Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up13:52 PM, 22nd October 2013, About 11 years ago
Hi Jo
Did Mr Tenant serve proper notice to you before he left? If not, he may still be technically liable for the rent on a joint and several basis. If he did, that would have terminated the tenancy.
Did you grant a new tenancy to Mrs tenant? If not, on what basis is she now occupying your property? If Mr Tenant ended the tenancy by serving notice then Mrs Tenant is no longer a tenant and you may be in a position to immediately apply to the Courts for a possession order as the section 21 procedure is not valid without a tenancy. However, Mrs tenant may be able to argue that you did give her a new tenancy depending on what you said to her, especially if you put it in writing. If it is deemed that a new tenancy was created then you should have served a section 21 (1) b notice and you will not be able to apply to the Courts for a possession order until at least 6 months have elapsed. Also, if you did grant a new tenancy to Mrs tenant then you should have dealt with the deposit protection refund as soon as the old tenancy was terminated.
If you dealt with Mr Tenant leaving with a notice of assignment and subsequently served Mrs Tenant a section 21 notice after the expiry of the existing tenancy agreement then the correct notice to serve would have been a section 21(4)a and the timing of that notice will be crucial.
As you can probably see, there are quite a few variables here so it's difficult for me to offer you any specific advise without further information as to exactly what happened.
.
AllanW
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Sign Up17:56 PM, 22nd October 2013, About 11 years ago
Hi,
I've been here as well. regardless of where you are now in the old or new contract get a section 21 delivered ASAP. If its a rolling contract then its just the 2 full months notice. if its a new one then its the end date of that one. - As already said if you issued a new contract after the chap left then you might well have to wait the 6 months.
If the person doesn't want to move out be prepared. - get a free download of the Accelerated Possession form - N5B - it asks for the AST dates so will explain the dates you have to work from - Once issued for £175 wait 2 months!. - Also be prepared for the next step which is the request for the courts to instruct a bailiff N325 £110 and wait 2 to 6 weeks. There is another form to promise the courts you delivered the section 21 but I cannot recall its reference number - Ahhgg.
Anyway good luck and shout if you want more info on entering detail on the forms - The N5B is easy enough but the N325 is old style and a pain!
Best of luck - Allan w
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Sign Up18:07 PM, 22nd October 2013, About 11 years ago
Jo, as you can see from Mark's comments (he's my brother by the way) it can be a minefield. My advice is talk to Landlord Action, details under the Legal section of this website.
If you decide to re-let the property take a look at our free guide, link below. Part of it explains how you can get legal fees insured and your rent paid every month on the due date, whether your tenant pays or not, for just 5% of rent. Given your awful experience in this case I suspect that in time you will see the value in that offer but if not, no worries, I'm sure our guidance on how to let your property with Rightmove advertising for just £5 will be of interest 🙂
Good luck by the way.
.
Industry Observer
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Sign Up18:19 PM, 22nd October 2013, About 11 years ago
Mark why are you spending so much time on this it is obviously another spoof?
Mark Alexander - Founder of Property118
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Sign Up18:33 PM, 22nd October 2013, About 11 years ago
Reply to the comment left by "Industry Observer " at "22/10/2013 - 18:19":
HAHAHA - is this sour grapes because you didn't get the answer you expected to your emails advising me to remove the spoof?
I can assure you that you really were the only person who expressed concerns and that I really did receive over 200 emails and comments on Social Networks from people who had enjoyed it and shared it with other landlords?
The bottom line is that it is impossible to please all the people all the time.
We are not a professional body, we are a Social Network for landlords. We facilitate the sharing of best practice but that should not prevent us from having a bit of light hearted fun from time to time.
So far this year you have left 2 comments saying words to the effect that "I will never read Property118 again". Each of these times when somebody has not shared the same opinion as you. Will you be going for a hat-trick?
