Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up14:01 PM, 2nd September 2013, About 11 years ago
Hi Nikolas
Based on what you have said your landlord is wrong.
You are a tenant.
Your landlord will need to get a possession notice from the Courts to evict you.
The notice periods which are required prior to seeking a possession order are either 14 days or two months depending on whether or not you are in default. The two month notice period tends to be the norm for reasons I will not go into here.
If your landlord harasses you call the Police and your local council Tenancy Relations Officer. If they don't have a Tenancy Relations Officer tell them you want to speak to the person performing the TRO function.
If you landlord evicts you illegally the TRO is empowered to get you back into the property.
Note that if you fall into arrears or cause damage to the property your landlord can take legal action against you which could affect your credit status and also prevent you from obtaining another rented property.
Speak to a benefits adviser ASAP.
Mark Alexander - Founder of Property118
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Sign Up15:17 PM, 2nd September 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "02/09/2013 - 14:01":
PS - legislation over-rides contracts. Therefore, no matter what the contract you signed actually says, it is the legislation that counts.
Mary Latham
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Sign Up16:57 PM, 2nd September 2013, About 11 years ago
Mark is right and if your landlords does not serve you with the correct Notice covered by Sections 8 or 21 of the Housing Act 1988 and obtain a Court Order he will have evicted you illegally and you will have a case against him.
As Mark has said you are putting your tenancy in jeopardy if you do not pay your rent and you are also risking not being able to get another landlord to take you if this landlord does take legal action to evict you.
Do not delay in claiming benefits because they will only pay from the date of the claim and if your landlord knows that you have claimed he will feel more secure about getting is rent and may give you time to catch up - landlords have overheads to cover and some landlords are just not in a position to allow a tenant to continue to live in their properties without paying rent, tenants often don't realise this and think that the landlord just does not understand their situation.
I hope that you get it sorted out quickly
Follow me on Twitter<a title="Follow me on Twitter" href="https://twitter.com/landlordtweets" target="_blank">@landlordtweets</a>
My book, where I warn about the storm clouds that are gathering for landlords is here >>> <a title="Buy my book here" href="http://www.amazon.co.uk/dp/1484855337" target="_blank">http://www.amazon.co.uk/dp/1484855337</a>
Vanessa Warwick
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Sign Up18:26 PM, 2nd September 2013, About 11 years ago
Hi Nikolas,
I am sorry to hear of your plight.
I concur with Mark and Mary that you are a tenant, not a lodger.
They have already given very sound advice.
I would add that open communication with your landlord, keeping him informed of your situation, making a part-payment if you can are all good ways to work with the landlord, rather than against him/her.
Good luck and let us know how you get on.
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Sign Up13:07 PM, 3rd September 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "02/09/2013 - 14:01":
Thank you Mark I do appreciate the reply.
I will speak to my local Housing Aid and let them know what is going on.
Mark, do you know once the notice period of 14days expire and if i have not found new accomodation how long does it normally take for the possession order to be granted and what time frame would the courts allow me to leave?
Mary Latham
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Sign Up13:34 PM, 3rd September 2013, About 11 years ago
Reply to the comment left by "Nikolas Tzanis" at "03/09/2013 - 13:07":
If the landlords has served a Section 21 Notice you have 2 months before he can take it to court. If he has served a Section 8 Notice he can take it to court after two weeks and it depends on how many cases are in the queue before him. If he has not served a correct notice he will not get a court order at all. From your post this landlord has not served the correct notice and therefore if he tries to make you leave he will have broken the law. Please go an ask for advice from your local authority because they will contact the landlord and warn him not to evict you illegally.
Follow me on Twitter@landlordtweets
My book, where I warn about the storm clouds that are gathering for landlords is here >>> http://www.amazon.co.uk/dp/1484855337
Mark Alexander - Founder of Property118
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Sign Up13:45 PM, 3rd September 2013, About 11 years ago
Reply to the comment left by "Nikolas Tzanis" at "03/09/2013 - 13:07":
Hi Nikolas
Putting your landlord in a position whereby he/she needs to get a possession order and bailiffs to get you out is very bad news for you as it will cripple your credit history and also your chances of being able to rent another property. Please, for your own sake, avoid that at all costs and follow the excellent advice offered by the very experienced landlords who have commented above please. By all means show this discussion thread to your landlord.
It may well be that your landlord can't afford the rent any more than you can afford to pay it right now. It's those types of situations that cause frustrations and unpleasantness between landlords and tenants. Remember, your landlord could also be facing financial ruin as a result of your crisis. Try to keep a level head regardless of how emotive your landlord might become. Communication is the key to a successful outcome in these cases.
To answer your question specifically in terms of how long an eviction could take please see this thread which is written by the UK's most experienced tenant eviction specialist >>> http://www.property118.com/how-long-does-it-take-for-a-tenant-eviction/42533/
.
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Sign Up13:50 PM, 3rd September 2013, About 11 years ago
Thank you Mary and Mark,
Yes im trying hard to work out a repayment plan but the owner is a bit prideful and doesnt like the idea of me living there with a past due amount unpaid. I would think its best for her to recoup as much money as possible as evicting me wont get her money back soon.
Mark or Mary,
If the owner serves me with a 7day notice and sticks to the idea that im a lodger can they get a possession order from the court without proving im a lodger? In other words how do i stop the court from treating me as a lodger if i dont know when or how they get that order
Mark Alexander - Founder of Property118
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Sign Up14:02 PM, 3rd September 2013, About 11 years ago
Reply to the comment left by "Nikolas Tzanis" at "03/09/2013 - 13:50":
Hi Nikolas
Just to leave no stone unturned, why might your landlord think you are a lodger?
Is your agreement definitely between you and the property owner (landlord) or you and one or more of the landlords other tenants? Who do you pay your rent to?
If you pay your rent to the property owner and you can prove that and if it can be proven that the property is NOT the property owners principal private residence then there is no logical reason why the Courts would grant possession on the basis of you being a lodger. Point to note however, if you are a lodger then the Courts don't need to grant possession either, your landlord could just change the locks and remove your belonging the first time you leave the property. If he does this, and you can prove that you were a tenant and not a lodger you could claim significant compensation. However, this is not a simple or cheap process so you would need the backing of a charity such as Shelter or your local council tenancy relations officer. They are not obliged to give you this backing and they only have so much resource so they do cherry pick their cases. If they have any reason to believe the case is anything other than clear cut and you will make the perfect witness and see the case through to it's conclusion they may not give you the backing you will need.
You best bet is to develop rapport with your landlord and if possible, raise the money from friends, family or loans to pay off the arrears.
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Sign Up14:07 PM, 3rd September 2013, About 11 years ago
Hi Mark, the owner attempted to tell me im a lodger before i knew what that meant. The letter of agreement says "between owner and lodger" . However 100% absolutely the owner does not live in the property so my best guess is that they take this approach hoping that tenants dont know there rights. I will inform them that i know mine and hope they dont illegally lock me out. As a tenant do i have the right to change the lock on my room and garden back door?