Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Michael Barnes
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Sign Up13:48 PM, 10th October 2013, About 11 years ago
Reply to the comment left by "Julie Dawson" at "10/10/2013 - 09:23":
[I am not a lawyer]
Julie,
I believe that if bits fall off my house and cause damage, then I am liable.
If I have insurance, then financial liability passes to the insurer.
I'm glad to hear that you have insurance cover for the garage.
Mark is right:
First keep your tennant happy (as far as that is possible).
Second, let the insurance companies sort it out.
The posting refering to tennant's NCD is pertinent, and your tennant may want to talk directly to your insurer.
Joe Bloggs
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Sign Up21:17 PM, 10th October 2013, About 11 years ago
Reply to the comment left by "Michael Barnes " at "10/10/2013 - 13:48":
there are defences.
Puzzler
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Sign Up22:54 PM, 10th October 2013, About 11 years ago
Reply to the comment left by "HB Welcome" at "09/10/2013 - 13:30":
I have been in the position of a leak emanating from my flat causing damage to the flat underneath and knowing that I would probably not be legally liable as I was not negligent, I chose to do the repair in the interest of goodwill.
John Daley
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Sign Up16:55 PM, 11th October 2013, About 11 years ago
Reply to the comment left by "Joe Bloggs" at "10/10/2013 - 08:35":
The tort does not apply here because there is specific legislation that refers and statute overrules the common law.
S4 of the DPA does apply and the Duty of Care required is that of a competant person not the man in the street. So because the managing agents knew there were problems with the garages Julie will find it hard to mount a defence because the agents, her 'servants', knew there could be a problem and therefore should have inspected to ensure that her garage was OK.
The tenants motor insurance firm will not even take seriously any of these 'not my fault' arguments and go straight to your insurers and collect the £3-5k that this claim will be by the time they are done totting up repairs, rentals, admin etc etc
If the Tenant or anyone else had been injured this would end up as a criminal case. This is the act that prosecutors use most often when tenanats are injured in the property
Joe Bloggs
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Sign Up0:08 AM, 12th October 2013, About 11 years ago
Reply to the comment left by "John Daley" at "11/10/2013 - 16:55":
you say tort does not apply here, but in your post you said that the (tort of) strict liability applies. DPA only applies if there is a breach of repairing covenant and so this would need to be established...chicken and egg! i.e. under s.4 of The Defective Premises Act 1972 the Landlord owes a duty to all persons who might reasonably be expected to be affected by defects in the state of the premises. The duty is to take such care as is reasonable in all the circumstances to see that such persons are reasonably safe from personal injury or damage to their property from a relevant defect. Under s.4(3) the “relevant defect” must constitute a failure on the Landlord to carry out his obligation to the tenant for the maintenance or repair of the premises. Under s.4(2) the duty is owed not only where the landlord knows (whether as a result of being notified by the tenant or otherwise) of the “relevant defect”, but also where the landlord ought in all the circumstances to have known of it. so the collapsed roof must be a breach of the landlords obligation and so no cause of action accrues under DPA without crossing this hurdle. DPA therefore does not establish a liability. The act refers to 'reasonableness', which usually equates to the average person, not a 'competent' person as you indicate. having dealt with inter insurance claims of subrograted rights, i think you are under a misapprehension about insurance companies. agreed DPA is used when tenants are injured in their homes, but then S.11 L&T ACT 1985 will apply thus satisfying the hurdle of 'relevant defect'. where perhaps you are confused is S.11 L&T ACT 1985 does not apply to garages/outbuildings and suchlike.
Neil Robb
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Sign Up16:46 PM, 12th October 2013, About 11 years ago
Hi
I my experience a roof does not just fall down over night. How old is the garage. Where there signs of rot or damage before the incident if other garages had this defect. And the management company did nothing to inform you of this problem. Then I would hold then to account. Insurance ask for all details of property so why was it not covered by the policy.
John you sound very angry and asking for regulations for landlords are you aware of how much regulations we already have to deal with.
