Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
John Mac
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Sign Up9:37 AM, 22nd April 2020, About 5 years ago
Reply to the comment left by MP123 at 21/04/2020 - 23:40
Can't do that, the Tenancy is continuing & must be ended in the usual Legal way.
MP123
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Sign Up12:37 PM, 22nd April 2020, About 5 years ago
Reply to the comment left by at 22/04/2020 - 09:37
When the tenant has died? In social housing when the tenant dies it doesn’t matter if mother and daughter live together and the mother dies. The daughter has to get out. She has no security of tenure even if she has lived there for 20 years!
BB
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Sign Up13:03 PM, 22nd April 2020, About 5 years ago
Reply to the comment left by MP123 at 22/04/2020 - 12:37So how does this help? - as the deceased tenant isn't in Social Housing.
The simple truth is the tenancy passes on to the estate, as has been stated here. But given that the tenant was a recipient of HB, then there will be a cut off point for this, which can sometimes be very, very soon.
You as Ll or the agent must by law notify the DWP or LHA of the death.
Then the rental payments are paid from the estate or if you have a guarantor it then becomes their responsibility. So the sooner you make contact and present the facts, making all parties aware and that there needs to be a One month notice and a Deed of Surrender signed.
After this the property then needs to be cleared of the former tenants belongings.
Not a pleasant time, but one of practicalities and for you not to be overly sensitive.....remember it's a business, and you played no part in this death.
Beaver
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Sign Up13:32 PM, 22nd April 2020, About 5 years ago
Reply to the comment left by at 22/04/2020 - 09:37
The information I can see elsewhere online says that the tenancy can be ended by mutual agreement between the executors of the estate and the landlord.
So it seems to me that the most appropriate thing in the first instance is to contact the family and ask for a copy of the death certificate. The executor will normally respond. The information that I can see online also tells me that the rent has to be paid before the beneficiaries of the estate get paid anything from the estate. So it's both in their best interest, and your best interest for you to make contact.
Darlington Landlord
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Sign Up20:31 PM, 22nd April 2020, About 5 years ago
Reply to the comment left by BB at 22/04/2020 - 13:03
I have had a tenant taken to hospital and die. Housing benefit stops on date of death - I can't imagine UC will be any better, also any council tax benefit. As others have said the estate is liable for the rent and costs until a deed of surrender is signed by an executor. As this looks like a benefits case you will be doing them a favour to get in touch and explain the liability as soon as possible. I offered my tenants familly a couple of weeks rent free to remove possessions and clean.
Beaver
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Sign Up11:30 AM, 23rd April 2020, About 5 years ago
Reply to the comment left by Darlington Landlord at 22/04/2020 - 20:31
From memory the threshold for probate in the UK can range from £5,000 to £50,000. If you need care and have savings you get charged for care until you've only got about £20K left. And of course those kinds of savings would not necessarily allow you to buy a house. You might have some assets but little income.
So just because a tenant is on benefits it does not automatically follow that there is no estate. In fact, paying you some rent might just tip the executors from having to go through probate to not having to go through probate.
So at this stage you don't really know. But a polite request for a death certificate is a normal thing to do and flags up the fact that you have an interest in the situation. Pretty much anybody with a financial interest in the deceased that you contact after the death of someone for whom you are an executor results in a request for a death certificate.
BB
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Sign Up11:52 AM, 23rd April 2020, About 5 years ago
Beaver, this is just becoming unneccesarily complicated and your suggestions are not really addressing the situation Pradit finds themselves in. Anyone who is a recipient of HB would have less than £8,000 in savings and very possibly not have any real estate property. This isn't about the level of wealth in the estate for Probate.
The OP needs to keep this simple, keep it brief and get closure and the property re let, by means of the cheapest option.
Beaver
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Sign Up11:58 AM, 23rd April 2020, About 5 years ago
Reply to the comment left by BB at 23/04/2020 - 11:52
Whatever Pradit does he needs to keep it simple and polite; I know having done it that HMRC give you a year to go through probate. The people you have to deal with after someone is bereaved are often emotional and not thinking straight. I also know (having done it) that emptying the house of a deceased relative is an intensely emotional experience.
Beaver
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Sign Up13:46 PM, 23rd April 2020, About 5 years ago
Reply to the comment left by Beaver at 23/04/2020 - 11:58I think having found out from this discussion that John Mac was correct and the tenancy passes to the estate, this is what I would do.
There is no way that you could know the size of the estate. Just because the tenant was claiming benefits doesn't mean there isn't one.
So, in the first instance I would send my sincerest condolences, asking for a copy of the death certificate but keeping it really polite and if I had not already done it I would probably send a bereavement card. Having then done that I would wait a week and then I would follow up on that letter and I would write to the executors of the estate c.o. the daughter or to the executor depending upon what information you have.
In that letter I would say something like:
"Following on from my letter last week requesting a copy of the death certificate I understand that Mrs. [x] has unfortunately passed away in February. I am hereby giving the executors of the estate notice that I will be carrying out a landlord's inspection of the property on [date > 24 hours away]. As the property has been empty since February this carries no Covid19 risk.
If any of Mrs. [xs] belongings remain in the property may I politely point out to you that as the property has now been empty for six weeks they will no longer be covered by any insurance company."
And then I would inspect the property. If there is no response and if it appears that the contents of the property have zero or no value I would then very politely offer to clear the house but suggest to the executors that they might wish to remove any items of sentimental value first.
Once the house is empty I would then write to them and make them an offer to jointly end the tenancy. Once they've agreed to that I would send the estate an invoice for the unpaid rent.
BB
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Sign Up15:24 PM, 23rd April 2020, About 5 years ago
"There is no way that you could know the size of the estate. Just because the tenant was claiming benefits doesn't mean there isn't one"
Incorrect assumption and one which if it is proven, that there was excess in the estate such as savings, then a whole new can of worms shall be opened. As the landlord recieved rental income via HB from a Tenant whom was not entitled.
DWP may well try to recover these payments from either the landlord and/or the "deceased's estate"