Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Paul Willetts
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Sign Up10:15 AM, 13th August 2014, About 10 years ago
One thing in life is for certain... We NEVER stop learning. The minute you feel you know everything is the time to retire.
I also work in Interventional Cardiology and I'm lucky enough to work with the most amazing surgeons in the world... These professionals save lives everyday and guess what... They learn new procedures/ devices/ products EVERYDAY!
Bill Gates, learns every day.
Warren Buffet learns every day.
Apple are learning and developing every day.
I've learnt as much from experienced members of my teams as I have the new starters. We can all become complacent and if our routine works why change, right?! WRONG! We need new starters to inject more enthusiasm, new ways of working and FUN!
Jill Coyne
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Sign Up10:16 AM, 13th August 2014, About 10 years ago
I think Property118 is an interesting & informative website & long may it continue.
Mark Alexander - Founder of Property118
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Sign Up10:23 AM, 13th August 2014, About 10 years ago
Reply to the comment left by "Fred Jones" at "13/08/2014 - 09:57":
Hi Fred
The website wouldn't function if we relied on member donations alone, we also need sponsors.
We don't run those nasty (in my opinion) conventional banner adverts which clutter up the website though. Our sponsors are hand picked and as one member has already said, nobody is compelled to use them as the services they offer are not right for every reader. We do our best to help landlords to save money and/or protect their investments though when selecting our sponsors. Thankfully we are not so cash strapped to have to work with all comers.
We are very transparent in terms of how the running of Property118 is funded by sponsors, see the 4th orange box at the top of every page.
It takes around 20 man hours a day to run Property118. Needless to say, I don't do this on my own and we do have to pay other people. Moderation of comments alone takes a long time - we read every single comment posted and remove or amend those which don't comply with our objectives. This is all done by myself and Neil Patterson. We also have strict "house rules" that our sponsors must adhere to in terms of their commenting.
We have to pay for very robust servers to deal with the vast amount of visitors and emails generated by new article notifications, comment notifications and Newsletters.
Believe it or not our system send out nearly 2 million emails every month!
It costs a lot of money to prevent this number of emails being treated as spam and this is a constant battle for us.
Sometimes our servers crash due to the increasing volume of people using the website and this means we have to constantly monitor performance and upgrade our systems. We pay a lot of money to some very clever IT people to make sure the website doesn't crash all the time or take an absolute age to load.
The reality of all of this is that we are constantly reminded by our bank balance.
Remember that Property118 started as a hobby. Over one million pounds has since been invested into developing the resource and that money has to come from somewhere.
When we have any money spare we generally invest it into making the website even better. Hopefully people recognise this and that's why reader figures and comment contributors continue to grow.
We don't have a major corporate backer and we don't receive handouts from the Government or Charities to fund the running costs.
Thank you for mentioning donations by the way 🙂 The following is a shameless plug from me but if anybody would like to make a donation, no matter how large or small, the money will be very gratefully received and used wisely to continue and further our ambitions to facilitate the sharing of best practice - please see >>> http://www.property118.com/donations/43590/
.
One house Landlord
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Sign Up10:57 AM, 13th August 2014, About 10 years ago
Helping people learn, passing on knowledge and being tactful and polite when asked so-called "naĂŻve" questions is part of civilised society!
I've learned a lot from reading Property 118, and try to introduce other landlords to it. I particularly like the way the 118 community will also help tenants when they find the site and ask for advice - that is positive use of members' knowledge.
I do sometimes want to say "calm down" though - probably the age-old issue of people typing as they think, so posts sound more assertive than the author meant them to be!
Thank-you Mark and all, anyway.
John MacAlevey
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Sign Up11:10 AM, 13th August 2014, About 10 years ago
Unintelligent move by this landlord.
I`ve been letting & managing property for 28 years & despite my experience I still can be wrong-footed by making assumptions that fail. People are people & their behaviour is what makes the job interesting/hideous on a weekly basis. The cliche holds..`..one is never to old to learn..`
Mandy Thomson
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Sign Up11:24 AM, 13th August 2014, About 10 years ago
I have learned a tremendous amount from this site and similar landlord advice sites, which, as Mark has pointed out, are all free to use, unlike those belonging to landlord bodies, where you pay a subscription and still often have to wait for someone to get back to you and chase them up.
I run a small website of my own, so I am cognizant of the amount of time, money and work it takes to set one up and maintain it, and mine is nothing approaching the size of this one! Suffice to say the subject research and coding alone for my site took me a year!
Property letting is a vast area, and no one individual is ever going to experience everything, or could possibly know everything.
Property letting also touches on many other areas, for example, as well as the obvious legal and financial issues, it helps to have negotiation skills, to know something about consumer law etc.
I do, however believe that BTL landlords have some responsibility to educate themselves about the basics of property letting, at least as far as the type of property and market they're in, even if they use an agent.
I also believe that where we don't have even the most basic knowledge, or moreover, are UNWILLING to acquire it, we are playing into the hands of those who demonise landlords and local authorities who want to introduce prohibitive and destructive selective licensing schemes.
Jayne Owen
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Sign Up11:39 AM, 13th August 2014, About 10 years ago
What an unbelievable attitude! I have learned a huge amount from other people on forums, in magazines and from books they have written. Well done to those who are willing to share rather than hoard their knowledge, and especially to those who provide the platforms to do so.
Fed Up Landlord
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Sign Up11:43 AM, 13th August 2014, About 10 years ago
The comments say more about him being naive than the persons who contribute to this forum. What an attitude. Lets hope he reads all these posts and realises what a plonker he is. Landlords outsourcing legal services. Yes I do by virtue of rent insurance guarantees and Landlord Action. Why? Because my experience of Judges is that they are on the side of the poor tenants who have trashed your property and not paid any rent. And find a legal loophole so they do not have to evict. I suppose Mr Know It All also built his own house and car, designs all his own clothes and does all his own operations.
r01
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Sign Up13:06 PM, 13th August 2014, About 10 years ago
Hahahahahahahaha
Publish his name .....
My bet is it's .... Mr Pompous Ass
R
NewYorkie
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Sign Up15:17 PM, 13th August 2014, About 10 years ago
It must be so rewarding to know you know more than anyone else and have nothing more to learn! There is a matrix used in our business to position sales people, which talks about 'conscious incompetent', 'unconscious incompetent', 'conscious competent', and 'unconscious competent'. Most are not intuitive (unconscious competent) sales people and need to work hard to achieve success. They aim for 'conscious competent' ...knowing what they do is right. I would suggest this landlord is in the 'unconscious incompetent' bracket, in that he doesn't realise there are issues and people out there beyond his level of competence which can bite him in the backside!!
Mark has put together a great website, which I find essential reading most days. It has helped me in the short time I have used it, and will help me in the future. If whatever I contribute can help others, then I consider my time well invested.
Keep it going Mark and everyone else on here.