Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up20:01 PM, 1st January 2013, About 12 years ago
Hi Carole
I’ve not come across this scenario personally so other readers may be better placed to offer advice. I would probably meet them, agree a way forward, document it and get all to sign it, refund the deposit as agreed and then start a new tenancy and protect the new deposit. I’m very interested to see if other
readers can come up with alternative suggestions as this will prove useful if ever I encounter a similar scenario.
Mary Latham
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Sign Up22:28 PM, 1st January 2013, About 12 years ago
This is quite common with sharers A joint AST must be treated as joint until it ends. The correct way to deal with a deposit on a joint AST is to return it to the lead tenant at the end of the tenancy with a clear breakdown of any monies that have been withheld, and of course receipts/quotations. It is for the group to decide who is liable to pay any stoppages not for the landlord who should not get involved. This is one of the things that I like most about tenancy protection legislation, in the old days no one ever owned up to damages or losses in the common parts and the landlord was left to sort it out - now it is for the tenants to sort it out because they share, not only the Tenancy but also the lialbity for the whole rent, damages, losses, cleaning etc.and it is the group who have nominated the lead tenant.
Your situation is not unusual but a little more complicated than the situation where the whole group end the tenancy as friends and perhaps, since they have fallen out, it would be wise to "oversee" the division of the deposit. Perhaps you could take the deposit with you in cash and go and meet the group. Do your checkout inspection and discuss any items that you want to charge for, including any rent arrears etc. Give the group half an hour to discuss and agree who will pay for what and go back expecting that they will tell you how much should be returned to each of them. You could then return the agreed amount to the person who is leaving and get a that person to sign a receipt for the cash. If you want the other two tenants to top up the deposit to the original amount perhaps you should warn them before your visit and expect them to provide the funds at that visit. If you are happy to let to them based on the 2/3rds that they had paid at the start of the original tenancy you should also tell them this and if it was agreed that more than 1/3rd was returned to the person who is leaving they will need to top it up. If they have found a new person by this time that person will simply pay their agreed share.
If the group cannot agree you may have a problem because it is not the place of the landlord to get involved and you need to tell them that if they cannot agree you have no option but to give the whole amount to the lead tenant - I would not give this person the cash but do a bank transfer so that you have a paper trail in case someone raises a deposit dispute.
Once you have sorted all this out start a new AST and a new Deposit protection with a new lead tenant of their choice.
Good luck.
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Mark Alexander - Founder of Property118
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Sign Up22:41 PM, 1st January 2013, About 12 years ago
Hi Mary
Presumably this sort of thing happens with students all the time? I know that's very much your market.
I think you once said there was a way for one tenant to leave and another one to come in without ending a tenancy. I can see this might be preferable to granting a new tenancy, just in case relationships break down between tenants again, especially as they are now into a statutory periodic tenancy. How does this work?
Mary Latham
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Sign Up2:26 AM, 3rd January 2013, About 12 years ago
Mark I do still let to students but this is now only a very small part of my business.
Any joint tenancy can be assigned so long as the landlord and all of the tenants named on the original AST agree you just need to use a Deed of Assignment. Members of NLA can download one free of charge here http://www.landlords.org.uk/services/nla-lettings-and-property-management/forms/court-forms/england-and-wales
In this particular case I would suggest that you just start from scratch because the tenants have fallen out and they need to end their "legal" relationship and begin a new one
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Sign Up11:08 AM, 3rd January 2013, About 12 years ago
Apologies for the delay Carole but we have some guidance available on our website which explains the process for protecting a deposit and dealing with disputes on behalf of a joint and several tenancy agreement. However, thank you Mary in the meantime for clarifying the issue: you should indeed deal with the lead tenant.
http://www.mydeposits.co.uk/sites/default/files/images/mydep%20Joint%20%20Sev%20Tenancies%20Guide_landlordsV1_3073%20%284%29.pdf
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Sign Up14:21 PM, 3rd January 2013, About 12 years ago
Good advice from both Mary and Mark. Some of the uncertainty can be resolved by a meeting or a phone call. 2 meetings if the falling out is severe.
The tenants may have come up with a suitable solution. This happened in one of my student houses we did a deed of assignment and the tenancy continues to full term.
A similar scenario happened in one of our professional lets and the tenants agreed the leaving tenant received a proportion of the deposit. They found a replacement tenant themselves within the notice agreement and as they were very happy with the house they even covered the minimal costs incurred on protecting the new deposit.
Minimal input from the landlord( a bit of explanation about how the tenancy deposit system worked), and happy tenants all round.
Phil Walters.
Eastern Landlords Association and Norwich Branch Chairman.
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Sign Up7:36 AM, 5th January 2013, About 12 years ago
Thanks for the comments and thanks to mydeposits for their link, as I couldn't find it myself on the website. We're unable to use their Joint Tenant Transfer Form as the tenancy is no longer within the fixed term. I therefore assume I have to unprotect the deposit, issue a new contract and reprotect the deposit with a new lead tenant.
Knowing our 3 tenants I don't think it would happen, but I find it quite amazing that if I give the full deposit back to the lead tenant, and he decides not to share it correctly the other 2 tenants they end up with no protection at all!
AnthonyJames
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Sign Up10:10 AM, 5th January 2013, About 12 years ago
Another solution is not to issue a Joint AST - which a lot of tenants in houseshares hate anyway because they then are liable for the rent if one of them stops paying or disappears in the night - but to have multiple ASTs with separate deposit registrations. Of course your mortgage provider may not permit multiple ASTs, and you may find the administration a pain. Also issues like cleaning of common areas at the end of each individual tenancy remain a real problem with multiple deposits because no-one wants to help the departing tenant clean the house; I've ended up putting a clause in my ASTs saying that if someone moves out, any cleaning required for the common areas is billed to everyone, so there is joint responsibility for cleaning.
Industry Observer
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Sign Up15:26 PM, 7th January 2013, About 12 years ago
Lead Tenant first, last and always, but also remember that the Lead tenant concept is something dreamt up by the Schemes and is mentioned nowhere in the Statute. It therefore has no support actually at Law, only in Scheme Rules (which alomst uniquely in TDP terms must be complied with to satisfy the Law) but many in our industry have just been waiting for the first Court case to test this.
The guess is that the concept will be found wanting no matter what Scheme Rules may say.
Originally it was only DPS that mentioned Lead Tenant, then the other two Schemes introduced it.
One word of advice from long experience and way before TDP came in. ALWAYS in a joint tenants scenario get confirmation of who has provided what part/%age of the deposit and annotate that on the deposit receipt, even if it seems blindingly obvious in the case of married tenants or indeed any other relationship.
And always ask if it is their own money and nort recently gien to them in connection with the tenancy.
The TDP provisions on Relevant Person apply even if the tenant pays you the money themselves. The Statute makes it clear the RP status exists if another party PROVIDE part or all of the deposit. So if Granny gives Little Johnny £500 for his deposit and he pays it to the agent or LL you still have a relevant person scenario becauseGranny has provided the money.
If it wasn't the tenant's own money originally, then it has been provided for them even if not direct by the provider to the agent/LL
Industry Observer
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Sign Up15:31 PM, 7th January 2013, About 12 years ago
Carole K
If you create a new tenancy and protect don't forget new PI as well especially with a new named tenant.
I know you won't but..................!!