Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Anon
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Sign Up8:04 AM, 6th March 2013, About 12 years ago
Word has it that MX have poured over their documentation to see if they can do the same thing with their margins as BOI. Their conclusion is that they can't.
As MX don't have an all monies charge over properties they have financed they can't insist on taking 100% of any sales proceeds to reduce their exposure. However, they do have the powers to call in all loans if you pay off one which are in fact much nastier. Therefore, if you need to sell a property MX have the right to make you sell them all and repay all of their loans. If they actually do that complaints might be upheld and being government owned these days they don't want that grief. Therefore, they often negotiate, using the threat of using their powers to call in all loans to persuade you to overpay and use surplus sales proceeds to reduce other mortgages with them. It's a game of poker really.
If you do need to sell, the best thing to do is not disclose that to MX. Tell them you have an opportunity to refinance one property away from them and ask for written permission to do this without them enforcing their rights to consolidate. If they agree, and they most probably will as it all counts towards their redemption targets, then all you need do is a one day bridge the day before your sale is completed. Lots of people purchased properties and financed with MX using back to back financing so it's interesting to note that the same tactic is now being used to get away from them with the minimum of pain.
Brian Smart
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Sign Up18:29 PM, 25th June 2013, About 12 years ago
I have come across this forum while trying to find out if Mortgage Express have been laid to rest yet as I thought they had effectively been in administration for five years. They have ruined my life, lied and cheated their way through court, double crossed me when I had struck a deal with them and used stealth procedures to search Land Registry and put charging orders on all my properties.
This is the first place I have found where people have shown any concerns about the way MX operate. More general forums have responded to post from people like me basically telling them to stop moaning and get on with their lives and they have just got what they deserved.
Over the last five years I have lost all hope of having income from property in retirement as it has all been taken from me, directly or indirectly. I have had one court case after another and lost them all, walking away believing that justice is never done. And many cases proceed without a hearing and no chance to defend.
A quick example: in one repossession hearing in 2009 I told the judge that the MX "evidence" was an identical computer generated sheet of paper for every case they brought (there were 3 that month) and it was all a pack of lies. He asked the MX representative to comment but the man shrugged his shoulders and said "this mortgage is unregulated, we don't have to do anything".
And that is the crux of all my problems. I am in my sixties and have had mortgages all my life but no-one ever explained to me when I started investing in property that these mortgages did not have any rules and the lender could do what they liked. I get no sympathy for my ignorance of course, as I am told I should have known that. To me that's like saying when you buy a train ticket you should be aware that there is a type of ticket that doesn't guarantee you a ride to your destination and there is no refund if the train company doesn't get you there, and there is no route to compensation and there are no legal safeguards to protect your rights. You don't know what you don't know! In this case that a mortgage is a mortgage is a mortgage - NOT!
I see from reading this forum that the FSA are not interested in whether there is fair play and I already know that the Financial Ombudsman will not "interfere in the running of a commercial company". The fact that MX are not "running" and are owned by the taxpayer makes no difference.
Charging orders mean that I have no right to the future value in my remaining few properties and may even mean they can be sold without my permission from what I can tell. So the only reassuring thing I have read in any forum is that my state pension cannot be touched. I just have to wait a couple of years until it kicks in and then that will be my income for the rest of my days.
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Sign Up21:26 PM, 25th June 2013, About 12 years ago
Anyone with properties which have equity and are not on MX mortgages should apply voluntary interests or charges for all the existing equity and future guesstimated equity in favour of trusted parties.
Then MX can't ouch you if you have other MX mortgaged properties with possibly negative equity!
Yes they can apply charges but won't be able to exercise them if there is no value in the property for them to obtain!
Believe me lenders of any description; credit cards etc are very quick to apply 2nd charges on any property.
Make sure you beat them by imposing voluntary charges in favour of trusted parties!
Costs about £50 per property and takes about 2 months to fully sort.
If you have parents always stick voluntary charges in their favour for any amounts you want; stops lenders getting their grubby little mitts on any equity you have or may have.
It has worked very well for me!!
Brian Smart
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Sign Up17:03 PM, 26th June 2013, About 12 years ago
Does a voluntary charge placed after MX put their charging order on my BM properties have any effect? Is there a pecking order? i.e. I have a property worth £140k with a £100k mortgage and a charging order for MX value £254k. I put a voluntary charge to my brother on the house. (I owe my brother about £30k historically but haven't put this on record). What happens if I then sell at the market price for £140k? Can anyone stop me selling (i.e. MX)?