I do value your comments I.O., you share some useful insights and tips but you must also realise that I will not always agree with everything you have to say. My advice back to you is that you really should try to lighten up a bit. Chill out and accept that your perceptions are your reality but other people perceptions will be different.
The above is a genuine Readers Question, I have the email and telephone number of Jo to prove it.
For those who were not party to the fun we had last night please see the link below and leave a comment - ENJOY 🙂
.
Eleanor White
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Sign Up13:20 PM, 23rd October 2013, About 11 years ago
Why not give Legal 4 Landlords a call on 01455 444414. They offer a free legal advice help line. Can't hurt!
Industry Observer
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Sign Up21:39 PM, 23rd October 2013, About 11 years ago
I'll ignore the comments from Mark as I really do think the item was beneath P118 and unworthy of it. No need for me to lighten up my friend noone on this planet has a better sense of humour or likes a joke more than me. I just thought the item was out of place .
Now to this questiuon from Jo I must be missing something here but this sems painfully easy to me.
First he didn't even need to give notice, but wither way end of fixed term he can leave. So his liabilities end.
She carrries on periodic on her own and now has full liability as she would as a joint tenant anyway under J&S liability.
If she is in arrears take normal actions to recover the property and, if you can (unlikely) the arrears.
In terms of the deposit salutory lesson here for all P118 rreaders - ALWAYS specify on the deposit receipt given to tenants in exchange for the deposit, who has provided what proportions of it. Even for husband and wife or life long partners, specify equal shares or if not equal shares what proportion. Useful also to state whether it was all their own funds (Relevant Person).
The fixed term has ended so he is entitled to whatever proportion he can prove he provided.
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Sign Up22:17 PM, 28th October 2013, About 11 years ago
I notice Jo has not responded to the questions asked about notice etc so I hope this is an indication that she has either resolved the problem, or put it into professional hands.
As has been alluded, it depends on whether VALID notice has been served by the departed tenant.
If we assume it has, then you would have done one of 3 things after that notice expired
1) Granted a new tenancy on purpose
2) Granted a new tenancy, perhaps by accepting rent
3) Treated remaining occupier as a trespasser.
if
(1) or (2) Then you are tied in for the duration of the tenancy or 6 months (whichever is longer) unless a section 8 ground applies AND (in the case on 1) the tenancy agreement says you can use the relevant ground.
if
(3) then you need to move quickly to evict to prevent the courts deciding that your non-action indicates an implied tenancy being created by estoppel.
Either way, (again, assuming he has given VALID notice) the joint tenancy has come to an end and the deposit needs to be returned to whomever the deposit was in the name of.
Industry Observer
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Sign Up8:16 AM, 29th October 2013, About 11 years ago
@ Dave Reaney
Assuming it was joint tenants, and nothing says it wasn't, then in no way can the tenant left behind ever be treated as a trespasser
Second the dearting tenant DID NOT need to give any notice. If he left at the end of the fixed term he is simply entitled to walk NO MATTER WHAT CLAUSES MAY BE IN THE AGREEMENT DEMANDING NOTICE, IF ANY. This is a long established (and irritating) preference of the OFT that has been supported many times in the easily influenced lower courts.
Third estoppel I don't think has anything to do with this matter. Estoppel in simple terms is a shield to prevent loss, not a sword to attack with and I fail to see how either party can be deemed estopped from doing anything in this case.
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Sign Up8:21 AM, 29th October 2013, About 11 years ago
Reply to the comment left by "Dave Reaney" at "28/10/2013 - 22:17":
Having re-read the original post, I see it was mentioned but deposit. The departed tenant has not given valid notice. He can not do so during a fixed term, and on expiry of the fixed term the new SPT arises in the names of the original tenants - ie both!
I will assume that the section 21 was in both names & otherwise valid? In which case you carry on as if he was living there, in both the eviction process and rent recovery.
IF he now gives valid notice to quit in the joint SPT that will indeed confuse matters.
BTW, as I am sure you know, the section 21 notice does not end the tenancy nor oblige the tenants to leave.