Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
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- The analytics service(s) used by Our Site use(s) the following Cookies:
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First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up13:34 PM, 19th March 2014, About 11 years ago
Dont we think it's about time the wider world knew about these tactics?
Having recently joined here and being impressed by people power regarding the West Bromwich fiasco, I was wondering if the same thing could be done to highlight to the press, MPs and the public at large just what UK AM/MX are up to with their nasty tactics.
I’m sure everyone can understand them needing to repossess when mortgage payments aren’t met, but it’s quite obvious that they are being far more ruthless than that.
Their objective is to simply close down loans, collect the cash and to hell with the damage they leave behind. Landlords who have a squeaky clean record of payments seem to be hounded and repossessed simply because of a minor infringement in the terms of a contract.
I’m sure that the vast number of MX customers could be ‘found out’ on some minor technicality (even thought they are responsible landlords and not in arrears. This would ultimately lead to their downfall.)
The fact that UKAM aren’t even interested in landlords paying down some mortgages, surely proves that they are gunning for everything- and are not prepared to act reasonably?
The fact that such a minor infringement then leads to ALL the mortgages being foreclosed, and apparently then the houses sold at ridiculous prices, is surely wrong morally?
UK AM are basically a dirty government agency who have a brief to get the money in. They are effectively working under the control of some government department or other (probably the Treasury). It seems to me that whilst the government want the dirty work to be done – they don’t want to be seen to have anything to do with it. It’s such an emotive story that we have nothing to lose, and potentially lots to gain, by setting it out in the open for public consumption.
What is most annoying is that the lending done by MX in the past was openly encouraged by them in order to gain market share. They were happy with back to back deals – and they weren’t illegal anyway. The market is now rising and in 5 years time equity levels would be high for virtually all current customers.
To conclude, my point is, can property 118 not begin an intensive publicity campaign/machine in order to tell the world of what our government are doing via this grubby outfit?
Mark and his team are obviously cut out for this and I would even suggest that a marketing fund is set up by us MX customers in order to invest in our futures. If we don’t – it’s probably only a matter of time before they stumble over you. WE need to put our money where our mouths are – this is assuming Mark and his team would be prepared to take up the cudgel? They already must have lots of contacts? Perhaps it could be done hand-in-hand with the NLA etc?
What we need to do ultimately is embarrass those who are in control.
I’m sure the angle about the plight of tenants caught up in all of this will be an emotive way to present it. Current sentiment does not run high for landlords, but it would be different if the tenants misery aspect was used greatly. Let’s not forget too that many people have their residential mortgages under the control of UK AM too!
Max Cave
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Sign Up15:53 PM, 19th March 2014, About 11 years ago
I agree with Chris Green. My dealings with UKAR gave me the impression that they were not working in the interest of the borrowers. They made every effort to see if they could repossess my portfolio. I was left alone only after I agreed to-
1) New terms - which allowed them to sell my portfolio whenever they wanted!
2) Pay them a 6 figure sum in loan reduction - long story
3) Make additional capital payments whilst I had interest only loans.
My 2 business partners who did not have the cash flow to negotiate went into LPA receivership. Needless to say they were both made bankrupt!
Richard Dyson of Mail on Sunday (at the time) wrote various articles about UKAR's tactics and I think it maybe worth feeding him new information again.
I do not trust MEx/ UKAR's motives. I would advise caution in dealing with them.
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Sign Up15:57 PM, 19th March 2014, About 11 years ago
Max,
Would you mind explaining how your business partners were made bankrupt by this?
Were the properties sold at a deep discount and then your partners chased by UKAR for the shortfall?
How long ago was this? It sounds the most extreme story that I have encountered so far.
Any ideas why they targeted you?
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Sign Up16:30 PM, 19th March 2014, About 11 years ago
Max, your story sounds shocking. Thanks for sharing it. However it serves to illustrate just what they are prepared to do. It would be interesting to know a little more if possible?
I just think that any reasonably minded member of the public hearing these tales would be horrified about how honest business people (who presumably aren't in arrears - as always seems to be the case with these MX issues) are being treated by their government.
Make no mistake - all this scandalous behaviour is at the government's instructions. It is simply that UK AR are their puppets that do the dirty work for them. Don't be surprised - this is what governments do - especially if allowed to.
