Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Gary Byrne
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Sign Up16:44 PM, 27th March 2013, About 12 years ago
Hi Judi,
This is a write up on another 'property 118' forum. Think you might find it interesting.
I’ve also heard that MX losses are subsidised to 75% of book value by the Tax payers bail out money. Therefore, if a property if sold for 50% of the mortgage value MX would show 100% profit on their books and somebody would probably get a nice bonus. Do you think this might be incentivising them to look for any old excuse to call in mortgages, e.g. letting to tenants on benefits and anything else they managed to squeeze into their mortgage conditions?
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Sign Up19:57 PM, 27th March 2013, About 12 years ago
I think the issue that has been highlighted here is to NEVER trust MX.
Don't let them know anything different to your original mortgage contract.
Only ever make generic enquiries; never give your account no and proper name.
It seems MX leave decent mortgage payers little choice once they know things are different to what the original mortgage was for.
The answer here is obvious..........................don't tell MX anything that would cause MX to try and call in your mortgage!!
Economy with the truth is called for where MX are concerned!
Sharon Betton
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Sign Up14:55 PM, 3rd April 2013, About 12 years ago
I have read the thread on this with great interest. I think most of the comments have some merit. It seems to me that the Gary unfortunately and possibly in ignorance, did something that he should not have done. It is very clear when taking out a mortgage what it is for. I appreciate he may be making little excess from renting out without permission, but that permission was required. The fact he has now asked for permission is good, but there is no requirement to grant this permission retrospectively.
Mark's advice is good, fight it. There are reasons to feel that a Court may not allow a repossession provided you make it clear that should you have been benefitting from a lower mortgage rate, you will clear it - that is a more logical way of settling the money side than your saying you will pay extra to pay more off the mortgage - you've been in breach of your agreement for a no. of years and if you have had your mortgage at a cheaper rate, then you owe them.
I spend a lot of time fighting the corner for landlords with great pride, but no landlord should be bringing the profession into disrepute by making suggestions that really seem extremely dubious. Of course they somethimes work - but please, keep it quiet!
I would also say that the suggestion that you say you are moving back and the tenant is the lodger though interesting, may be on shaky ground. How did Mortgage Ex. find out that you were letting it? Is it not possible that having had the discussions with them you have had, they would keep a very close eye on what happens with this? Your scheme may work when the discussion has been very limited, but where they are fully aware that the owner is in Spain, that he has lived there for some years, he would need to put some effort and time into getting his family back to England, I think they may be cynical and believe somebody has come up with a cunning plan.
Mark Alexander - Founder of Property118
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Sign Up15:05 PM, 3rd April 2013, About 12 years ago
@Sharon Betton - yes I completely agree and at the risk of making Paul Barrett even more paranoid, who's to say that MX are not monitoring this thread?
Gary Byrne
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Sign Up17:30 PM, 3rd April 2013, About 12 years ago
We have a member of parliament who is now looking into it. We are also looking into remortgaging with another lender.
@ Sharon Betton. Thankyou for taking the time to read this thread. My main aim was to seek advice and to try to get people in the same boat as me to get together so we could, in numbers, be heard. I am totally up for keeping to the contract and staying within the guidelines. I did not cause this economic meltdown, the banks did. I did not know how long I would be out here and I did not know that MX would become nationalised by the banks. If I had the ability to know that I was not going to find work and that I was going to end up here in Spain then I would not have wasted my savings on paying the mortgage, I would have changed to a BTL. Unfortunately I do not possess such abilities and had to bend the rules to buy myself some time. Now I have managed to sort my finances and family I can know go back and sort out things like this. Unfortunately MX are saying no. I have read on many forums that the government (tax payer) bailed them out for somewhere between 75 and 100% of their debts. Of course now it all makes sense. They can now foreclose on people forcing them to sell at say 50% of market value and still make a massive profit. This is simply unethical and immoral accounting. Once again 'joe public' is being screwed. No matter what you think I have got away with Sharon it was not done with malice and it is nothing compared to what MX are doing to hard working people. I can quite simply give the keys back. I dont live in your country anymore and I have no assets here not even a car. I did what I could at the time to keep my home but it did not work. They do not want to find a mutual way around this so I will probably sell and live debt free for the rest of my life. Least when the interest rates go up I will not be affected by it. I successfully sued my bank once for 5K for illegal bank charges before they managed to turn that around. Its amazing what the banks can do when they want to.
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Sign Up20:08 PM, 3rd April 2013, About 12 years ago
Wise advice from Sharon Betton; 'they may work; but please keep it quiet'
Absolutely; mouth now well and truly zipped!!!!
M W
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Sign Up2:47 AM, 13th April 2013, About 12 years ago
I have a mortgage with MX (previously with B&B). I have been overseas for many years and last year I finally decided to 'legalize' my arrangement. I have had tenants in my house since I first let it out 16 years ago.
When I contacted MX they sent me a change of address form to fill out. I did that and then sent some documentation proving my new address and that was it. No change to the interest rate payable (at least not to my knowledge) and it was all done. No heavy phoine calls or threatening letters and no extra costs or liabilities. My circumstances would appear to be very similar to the OP with very different outcomes and experiences. It may well be individual managers within MX that are driving this situation.
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Sign Up12:07 PM, 13th April 2013, About 12 years ago
Morning Gary,
Any joy with MX or mortgage brokers?
Gary Byrne
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Sign Up8:49 AM, 14th April 2013, About 12 years ago
At the moment we have a member of parliament helping us with MX. To be honest we are thinking of selling and relieving ourselves of the chains of debt. I get so angry with these faceless cowards that refuse to talk to you personally and I feel sorry for the people that have to take the flack and verbal abuse one gives them over the phone. I guess they are only doing their job and if the computer says 'no' then 'no' it is.
“The modern banking system manufactures money out of nothing. The process is perhaps the most astounding piece of sleight-of-hand that was ever invented. Banking was conceived in inequity and born in sin... But if you want to continue to be slaves of the bankers and pay the cost of your own slavery, then let the bankers continue to create money and control credit "
Josiah Charles Stamp. President of the bank of England during the 1920's apparently said that.
This world has more debt than it has money to pay for it. The biggest crime is not what these Bankers, politicians etc do, its the fact that the common people do nothing about it. Except moan on forums. LOL Thank you all for your concerns and I will keep you posted and if any of you are up for a revolution count me in. We were going to have one over here in Spain but it was too hot so we had a beer instead.
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Sign Up16:56 PM, 19th April 2013, About 12 years ago
Hi Gary,
Just interested to know how you got on with mortgage broker/other lenders.