Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Luke P
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Sign Up16:18 PM, 8th March 2023, About 2 years ago
Reply to the comment left by MFL at 08/03/2023 - 15:08
You can serve both (at the appropriate times), yes...but don't be that LL that panders to their system-playing.
If they want out, let them give you notice; if they don't, but continue to pay the rent, then no problem; if they don't give you notice *and* don't pay the rent, just issue s.8 notice for arrears. If you serve them notice and they later say they left earlier in that six-month s.21 validity period than they actually did vacate, then you would be on-the-hook for council tax (from their *stated* date).
Reluctant Landlord
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Sign Up17:13 PM, 8th March 2023, About 2 years ago
Reply to the comment left by Angel at 08/03/2023 - 12:26
do both cover all bases. Just because you issue does not mean you have to progress either or both at expiry.
Reluctant Landlord
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Sign Up18:01 PM, 8th March 2023, About 2 years ago
at the end of the day the reason the tenant has requested you to serve them notice as they clearly think that this is the best way to get a council house/other, that is going to be cheaper rent - otherwise they would be staying put I assume.
If its all about the rent then they have laid their cards on the table and they have looked into it and thought if the LL is going to give me notice anyway then if I dont pay the rent its not going to make any difference.
You can either 'enlighten' them to the reality (will they believe you as a LL anyway?) or be seen to be complying with their wish - at the same time as battening down your hatches and working out the best scenario/outcome for you in this situation.
I personally would go with a S21 straight off - that ticks their box in their eyes. Inevitably they will go straight back to the council to show this with the belief that they can then get themselves somehow 'logged' onto the housing list...
They have then nailed their flag to the mast. The council will either take their duty seriously and move them (to where??lol!) or as per standard procedure tell them to wait to be evicted.
You are in control. Remember IF they wanted to move without causing a stir they could at any time. That is the right of a tenant and they can give notice themselves. It is not your fault they cant do this (for whatever reason) but by their action now they are holding you to ransom.
Game on!
If you are not sure who pays their rent cover both bases...
1. Send a request off to DWP via UC47 for direct rent payment in addition pinging off an email to the Partnership Manager of the area where the property is to explain the situation that they have said they are withholding rent (prob due to cost of living) but now risk homelessness (you dont need to confirm you have sent them a S21!). Tell them all you are trying to do is secure their tenancy etc as they are clearly struggling - never not paid rent in the past etc blah blah blah
1. At the same time a swift email to Housing Benefits to say the same thing - that you wish to have direct payments as tenants have expressed that they will be withholding rent and therefore making themselves at risk of homelessness (again you dont have to mention the S21 and play dumb about not knowing anything about it being 'intentional' or otherwise. State you think its because of cost of living etc and you are trying to help them sustain their tenancy. NB The Council will more than likely contact the tenant to state that a request has then been made. If the tenants refuse to allow HB to be paid to you directly then the council have it from the horses mouth they are intentionally not paying then they shoot themselves in the foot. The council could still pay you regardless as clearly this is a no brainer option as they don't want them back on their list and it costs them nothing more than they are already paying - just it going to a different payee.
This may mean you get all/majority of the rent paid until possession but not the top ups if they pay any. Better something than nothing!
If you get confirmation from DWP/HB that they will pay the rent direct from X date onwards great. If nothing is incoming by the next expected rent payment date then send out a S8 as they you have quantifiable arrears. (If the same by month 2 then send off UC47 for rent arrears and ask for deductions to be made. Contact HB find out how to progress with this too ( its been a while since I had a HB tenant so have forgotten but there is a way!)
If the tenant kicks off at any point after the S21,then you can simply tell them you only did what they asked for and remind them that if the rent remains UNPAID then you have to declare arrears and therefore they will by default not be looked at favourably by the Council/HA (send them a copy of the Council/HA form/actual policy that gives detail about arrears and what classes as intentionally homeless (each council has something to this effect on their website).
What you are doing is just telling them the truth. Tell them to go to the CAB if they want more detail!
Go straight to accelerated possession as soon as possible. Now you are in control. You have done all you can to get rent paid as but if you dont have it now then you have to bite the bullet. Now is the time to get them out asap.
Any damage/rent arrears at eviction then go for the full deposit to cover this. You could remind them that pre bailiff (if it comes to this) photos of any damage will be sent to the Council and they will be inevitably added to their housing list application. Copy in the before rental photos to so the council can see a comparison.
Yes cause them to sting - they are trying to play the system and dragging you into it. Rise above and cover your own butt!
Clear up if necessary and up the rent to bang on market rate and look for another tenant. That may also help top off set any losses .
Luke P
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Sign Up20:18 PM, 8th March 2023, About 2 years ago
Reply to the comment left by DSR at 08/03/2023 - 18:01
That’s a good point …serve the s.21, thus giving them what they want, just don’t utilise it upon expiry.