For what it is worth, Richard Dyson is now the finance writer for the Telegraph, having left the Mail. I'm not au fait with the twitter world, not my scene at all, but he is.....His details can be found here.
http://www.featuresexec.com/bulletin/news_article.php?id=20233#.UynA0mfKF9A
Perhaps someone can alert him to this page via a tweet?
I think that this story is nothing short of a scandal linked to the government. Any decent journalist who took up the scent would find themselves with a great story. Reputations are built by scoops like this. The reporting angle of the effects on landlord's tenants PLUS the fact that UK AR control hundreds of thousands of ordinary people's residential mortgages should be enough to create a lot of interest, concern and worry for many. It would read as what it is - an atrocious scandal.
Something has to be done though, and 118 has shown the power of it's leadership and initiative with the WB fiasco.
How about it Mark/Neil?
Regarding financing a fighting fund. I think we have to accept that not everyone would contribute. This shouldn't be a barrier to the initiative being started though. There is too much at stake for us to decide that for that reason nothing should be done.
Maybe this thread could be a reference point to direct people towards for us to get our point across to the wider audience? In that case as many instances as possible that members here have to share would be a massive help. The thread needs to be packed with accurate information and details about how MX customers have been treated. Obviously if there are any instances of good treatment from UK AR - then it is only fair that they should also be noted here.
I know it might sound corny - but we can either fight - or simply wait and hope that nothing happens to us!
If you have just one MX mortgage - you should be concerned!
What are other members' thoughts on this - and the fighting fund suggestion please?
Is anyone happy to tweet Richard Dyson and get the ball rolling?
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Sign Up17:15 PM, 19th March 2014, About 11 years ago
@ChrisGreen
If you read the links I provided, you will see that Property Tribes has an open dialogue with UKAR and they seem happy to respond to any questions or concerns we might have, although, understandably, they will not comment on individual cases.
Their remit is to "treat customers fairly" and they will have to stand by that.
I am in contact with the journalist Emma Lunn and will ask her if she might like to get involved.
She writes for the Telegraph and the Guardian.
One thing I will warn about is that the U.K. public will not sympathise with the plight of any MX/UKAR Landlord! They will revel in it and use it to incite more anti landlord sentiment.
However, they might sympathise with tenants losing their home, and that would be a better media angle imho.
Max Cave
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Sign Up17:32 PM, 19th March 2014, About 11 years ago
Without going into too much detail, all this happened around 2011. From what I know, my business partners did go into arrears due to recession driven non paying tenants. However they were happy to discuss reduction of the arrears via a payment plan. Whilst this was happening, UKAR insisted on instructing LPA to look after the portfolios. During this time the receivers charged fees and added additional management fees to the portfolio that was already running at low cash flow.
Then mysteriously, tenants started to vacate and the receivers even sold properties without the borrowers' knowledge. ALL THIS HAPPENED DURING THE negotiation phase. Of course, once 1 property was sold at a massive negative equity plus all the additional rental management fees the MEx arrears naturally grew exponentially!
One could argue that borrowers should never be in breach in the first place and that if they were in arrears then they deserved to be sent to the 'gallows'! However, deliberately using LPA receivers to run up costs and then sell to generate bigger arrears during negotiations is very under handed.
I don't believe that we were picked on deliberately. The impression I received was that UKAR was here to close down as many loans as they could, especially when these 'toxic debts' were ring fenced and (probably) effectively written off already by the Treasury.
I was left alone only because I had some money to give them for now. BTW, I had no arrears but I did breach because they paid some of my disputed service charges on some of my properties!
It is my belief that they will move onto everyone and close all loans when borrowers cannot clear the arrears, immediately. Once that's finished, then they will start from borrower 'A' again and move their way down to 'Z' for re valuations to see if they could fore close early'
Remember, they have nothing to lose if these debts are 'ring fenced'!
Chris Novice Shark Bait
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Sign Up17:57 PM, 19th March 2014, About 11 years ago
I have already sounded out Kenneth Clarke and Goerge Osbourne in a blanket letter about West Bromwhich and Bank of Ireland and concerns that I have about other mortgages that I hold including 2 with Mortgage Express and ME's previous bullish treatment of tenants occupying a lease option property that I once managed. They refused to recognise the lease option because the motgage holder had gone bankrupt after I purchased the lease option. They challenged me legally and although 7 of us got together and put up a good fight on limited funds we rolled over and lost our lease optoion fees and properties without it being tested in court.