I will have a look at Land Registry site to see what they say but personal experiences are always better.
Thanks.
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Sign Up18:01 PM, 26th June 2013, About 12 years ago
YES there IS a pecking order..
ANY voluntary charges or interests MUST be applied before even a lender puts down a protection for a charge BEFORE the charge as even been applied.
If you have left it too late then you are too late; they have beaten you.
If MX have a 1st mortgage on your property then all their 1st charge has to be satisfied FIRST.
This will also apply to other MX properties you may have as MX can take equity from other properties you have MX mortgages on.
So get those charges in on your non-MX properties ASAP.
On the MX properties you have lost everything unless out of sales you can repay.
Very few MX holders have positive equity.ANY non-MX properties you ned to protect ASAP; forget the MX ones you've lost the lot.
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Sign Up15:31 PM, 27th June 2013, About 12 years ago
I am not in the unhappy position you find yourself but would like to take your advise on putting a second charge on my properties some are with MX but the majority are not I am glad to say. Can you give some advice as to how you bring a second charge in favour of a family member or indeed through my limited company if this is possible.
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Sign Up5:11 AM, 28th June 2013, About 12 years ago
Best thing to do is contact LR at Peterborough.
They were very helpful to me and actually guided me on how to complete the forms as I was in a rush; I was panicking that 2nd charges would be applied before I got mine registered!
In particular one of their operatives coached me through the process.
If you're desperate I could look out the contact name who dealt with my applications.
I think he might have even been a supervisor!
Was impressed with their helpfulness.
Brian Smart
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Sign Up7:57 AM, 28th June 2013, About 12 years ago
Thanks for confirming I am beaten. It is better to know where I stand and act accordingly. I need to go off and research how charging orders can be used now as one of the properties MX have put an order on is with TMW and has a small amount of equity. It has been the focus of my attention for the last 4 years as I slowly renovated this with every spare penny I could raise. I would be heart broken if I could lose this now.
Back to MX, I have one mortgage left running with them and they have been adding all the legal charges from the repossessed properties to this account bumping up the balance. As I pay this account every month without fail I am annoyed that they put "Arrears legal charges" on it on a regular basis. I have complained to the Ombudsman but now I have seen these postings about their right to consolidate I guess they can legally do this too?
Why didn't they just sell the live and kicking mortgage accounts to another bank? Isn't asset stripping the name of the game in administration? Sell the good accounts to someone else and write off the rest, selling them to a DCA for a few pence in the pound. Why prolong the misery? It's been 5 years of this now. If my remaining MX mortgage was sold on to XYZ Bank I would have a chance to keep some retirement income. What good is it to the taxpayer owners of MX if I end up having to draw benefits and cannot generate income and therefore pay tax?
Mark Alexander - Founder of Property118
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Sign Up10:11 AM, 28th June 2013, About 12 years ago
@Brian Smart - what was the catalyst which lead to all of these repossessions? Was it mortgage arrears or something else?
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Sign Up4:51 AM, 1st July 2013, About 12 years ago
Brian you need to sell these properties as all you are doing is working for MX.
You will NEVER be able to repay all that you owe.
Ideally see if you can persuade family members or close associates to buy your properties you would wish to to retain them.
Once they have purchased you may request them to apply voluntary charges in your name on those properties for ANY amount you choose.
Nobody can find out as such charges or interests are not notified to the previous creditor once the property is sold to another 3rd party.
You would need to ensure no assets appeared in your name to prevent 3rd party charging orders etc.
Easy to do as I have been doing it for years myself.
The BIG problem you will have is for any associates to afford to purchase your properties.
You'd be better chucking it all in and go bankrupt.
You'd be free and clear in about a year.
I very much doubt whether if you sold all your properties you would have any equity remaining; so why bother carrying on.
Don't spend anymore money on the properties; just get rid of them.
If MX refuse a short sale; just advise them you will file for personal bankruptcy; they can't stop you.
I know of someone who did this and is free and clear after 6 months and enjoying life and he has assets; system is easy to beat.
I can't see the point in flogging a dead horse.
Just accept MX were too fast for you and get rid of them.
Shame you didn't see my posts a few years ago about 2nd charges as you would have beaten MX!
But you are where you are.
What is the point in prolonging the agony!?
MX are NOT interested in full recovery.
they will repossess given any opportunity.
the way to stave them off is to pay the mortgages on time.
They leave you alone then.