Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mick Roberts
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Sign Up12:59 PM, 29th November 2018, About 6 years ago
I've had a few of these interviews as has Mark.
And they are MUCH BETTER talkers than us, & they get used to changing tac quick & firing in quick answer which they know u gonna' struggle with & when u look back later, had u had more time, u would have answered better.
U look back & u think She put me on the spot there, it's like they need an answer in 1.5 seconds & u best be quick.
U can see why some celebs only do interviews if they have the questions beforehand.
I had Licensing Radio interview & she was itching to get out my mouth I'm evicting & I'm putting rents up. I did mistakenly succumb & said something along the lines rents are going up by maybe £10pw, which one tenant did slate me for, but I've only put 'em up the majority £3pw, & if had time to prepare, would have gave a better answer.
We ain't Radio people, we Landlords. They the expert at getting us to drop ourselves in it inadvertently (Is that a word ha ha).
Michael Barnes
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Sign Up13:04 PM, 29th November 2018, About 6 years ago
Reply to the comment left by Freda Blogs at 29/11/2018 - 11:00
It's a learning experience.
Without constructive criticism one cannot improve.
I'm sure Larry will do better next time.
Seething Landlord
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Sign Up13:22 PM, 29th November 2018, About 6 years ago
Reply to the comment left by Larry Sweeney at 29/11/2018 - 12:12
Larry of course you were cut short when it appeared that you were about to launch into defamatory accusations against an identifiable individual. Why did you waste the first 45 seconds of the interview refusing to answer the question about how many members you represent and then go on to quote statistics proving that none of the landlord associations can claim to represent anything more than a tiny proportion of landlords?
When you were given the opportunity to detail your complaints against shelter you chose to highlight their campaign against a few letting agents which is of little or no interest to the vast majority of the audience instead of explaining the detrimental effect on tenants of Shelter's support for punitive tax measures, increasing regulation and their campaign to abolish section 21.
The interviewer had already made the point that Shelter do not claim to provide housing but are there to provide advice and help to those experiencing actual or threatened homelessness and it is clear to me if not to others that the campaign to try and persuade Shelter to provide guarantees is doomed to failure and a complete waste of time and effort, which is perhaps why your attempt to raise this was given short shrift.
I was slightly surprised that the interviewer did not press you further on your motivation after you stated that you effectively have no interest in the domestic rental market as you are essentially a commercial landlord and therefore unaffected by Shelter's activities.
I do not share the view that the interviewer showed any bias and thought that you were given a great opportunity to highlight the important issues but fell into the trap of trying to explain esoteric issues of limited interest to the general public, instead of focusing on matters to which the average listener could relate.
Larry Sweeney
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Sign Up13:45 PM, 29th November 2018, About 6 years ago
Seething Landlord. Get out of the way. You did not join us and have always been critical. We are doing very well thank you and most importantly our members were extremely pleased. We have fought harder to change the narrative in the last few weeks than any of the other organisations have ever done. You should do your seething with our enemies ,rather than dripping negativity here.
Mark Alexander - Founder of Property118
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Sign Up13:48 PM, 29th November 2018, About 6 years ago
Reply to the comment left by Seething Landlord at 29/11/2018 - 13:22
Harsh but fair critique.
Having been in a similar position I know exactly how difficult it is, and that's after having taken a BBC media training course.
I'm sure Larry will look back on this as a learning experience and I commend him for getting himself onto the pitch. It is all too easy to criticise from the sidelines and after the event.
The best way to get better at playing the game is to get onto the pitch and play. That's exactly what Larry has done and I am sure he will get better at dealing with tough tackles the more he plays the game.
Incidentally, I think this might be the story that Larry wanted to raise about Shelter and Grenfell https://www.theguardian.com/uk-news/2017/jun/23/two-shelter-board-members-derek-myers-tony-rice-quit-after-grenfell-tower-fire
I do agree with you on the point that Shelters support of S21 and it's devastating impact of homelessness would have been a better lead punch to throw though.
For example; street homelessness has doubled in the last 12 months and will continue to do so as private landlords are increasing forced to sell their rental properties to those who CAN afford to buy, and this is one of the reasons why street homelessness is on the rise. Shelter don't actually invest a penny of their £60 million a year of budgets into providing shelter for these people, instead they continually vilify actual providers of housing and drive the honest ones out of the market with their support for making finance costs a non-deductible business cost for individual landlords.
