapping of s21 is the final nail in coffin and will not be considering them. What’s happened to our industry is a disgrace and has really put me off what was was once a fulfilling occupation.