Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Stephen Thompson
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Sign Up10:41 AM, 4th January 2024, About 11 months ago
Hi,
As part of the purchase process you will need to purchase an LPE1 document which (among other things) will allow you sight of the last 3 years service charge accounts (pay particular attention to the reserves) and any anticipated section 20 works.
This will give you some idea of the financial health (or not) of the building.
Darren Peters
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Sign Up11:00 AM, 4th January 2024, About 11 months ago
Leasehold isn't terrible per-se but there are factors to be aware of:
1) When does the Lease expire?
It might be in 900+ years in which case there is no problem. If it is 50 years from now it's a big problem because.
a) You won't be able to get a mortgage
b) It will be expensive to renew
c) It will be almost impossible to sell on the open market.
If it's 100+ years from today (not from 1976 or some date in the past) it's okay. In fact above 81 years it's okay but you need to factor in getting the Lease extended. You have a right to a 90 year extension for a price. That extension will also remove the ground rent clause.
If you are looking to buy something with 80+ years consider asking the seller to put in the formal request for a Lease extension (called a section 42 notice) so that you don't have to wait 2 years before putting in notice.
https://www.lease-advice.org/
Has a lease extension cost estimator plus useful information
2) What are the terms of the ground rent?
If the ground rent is, "A peppercorn", you can take that to mean no ground rent, move on to the next question. If not, work out what it will cost over a long period. It might be something like £500 now doubling every 20 years which is done to account for inflation. Or it might be NASTY and say £500 today doubling every year which will soon become problematic and make the property difficult to sell in the future.
3) Improvement works and maintenance works.
The first and most obvious thing to look at is what is in the communal parts that might cost money.
For example if there is a lift, a swimming pool, a concierge, a roof terrace, a gym, expensive carpets... then that is going to cost a lot to maintain per year and each Leaseholder will have to pay a proportion. The Lease document should make clear the proportion but generally the bigger the property the greater the % of the cost will be due.
If it's a flat in a block of 6 with concrete stairs and nothing much communal to maintain then it will be down to the usual roof, cleaning the common areas, common lighting and fire alarm so not so onerous.
When purchasing your solicitor would ask the seller or Freeholder for the last 3 years' service charge costs. This will give you an idea of what these costs will be for you.
There shouldn't really be any 'improvements' save for upgrading things to latest standards Eg replacing single glazing with double glazing, better fire safety in common areas that sort of thing.
Ask your solicitor to check whether the Freeholder could do improvements to your detriment. For example if there is a block of 4 or 6 flats would the Freeholder be able to add another floor to the block because the roof space is held by the Freeholder?
How is the block managed?
Some blocks are self-managed by the Leaseholders themselves. In which case they will be less likely to be frivolous with money and there will be no management fee.
Others will have a management company in place which might be good or awful. Awful ones try to charge you £50 every time you send them a letter. Good ones mean the block will look nicely maintained.
Is there a sinking fund?
This is a fund paid into periodically in anticipation of big bills like a new roof. When a new roof is required it won't be a big financial shock. If there is no sinking fund and the roof needs replacing there will be a big bill.
Which leads to the final point in common with a Freehold, how nicely kept are the common parts, is the roof in good condition? Does anything look like it will need replacing soon? What are the neighbours like? You may need to be in agreement with the other Leaseholders to get anything done. If they work well together and have the same values as you it will be a dream if they can't agree on anything then nothing will get done unless a management co is in place and imposes the Freeholder's will.
Oh you mentioned windows. This will be explained by the Lease. The windows may be yours and your responsibility; they may be yours but their style may be controlled; the glass might be yours but the frames the Leaseholders.
I'm sure others will add more.
Shining Wit
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Sign Up11:23 AM, 4th January 2024, About 11 months ago
There is a reason why you have heard a lot of horror stories about leasehold.
Be very careful.
Better still: walk away and look for a freehold property - at least then, you'll have some say on how to address (and how much to pay) any issues you later find.
Good luck.
NewYorkie
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Sign Up11:24 AM, 4th January 2024, About 11 months ago
Reply to the comment left by Darren Peters at 04/01/2024 - 11:00
This has covered many of the potential leasehold traps, but anyone looking at buying leasehold should not believe it's going to be cheaper than renting. The reality is, if the ground rent goes above £1000 in, and £250 outside London, it effectively becomes an Assured Shorthold Tenancy, with the associated risk of eviction, regardless of whether you pay a mortgage. You do not own anything!
