Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up14:25 PM, 3rd September 2013, About 11 years ago
Reply to the comment left by "Nikolas Tzanis" at "03/09/2013 - 14:07":
As a tenant, you don't have a 'right' to change the lock on your room, but there isn't much your landlord can do if you do 😉
Don't change any locks that affect other tenants.
Mark Alexander - Founder of Property118
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Sign Up14:31 PM, 3rd September 2013, About 11 years ago
Reply to the comment left by "Dave Reaney" at "03/09/2013 - 14:25":
ooo errr - we have a difference of opinion on that one Dave. I think Nikolas does have the right to change the lock on his room.
.
Sally T
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Sign Up14:55 PM, 3rd September 2013, About 11 years ago
I believe he does have the right to change the lock, but you have to ask yourself 'Will this help my situation?'.
Right now if you can get benefit payments sorted you may still be able to work out a deal with your landlord and stay in the property. By changing the locks on your room you run the risk of upsetting your landlord further to a point that they'll want to get rid of you reguardless of the financial situation.
We've had tenants go 10 weeks in arrears before whilst their payments have been sorted. I wont lie after a while you do start to get a bit nervous, but in the past it's only ever backfired on us once.
I still think your best route is to try to sort things out to stay where you are.
Good Luck !
Mark Alexander - Founder of Property118
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Sign Up15:12 PM, 3rd September 2013, About 11 years ago
Reply to the comment left by "Sally T" at "03/09/2013 - 14:55":
Well said Sally.
I'm not too clued up so far as benefits go but am I right in thinking that there is some sort of emergency fund which can be accessed by tenants in this situation? The figure of £1,000 in some form of interest free loan seems to spring to mind. I think it' has something to do with prevention of homelessness.
Where are Adam Zeeblebum and Ben Reeve Lewis when we need them?
BRAIN WAVE - I will Tweet them now 🙂
.
Mark Alexander - Founder of Property118
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Sign Up15:15 PM, 3rd September 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "03/09/2013 - 15:12":
And here's the Tweet ....
Mary Latham
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Sign Up15:26 PM, 3rd September 2013, About 11 years ago
Yes Mark LAs have a discretionary fund but that money is under a lot of pressure and a tenant needs to make a good case for them to pay out. Well worth a try even if they only some of the arrears at least the landlord can see that you are trying.
Yes you can change the lock on your bedroom door but not final exit doors that other tenants need to use - PLEASE avoid doing this it will only make a bad situation worse. When you apply for a discretionary payment go and see a Tenant Support Officer and ask that they contact the landlord and discuss the situation especially that they make him aware that he needs to serve the correct notice and obtain a court order to evict you. He may listen to them and give you time to catch up on the arrears - a better result for both of you
Follow me on Twitter@landlordtweets
My book, where I warn about the storm clouds that are gathering for landlords is here >>> http://www.amazon.co.uk/dp/1484855337
Ian Ringrose
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Sign Up16:44 PM, 3rd September 2013, About 11 years ago
Mark,
The statements of the law made so far seem to be correct and I can’t add anything to them.
However given that most landlords have many tenants to choose between, bad references however unjustified can make it very hard for you to find another home. If a landlord has the choose between two tenants one that has good references and another that his past landlord does not like what do you think the outcome will be?
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Sign Up12:45 PM, 7th September 2013, About 11 years ago
Thanks for everyone's advice. I wanted to give an update. I visited the housing authority after your advice and they agreed that I was a tenant and not a lodger. They said they would call the owner on my behalf if I was given a notice not in accordance with the rights of a tenant. I spoke to the owner after that and the owner acted confused but at the end of the day could not argue the point anymore. Owner is still taking the aggressive approach but agreed to my payment plan after all. I think the laws worked in this case. The point should be to keep people in there home and allow a reasonable amount of time for a financial solution. I agree some owners although not this one would be harmed with a repayment plan but rental income is a business and business comes with risks. The owner wont admit it but better to recoup my arrears with a payment plan then to replace me and lose 3 months of rent income. I don't think im the bad guy. Life happens and being an owner and a tenant comes with responsibilities but we are human and I would of just hoped my landlord would of been more sensitive to that. Oh well. Thanks for this site. It was a great help
Mark Alexander - Founder of Property118
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Sign Up13:26 PM, 7th September 2013, About 11 years ago
Reply to the comment left by "Nikolas " at "07/09/2013 - 12:45":
That's great news for you Nikolas and I hope you manage to keep up the repayment plan and re-build bridges with your landlord.
What your landlord should have done is to provide you with a proper AST and served a deposit protection certificate and prescribed information (assuming you paid a deposit) at the point when you moved in. He should then have served a Section 21 (1) b notice within the first 4 months of the tenancy. This would have given him the ability to have moved immediately towards applying to the Courts for a possession notice at the end of the fixed term tenancy if he had chosen not to accept your payment plan.
If your landlords takes professional advice now the following is probably what he will be told ...
1) If he took a deposit and failed to protect it, to ask you agree in writing to have this set off against any arrears and to protect his position by enter into a Deed of Compromise with you to document the arrangement in respect of any claims you may subsequently bring against him in respect of the deposit and associated deposit protection legislation
2) To serve you a section 21 (4) a notice so that if you do not stick to the repayment plan he can apply to the Courts for an eviction notice in not less than two months and not less that three months dependent upon the start date of your tenancy.
Please note that as you are three months in arrears your landlord still has the ability to serve you with a section 8 notice on the grounds of rent arrears. The notice period would be for two weeks, following which your landlord would be in a position to apply to the Courts for a possession notice and a money order against you for the rent arrears.
I am sharing this with you as forewarned is forearmed and so that you know that if/when you are served with these notices and/or asked to sign a Deed of Compromise you will understand why. From what you have said though I doubt very much that you landlord is intelligent enough to even consider taking professional advice!
The other reason I have posted this advice is to help any landlords reading this post who may be in a similar position with one of their tenants.
I wish you well and I am very pleased that the GOOD Landlords using this forum have been able to help you.
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Sign Up14:30 PM, 2nd November 2013, About 11 years ago
hey I just wanted to update everyone on how things have progressed and a new development....
after agreeing to a repayment plan and completing 25 percent of it I became ill and lost some wages from work. I realized this would put my next payment at risk so I talked to my landlord. He was very upset and to my surprise he tried to tell me I needed to leave in 15 days or else and he was shouting. I was surprised because we had already had conversations about the legal procedure and he had finally admitted in writing that I was a tenant and not a lodger. After some discussion I explained that I would try to leave by end of month to avoid more loss to him and that I would make payments going forward to make up past due monies even while im at new flat.
What surprised me is that he insists on not giving me a 14 notice in writing. Its as if he is afraid to let it go through courts. I even suggested that its in both our best interests to do it immediately so that he is protected and so that I am aswell. Its like he is agreeing to me having the time but doesn't want to protect himself. Im very wary of this and I think he has alternative motives.
Any thoughts on why he wouldn't want to give me a legal notice in writing? In theory couldn't I just keep staying here rent free until he does? Not that im intending to do that? Just the opposite in fact.
We talked about me changing my locks on my door and he tried to me that's illegal .
Any thoughts?