Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up17:16 PM, 6th July 2013, About 12 years ago
Hi Roy
She sounds like trouble to me.
If I were you I would be talking to Paul Shamplina at this stage. It might cost you a months rent in fees to get rid of her but it could very easily save you a lot of grief and even more in rental voids if she starts to think she's got you beat.
Please see >>> http://www.property118.com/tenant-eviction/39099/
I wish you luck.
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Sign Up5:15 AM, 7th July 2013, About 12 years ago
Yes.
Get rid of her; she's a wrongun!
Tell her to withdraw the harassment complaint and have it confirmed in writing by the CAB that she has withdrawn the complaint. and to pay the full rent.
If she refuses issue S21a and boot her out.
Try and get her to pay the full rent and then see if she could pass a RGI check.
It will only cost £10 and then £89.00 with Mark's offering or I use bestinsurance.
Hopefully she passes; take out the policy.
Next time she defaults on her rent submit a RGI claim and she will be booted out in about 9 months time.
Won't cost you a penny.
Make sure you have LL insurance in case she trashes and steals from the property.
With RGI; YOU are in control of the tenancy.;l at the moment SHE is!
Lets hope your tenant isn't clever enough to work out that RGI on her means she is stuffed if she ever refuses to pay rent on time.
Once you claim there is NO going back even if she pays the rent arrears after you have submitted the cl;aim and told her so.
By the sounds of it though she is on full HB; so you stand no chance of recovering your 2 months rent arrears.
1 month and 1 day after rent hasn't been paid claim from the council the LHA to be paid direct.
Try and get a permission letter to discuss and HB claim; even if she hasn't told you how she is paying the rent.
You should have done all this when you started with her; ALWAYS presume your tenant is going to be a wrongun; get things set up; just in case!!!
Adam Zeeblebum
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Sign Up12:37 PM, 7th July 2013, About 12 years ago
> "By the sounds of it though she is on full HB"
???
Sally T
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Sign Up12:49 PM, 7th July 2013, About 12 years ago
Reading this with my husband and we both agree that the best thing to do would be employing a third party to deal with the eviction and cut off all communication.
It might mean cutting your losses but she sounds like real trouble to us, wouldn't surprise me if she's either done it before herself, or taking advice from someone else who's pulled the same stunt.
I'd quickly end all communication just to protect myself, you may never know what she might come out with next !!!
Good luck !!!
Adam Zeeblebum
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Sign Up12:54 PM, 7th July 2013, About 12 years ago
Well...firstly, I'm not a landlord, so my comment doesn't come from that perspective...
...but I'd probably continue trying to 'encourage' her to pay the rent, set up some kind of repayment plan to clear the arrears, contacting the Housing Benefits now (*if* she is in receipt of Housing Benefit) to see if they can use their discretion to start paying the Housing Benefit directly to you with immediate effect, and contact your local authority's homelessness team and private sector housing team (or equivalents) to see if there is any help that they can offer.
Informing Social Services or the child's school could be an interesting optional step to take, particularly if there is already some involvement from Social Services and/or concerns about the child's welfare/development.
And I'd give it two weeks from today to see if any of that bears any fruit and, if it hasn't done, serve a Section 21 notice that expires on 23/09/2013.
Her claim that she has been to the CAB is strange - what advice did they give her? Did anyone from the CAB contact you? Has anyone from your local authority or the Police contacted you? Did she say that this has been reported to the local authority or to the Police? My guess is that this trip to the CAB didn't happen.
Ben Reeve-Lewis
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Sign Up7:05 AM, 8th July 2013, About 12 years ago
Mark emailed me and asked if I would consider requesting rent in texts could be construed as harassment Roy. The fact that she has been to the CAB alleging harassment doesnt mean to say that your actions are harassment.
Paraphrasing here but basically harassment in a residential setting by a landlord is defined as acts that are done that are likely to cause the residential occupier to give up their accommodation.
Also, even more specifically you have Section 40 of the Administration of Justices Act 1970, which makes it a criminal offence to make demands for money in such a way that "They cause alarm, distress or humiliation"
So you have to look at it from the tenant's perspective in order to understand how the offence works. Chasing up rent without evicting the tenant is perfectly sensible and understandable thing to do but its the way that you do it that makes the difference.
What worries me about your predicament is her allegation that she didnt sign the tenancy agreement. Why has she been living there and paying the rent then? If she mounts a defence on the accelerated possession defence claim then there will likely be a court hearing rather than automatic possession, even if the judge decides it is nonsense, so it could drag on.
Thinking the argument through (at 6.45am on Monday - so I may be way out) If a court took the view that the tenancy agreement wasnt signed by her then maybe the worst that could be said is that the tenancy agreement is invalid, but her occupation and the fact that she was happily paying the rent for a while would create a tenancy anyway and as an AST is the default tenancy she is back where she started.
andrew townshend
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Sign Up17:23 PM, 8th July 2013, About 12 years ago
yes get rid a s a p, sec 21, & make sure we all know her details so we don't get her.
Roy
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Sign Up17:45 PM, 8th July 2013, About 12 years ago
Hi Mark
Many thanks to yourself and particularly Ben for taking time out for a complete stranger, for this most recent comment, which along with all others, has given me much food for thought. I will step back a bit from this to consider my next move. However "keep them coming" as each submission has brought something new to the table. May I thank everyone who has replied to my original posting and freely acknowledge I am a much wiser person subsequently.
I now need to "think twice but act once" regarding my next move.
I will keep all in the loop as events develop.
Many thanks again to all those who responded.
Roy
Mark Alexander - Founder of Property118
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Sign Up18:03 PM, 8th July 2013, About 12 years ago
Reply to the comment left by "andrew" at "08/07/2013 - 17:23":
Please note that we have a "no name and shame" policy - see >>> http://www.property118.com/what-property118-is-not/
Ben Reeve-Lewis
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Sign Up19:06 PM, 8th July 2013, About 12 years ago
Reply to the comment left by "Roy" at "08/07/2013 - 17:45":
Thanks Roy. Its my job to stand in the middle of disputes between landlords and tenants and there are different ways of handling different situations.
Some landlords and tenants have a relationship whereby they are more personally involved with each other, in which case I would always counsel, work with them to sort things out. If you read Serena's excellent HMO Landlady blogs you will see what I mean.
Other landlord/tenant relationships arent built on that connection, in which case I would always advise, stick to the eviction procedure, that's what it's there for. No enforcement officer, like me, can argue if the landlord is following due process.
If you decide this is the appropriate route for this situation, keep everything official and keep everything in writing. Dont get caught up in arguing about who said what to who. Be impartial, be legal.
No judge or TRO expects a PRS landlord to be a social worker