If/when they don’t pay, serve a s.8 (whilst applying for direct UC).
Smiffy
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Sign Up20:20 PM, 8th March 2023, About 2 years ago
Sounds to me like you are being "blackmailed" into assisting with a "fraudulent manipulation" of the Social Housing rules.
I bet the request was verbal? I'd want the request and threat of non payment in writing at very least.
Even then I'm not sure I'd want to issue a S21 as that implicates you.
If they decide to stop paying, then straight to S8, but make it clear you will pursue guarantors for both rent and costs.
If we as landlords don't want a reputation of being "shady", we need to be squeaky clean. Dishing out S21 when you don't actually want the house back may draw attention if you immediately re-let it to someone on benefits.
Angel
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Sign Up21:43 PM, 8th March 2023, About 2 years ago
Reply to the comment left by Smiffy at 08/03/2023 - 20:20
I agree with Smiffy 100%. I also can't see how the s21 can benefit the landlord in anyway. Unless the landlord actually wants the tenant to leave. The disadvantages are: 1. the tenant can leave after the s21 expires without giving notice. Therefore, you are unlikely to have another tenant lined up, as this is a scam to get a council property. 2. The s21 won't give the tenant what they want and encourage them to stop paying the rent (once they become aware they need to be evicted in order to be considered legally homeless. Being deemed as 'intentionally homeless' is an issue though. 3. the landlord could be held accountable for fraud. 4. It weakens the landlords position as the tenants think they can manipulate the situation.
The two sides need to talk and to work together. The tenants need to work on their finances and if they are making threats be aware the landlord will pursue the matter if they get into rent arrears. Therefore, pursue the guarantor, get HB/UC paid directly to them and also follow the eviction proceedings. Landlords can also ask for deductions from their benefits to gradually pay off rent arrears. If they are really struggling with housing costs they can also apply for DHP.
Daniel Lewis
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Sign Up22:35 PM, 8th March 2023, About 2 years ago
Your tenants need to think this through very carefully, they will not automatically be eligible for a social housing property once they make an application it will need to be assessed depending on the social landlords allocations policy. If they are eligible they will not be treated as a priority as they are not homeless and If they are eligible to join the council or a housing association list they could still be waiting years before they are offered somewhere to live because serving a section 21 notice doesnt mean eviction, if they want to be evicted that is a lengthy and costly process for.you and they could be found to be intentionally homeless at the end of it especially if they stop paying rent. If they want social housing on affordability grounds they can apply without the section 21 and will be placed in the appropriate banding. Also social housing landlords will want a reference from you and may refuse to give them a property if they owe you money.
Hope this helps
Tom Jenkin
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Sign Up6:49 AM, 9th March 2023, About 2 years ago
Reply to the comment left by Graham Bowcock at 08/03/2023 - 10:23
Even if they get evicted, they will not get a house straight away unless one of the children has a disability.
They will be placed in a B&B for a minimum of 3 months and probably 12 months.
In Lewes there is a 17 year wait for social housing.
If they are struggling they should contact the council and apply to the hardship funds , this will top up there housing benefit to the full rent charged and not the LHA rate which has no changed for 11 years.
This is the big problem with people on HB it is based on the LHA rate which has not been raised since 2012 , so in Lewes the LHA for a 1 bed flat is £599/month and £649 for a 2 bed , average rent for a 1 bed in the Lewes area £735/month.
This is the reason your tenants are struggling because the LHA has not been increased so they now have to more of there earnings to pay the rent .
geester24
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Sign Up8:16 AM, 9th March 2023, About 2 years ago
This happened to me. I went along with it as the tenants also offered to pay for notices I had to serve all the way to eviction. Basically a tenant had outgrown my flat ( 3 kids) and the only way to get a council house was to be evicted. I even got a call from the council asking why I wanted my flat back. Also they would only get it if they had no rent arrears. I said a relative wanted to move in. At the end of the day I helped them and they helped me. It’s a broken system but it’s not your responsibility. Do what’s right for you and help them if they’ve been good tenants.
Bianca
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Sign Up9:30 AM, 9th March 2023, About 2 years ago
Hi. Sorry you are in that situation. Many private landlords have same issue.
Thing is even serving notice 21 won't speed up their right for social housing. Only eviction notice will and for that you need to go to court. Spend some money. If you have insurance for landlords they not covering bailiff and that's another cost. My friend just paid almost 2 k for evicting people from her house.
Other thing is if they will stop paying for rent they will be removed from social housing list for good as even councils don't want people who don't pay. If they have benefits they probably covering most or all of their rent so there will be no excuse to not pay you. You can always demand from UC to pay directly on your account.
Be carrfull as you might have more problems when serving them notice 21