Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up8:08 AM, 17th April 2012, About 13 years ago
I must admit I haven't read through all these comments, but the the question (moarl or technical?) that would haunt me is - do you invoke the guarantor into the equation ? I know some landlords who would without hesitation !
Don Holmes
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Sign Up9:48 AM, 17th April 2012, About 13 years ago
Not sure their is any point as I have left many and never been published but here goes.
First of all condolences to all concerned, as this seems to have touched Mark as well.
It is strange how we react so differently, I had a situation where we were advised by the neighbours of the flat they were experiencing rancid smell, when we broke in the tenant "bless him" had been on the couch dead for a couple of weeks and was stuck to it, The Landlord ask that we get the couch cleaned!!! The general legal principal has been made clear by some good advise here but it seems is clear an AST expires with the tenant where there is no surviving shearing relative.But we have to remember to be practical this is not about the "property" it is a people business, speak to the son who I bet will be glad to get shot of what he probably believes is a liability to him, do a simple letter agreeing to surrender of the property and any left in contents, which indeed does happen, accept also his grief clear out the junk sort out Deco and move on!
Good Luck
Don
Ben Reeve-Lewis
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Sign Up10:34 AM, 17th April 2012, About 13 years ago
Just one variation on the one succession Mary, and I make this point not as a contradiction just extra info for readers. There is one tenancy type which alows 2 successions, old style Protected Tenancies (tenancies which began with non-resident landlords prior to 15th January 1989)
A spouse, resident for 12 months prior to death would succeed to a protected tenancy, if they then died and there was another family memeber also resident for 12 months before death, then there would be a second succession, but to an assured tenancy only, so a market rent rather than a fair rent would come into force
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Sign Up15:13 PM, 17th April 2012, About 13 years ago
A slightly different point my tenant had a lodger who committed suicide, they were very, very close.
He was a 3rd party to the deposit as he contributed, and yes Mary I had him down on the form as a signed deposit contributer, phew!
mydeposits just wanted an email to confirm the situation from me which I have duely done.
Just a little thing to consider in the event of tenant demise.
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Sign Up13:09 PM, 18th April 2012, About 13 years ago
If you need to serve a notice to terminate the tenancy of a deceased tenant, you can only do so by serving it on the executor, or "where a person dies intestate, his real and personal estate shall vest in the Public Trustee until the grant of administration." (Administration of Estates Act 1925 (as amended)) so a notice can be validly served on him.
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Sign Up21:31 PM, 18th April 2012, About 13 years ago
For the 4 (!) tenants that we have had who died, I believe that this is primarily an emotional time - especially when it is parents dealing with the death of an adult child. I let them know that we will consider the tenancy ended when they return the keys and try and get them to let us clean the property (and in one case the door that the police broke down to get the tenant out) and charge the deposit. I believe that avoiding the legalistic approach really benefits all. And the families seem to appreciate it as well. They have enough to deal with.
In terms of cleaning up after a tenant has died and been there a while, that is a very difficult and mainly specialist job which mostly involves gutting the place to get rid of the smell. No deposit covers this cost, unfortunately - and you can't clean the sofa!
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Sign Up9:18 AM, 24th April 2012, About 13 years ago
I have had one tenant die locked in the property and another die a day after being taken into hospital. I was also involved in assisting a friend/novice landlord whose tenant had had a very messy death in the property.
The first was rather fraught as he was only about 40 and I had to call the police to break in after the tenants in the downstairs flat could not get any response and I found that the door was locked on the inside. Worse still, his father was living in South Africa. Frank was in the middle of writing to his 8 year old daughter in London when he died but I was never able to get that letter delivered.
The second was sad but less fraught and the arrangements for ending the tenancy and repaying the deposit to the estate went smoothly.
In my friend's case, he had agreed to accept a tenant on the request of the council homeless dept. She was an alcoholic whose liver more or less exploded as she staggered through the house. Her adult son and daughter, who had thrown her out and refused her any help when she was homeless, then turned up and insisted that they were entitled to the deposit (which had been lent by a friend) and to the 3 x penalty because it had not been registered.My friend was totally ignorant of the legislation which was very new at the beginning of the tenancy.
A local District Judge, one of a whole bunch of b****s we suffer from in South Wales, insisted that the tenancy ended as soon as the keys were handed back, and gave the grasping offspring all they demanded.
With my help Landlord appealed and I acted as MacKenzie Friend. The Circuit Judge was of a far higher caliber and agreed immediately that the normal rules of tenancy termination applied - one month's notice from a rent due date (note that friends) - and that the deposit had been used to pay the last month's rent. I was also able to persuade him that as the Act was written at the time (it has now been changed) if there were no longer a deposit owing then there could be no 3x penalty.
The malevolent offspring had to pay costs and damages. Their faces were a delight to behold!
I hope that these events will answer some of the questions raised in other comments.
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Sign Up10:00 AM, 29th June 2012, About 13 years ago
Hi Guys,
I Have just had this situation happen to me and I have read through your comments with interest. However I would like to clarify a couple of facts
1) AST was a fixed term only 4 month in, he lived alone and his ex-wife has returned his keys -The landlord wants the tenancy to continue and wants his estate to pay the remainder of the rent due on the tenancy agreement.. Where do we stand here as the amount is in the region of £10k
2) Does the tenancy end when the tenant dies? or does notice need to be served?
3) Can i make normal deductions from the depoist such as cleaning, without the tenants ok?
Mark Alexander - Founder of Property118
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Sign Up10:27 AM, 29th June 2012, About 13 years ago
Very good questions, sorry my response is not so good as I don't know the answers. My local landlords association were very helpful, I took the tenancy agreement in (it was one of theirs anyway) and they gave me tons of good advice. If you are not a member of a landlords association then it will be cheaper to join one and get advice than it will be to go to a solicitor or, perish the thought, make a mistake.
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Sign Up15:38 PM, 27th November 2012, About 12 years ago
Just wanted to say that I found this thread a good source of information. My tenant sadly passed away this week (not in the home) and fortunately for me the tenancy was in joint name. Non the less, great thread.