Seething Landlord
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Sign Up17:09 PM, 29th November 2018, About 6 years ago
Reply to the comment left by Larry Sweeney at 29/11/2018 - 13:45
Larry I would just comment on your reply that the most important thing is not to please your members but to influence the wider audience in your favour. I am fully aware from your previous responses that you do not appreciate criticism in any form and that instead of taking on board what is said you immediately launch into a counter attack.
My advice if you are prepared to listen to it rather than telling me to take a hike is that in any interview you should expect to be challenged by a well informed interviewer who will be aware of the views of your opponents and will seek to expose any weaknesses in your position. You need to prepare for this by sitting down with somebody who is prepared to act as devil's advocate and ask all the awkward questions that you do not want to answer so that you are ready with a convincing reply. Another trick which you will see politicians using constantly is to have a clear idea in your mind of the points that you wish to make and then make them regardless of what questions you are asked, but do it in a way that will not antagonise the interviewer to such an extent that the interview is terminated prematurely. Finally be aware that no broadcaster will tolerate an attempt to accuse an individual of improper behaviour, but hopefully you have already learnt that lesson.
Seething Landlord
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Sign Up17:33 PM, 29th November 2018, About 6 years ago
Reply to the comment left by Mark Alexander at 29/11/2018 - 13:48I am happy with the "harsh but fair" description and do not believe that we do anybody any favours by withholding constructive criticism.
If it was the guardian article that Larry intended to refer to I am not sure what point he thought that was going to make. Shelter come through as a responsible organisation where there was internal disquiet about the possible role of two of their unpaid board members who resigned to avoid any potential criticism of the charity. It is also made clear that the role of Shelter is to provide advice and assistance and we might as well bang our collective heads against a brick wall rather than expecting them to start acting as guarantors or provide housing. It is self-evident that in the current climate there are situations in which tenants need expert legal advice and from what I see Shelter are very successful in meeting that need, regardless of what we might think of their tactics and campaigns. That is why they will continue to receive support from government and some of the leading retailers.
Luke P
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Sign Up18:41 PM, 29th November 2018, About 6 years ago
Reply to the comment left by Seething Landlord at 29/11/2018 - 17:33That is not at all why they will keep receiving the funding. Businesses align themselves with a Shelter (particularly at Xmas) because they believe they provide some for of shelter. Most don’t dig deep enough and assume that even though others might take issue with them ‘surely’ somewhere along the line they provide some form of practical assistance to those on the streets.
If their supporters fully understand all they do is provide advice, and even then only really to those at *threat* of homelessness (there’s not much they do with those already out on the streets), and still want to contribute to them, that’s fine but I firmly believe most do not have a clue.
Seething Landlord
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Sign Up19:02 PM, 29th November 2018, About 6 years ago
Reply to the comment left by Luke P at 29/11/2018 - 18:41
Extract from M&S website: "Shelter's free national helpline is open all year round to offer expert advice, support and legal aid to anyone struggling with issues related to housing and homelessness, no matter what their situation. It is manned by experts who will listen to and support people, and can help them take action or negotiate on their behalf. Just one call to Shelter can be the difference between somebody losing their home and keeping it."
B&Q: "We’re celebrating one year since the launch of our partnership with Shelter. Since then, our colleagues have raised hundreds and thousands of pounds to fund Shelter’s team of specialist DIY advisers and help thousands more in housing need, by supporting the charity’s other frontline services and advice.
The DIY advisers provide practical help to those settling into a new home following a period of homelessness, as well as supporting others to stay in their current home by making essential home improvements."
It's clear that these major donors know exactly what they are supporting, as does Government. Interesting that B&Q are funding practical help as well as the advisory function.
Luke P
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Sign Up19:25 PM, 29th November 2018, About 6 years ago
Reply to the comment left by Seething Landlord at 29/11/2018 - 19:02
B&Q receive funding from Shelter to provide these workshops (it helps push their brand too) and no doubt as an exchange, puts their collection boxes in their stores. I think it was £1.7m B&Q have had and provided ‘how to paint a wall’ help to…wait for it…500 people in need. Over THREE GRAND per person??
Shelter’s statement shows it’s about *keeping* a house someone already has rather than finding an actual homeless person new accommodation.
These businesses can only donate with individuals charity or profits on sales. These are certainly the people not aware of this.