From tenants behaviour, Gas cert, electric Certs, land lord registrations complying with council policy and much more.
a tenant does not pay the law is on there side and after months and some case's over a year you might get it back.
tenants deposit scheme 20 inventory document . Then try claim for damage caused tenant to find out the form had a small mistake on it so therefore up held in tenant's favour
I think landlords use this to inform others and help them with there experience
or to learn.
I wonder how many current regulations your are not complying with at present.
Please remember we all have different level of knowledge and like to hear form more experienced Landlord's
John Daley
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Sign Up15:51 PM, 14th October 2013, About 11 years ago
Hi Neil
Lets turn this around for a moment. Apologies to Julie for using her case to illustrate a point but I think this post goes to the heart of some of the things that need addressing in the PRS.
If one of your children had been the tenant here and the car was something that you knew to be precious to them, what would your reaction be if they said the garage roof at home fell on my car, it's wrecked and my landlord said "Oh well that was bad luck, nothing to do with me !" I rather suspect almost every reader here would not take this response particularly well.
Tom Thumb
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Sign Up11:28 AM, 29th October 2013, About 11 years ago
What's the latest on this?
Julie, could you clarify something for me, please?
When your property was rented out, did it state in the 'particulars' that it came with a garage? If so, the letting agent should have been fully aware of its presence. So why are they saying it isn't covered by the building's insurance?
Julie Dawson
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Sign Up7:58 AM, 30th October 2013, About 11 years ago
Reply to the comment left by "Tom Thumb" at "29/10/2013 - 11:28":
Hi, I bought the property with a garage and then let it to a tenant with the garage. To be honest i never thought to keep an eye on it as the only person that ever uses it is the tenant. The latest is that the insurance does cover the garage, but our management company for the block doesn't "repair" the garage, they never have and don't have the funds to. We are at a yearly meeting next week so I'm going to bring it up. If an insurance claim was going to go through it would be with my tenants insurance and my building insurance, as he's a taxi driver he doesn't want it to effect his insurance in the future so he hasn't pursued it. I have had the roof secured/made safe so nothing further will fall.
Tom Thumb
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Sign Up9:51 AM, 30th October 2013, About 11 years ago
Thanks Julie.
Good news that the buildings insurance cover the garages!
Ok, my understanding of the situation - and I'm not a pro - is that IF the garage roof collapsed through being neglected/ lack of maintenance/repair, then the 'owner' (or management company, if the garage is included in their remit) has been negligent through not keeping it in adequate condition. Therefore the 'victim' can make a claim against them for any damage - no question.
But the claimant may well need to 'prove' there was negligence by taking photos of the rotten joists etc. (Unless the owner just accepts liability, of course.)
If, however, the roof had been in a reasonable state of repair and the collapse was caused by, for instance, the strong winds we've just had, then the claimant doesn't have a case of 'negligence' so would have to make the claim against his own insurers. That is not to say that the car owner's insurance won't then try and claim their money back from the garage owner's insurance by targeting the 'public liability' part. Basically - let the insurance co's sort it out.
(Say you didn't 'know' the claimant - they were just someone who parked outside your garage and part of the roof fell on their car(!) - then what would you do? Yes - let them make their claim and you make yours - and let the respective companies sort it out).
It might still have to come to this - you both submit your claims. I doubt you are in a position to 'accept' liability - your insurance company wouldn't be happy with you, and probably wouldn't accept what you say anyway.
I know you want to do the right thing by your tenant, and feel it's unfair he should have to fork out £££s to cover his excess and increased premium , but - really - that isn't your problem. That's the deal we have with insurance companies - we all need to be prepared to cough up the excess should we make a claim - end of.
(Which is precisely what he'd have to do was involved in any other kind of accident.)
I reckon he DOES have a good chance of claiming against your insurer for the full amount, so it might work out fine for him and he gets his excess back.
(Or, should he not manage this, and you are that way inclined, you could - as a gesture - cover part or all of his excess for him.)
Mind you, I suspect there's another issue here! You may need to find out pretty pronto WHO is actually liable to keep the garage in good repair; insurance companies AREN'T willing to pay out to cover poorly-maintained properties or cars. If you drive a death-trap car that has rotten suspension, and it's this that causes an accident, do you think they'll pay up?! Ditto if the house wall that's been crumbling for years finally gives way.
Fingers crossed it's the block maintenance group.