The response from these two political heavyweights (Justice Minister and The Treasury) was poor. Although the tone of the replies was sympathetic the content was unhelpful and I had already exceeded the actions of their advice. Interestingly the whole issue of UKAR (the Zombie) bank was side strepped by them both. I assure you it was well spelt out in my letter what they were getting up to and I am grateful to property 118 and prooperty tribes for the infornation I was able to use.
I am very concerned.
Max Cave
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Sign Up18:14 PM, 19th March 2014, About 11 years ago
Also for anyone reading this, here is the process if you have breached-
1) You get a letter providing reason(s) why they KNOW that you breached. They will also give you a certain number of days to clear off all your MEx loans as a portfolio or face LPA receivers. You can breach on 1 or 2 loans but the whole of your portfolio is at risk and they expect you to clear ALL the loans off by set date or face receivers. This is usually 30 days. i.e. pay £millions by date 'x' or face LPA receivers.
2) Then one would request a meeting with them whilst the clock is still ticking.
3) In the meeting, they will give you the impression that they are doing a fact find to help you manage your arrears or debt etc.
4) Once they have all the information, they will offer you the chance of giving them your savings and all NET profits to be used as over payments. They will reiterate that the clock is still ticking and that you have only a couple of weeks to decide.
5) Whilst you are deciding and consulting lawyers, your tenants will get notifications from a LPA receiver that they wanted information about their tenancies. Naturally the tenants panic and some even decide to stop paying rent/ serve notice to leave.
I did lawyer up but the laws governing B2L's are such that MEx could instruct LPA receivers whilst I fought them in the courts! Of course, once LPA receivers takeover, they have the powers to sell and manage the properties as they see fit.... and all this for a fee too! Even if I won the case, it might be 2 years down the line and who knows whether I still have all my properties intact and what the cash flow situation would be! In fact I would most probably have bigger arrears to clear.
So the end game is that one either folds or give in to their demands and new terms. I have not bothered to make a fuss out my situation because technically I did breach on a few of my loans (although I was never in arrears). However, I don't treat any of my tenants or business associates in such manner.
If this is what UKAR thinks 'Treating Customers Fairly' is then I guess I have yet to learn a lot about running a business.
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Sign Up19:51 PM, 19th March 2014, About 11 years ago
@ Vanessa.
Yes I agree, and as pointed out in my post too I think that the tenant angle will bear fruit. Another massive fact is that UKAR control a huge amount of residential mortgages too! This will also have a big impact on the story. However, whilst I agree many people loathe landlords, it's a long way off the mark to say that all do.
Many people understand that a landlord runs a business and that many have almost been forced down that route owing to poor pension performance and low interest rates. I cant agree that everyone apart from landlords hate landlords.
Thanks Vanessa for attempting to contact your journalist contact too.
@ Max
Although you were in arrears, its obvious that they used that to effectively try and destroy you and your partners. How can that be right? They had no interest in working with a customer to try and sort matters out.
I think we have to be naïve to believe that, as Vanessa says, they aim to treat all their customers fairly.
That's just plain rhetoric, and anyone who believes it is living in cloud cuckoo land I think. The thing is, they will obviously come across all prim and proper when being interviewed by the likes of PT - it's their default mode. However if you were privy to hearing their private conversations I'm sure it would be a much different tale!
We all know that Mark's time is being taken up getting the support for his 28th March West Brom deadline. Hopefully once this is put to bed a concerted effort via 118 can be made - with members showing the appropriate financial support in order to get the story out as far and wide as possible.
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Sign Up21:38 PM, 19th March 2014, About 11 years ago
@Chris Green
To be clear, I did not say everyone other than landlords hate landlords!
I said not to expect sympathy for landlords affected by UKAR/MX.
Worth remembering that we are tax payer's too, and they are repaying tax payer's money!
I suggested that the "treat customers fairly" is not a remit they can be seen to be ignoring.
I have it in writing from them on PT that this is their policy.
Interviews on the likes of PT provide transparency and can be a way to hold them accountable to what they have claimed.
PT wants to work with MX/UKAR to avoid confusion and ensure that landlords are informed about their policies and can plan accordingly. A collaborative approach is better than a confrontational approach to my mind.