There is light at the end of this tunnel, with leasehold reform going through Parliament. This is expected to radically change the ground rent and lease extension rules and costs for the better. I recommend joining the #NationalLeaseholdCampaign, which is a grass roots organisation which has been driving the need for reform. There are plenty of well-informed members only too willing to share their thoughts and experiences, and offer advice.
Darren Peters
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Sign Up11:37 AM, 4th January 2024, About 11 months ago
Reply to the comment left by Shining Wit at 04/01/2024 - 11:23
In parts of London for example, most properties are Leasehold. The nasty traps of Leasehold are discoverable in advance.
Most of the problems imho have been where people buy a new build and get some kind of legal & financial deal from the developer. It's an easier way in but the supplied solicitor might not be as independent as they should be.
So, adding to my previous advice, always use your own solicitor, not one provided.
Freeholds can also come with nasties in the form of covenants.
In terms of not owning anything it's a question of degree. Providing you are paying, you are closer to 'ownership' with a Lease than an AST. Ie the Freeholder can't issue a S21 or S8. Conversely if you don't pay your council tax your chances of ending up in prison are the same whether you have a Freehold, Leasehold or AST.
Barbara Gwyer
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Sign Up13:23 PM, 4th January 2024, About 11 months ago
If purchasing a flat, being leasehold isn't necessary a bad thing. Amongst my London portfolio the two that give me the most headaches by far are a Victorian house divided into three where I have share of freehold and the one in a block of five where we have a right to manage company
Crossed_Swords
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Sign Up14:14 PM, 4th January 2024, About 11 months ago
Reply to the comment left by Stephen Thompson at 04/01/2024 - 10:41
The LPE1 is paid for by the seller not the buyer
Dylan Morris
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Sign Up14:35 PM, 4th January 2024, About 11 months ago
Reply to the comment left by Darren Peters at 04/01/2024 - 11:37Yes you’re right there’s really not much to worry about if the ground rent is unpaid and exceeds £250 p.a. and an AST comes into play. Firstly a Section 21 cannot be used until the end of the lease period (ie. the lease has expired) which could be tens or even hundreds of years away.
A Section 8 could be issued for rent arrears of 2 months or more, but the matter would need to go to Court and a judge would have to order forfeiture of the lease, the freehold cannot do this themselves. It is a mandatory ground but let’s face it if you haven’t paid the ground rent you likely haven’t paid the service charges and mortgage either.
If there is a mortgage on the property then good news, there must be a clause within the lease whereby the freeholder must inform the lender of the outstanding ground rent who will then pay it and debit the cost to the mortgage account.
In addition if the flat is rented out then there is no AST created as the tenant (ie. of the long lease) is not in occupation of the property which is a requirement under the Housing Act 1988.
NewYorkie
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Sign Up15:13 PM, 4th January 2024, About 11 months ago
Reply to the comment left by Dylan Morris at 04/01/2024 - 14:35
I would tend to agree with you about there not being much to worry about concerning ground rent. Unfortunately, most lenders don't share that view, and leaseholders find it difficult to remortgage and sell. Also, when the freeholder/managing agent starts harrassing the leaseholder for unpaid and/or disputed fees, the stress is horrendous.
I've been there. My freeholder told my lender I hadn't paid my ground rent when I had, and they paid the freeholder and added the amount to my mortgage. I had it refunded, but I suspect my lender didn't get the money back from the freeholder.
Kizzie
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Sign Up16:18 PM, 4th January 2024, About 11 months ago
The OP must instruct solicitors who are clearly experienced in leasehold conveyancing.
Your daughter is purchasing a lease to a flat or house , that is , the right to live on land owned by a freeholder who may or may not be a Management company which may also hold the role of landlord or lessor.
The lease (or underlease) is a legal contract between your daughter and the ‘landlord’ aka ‘lessor’ the party to the contract. Just as you have to comply with an employment contract so the lease contract binds the parties.
You must read the lease contract before proceeding with purchase of the lease to the property and if the lease states you must pay Ground rent then you must pay it otherwise the landlord can serve a section 146 forfeiture notice.
You are paying the solicitor to go through the lease line by line and explain what it means and answer the many questions in previous posts.
You should search internet for any legal action by or against the freeholder or management company.