Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Andrew Rudge
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Sign Up10:53 AM, 3rd January 2024, About 11 months ago
I have MVHR in an older property and it works very well. By design you extract from 'wet' rooms and supply dry rooms. A wet room is a kitchen, bathroom or WC. Air flow rates from each supply, extract will be very different. Supply rates to a bedroom will be half that of a living space, extract from a bathroom twice that of a kitchen. The whole system is designed to suit your space and will need to be set up and calibrated.
ModularGuy
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Sign Up16:47 PM, 3rd January 2024, About 11 months ago
Slooky, MVHRs do not extract air from one room and pump it to another. They extract air from some rooms, typically bathrooms and kitchens and vent this warm, damp air to the outside, passing over a heat exchanger. That heat is used to warm air drawn in from the outside to feed other rooms, typically bedrooms and living areas.
A previous commenter is right - retrofitting this is expensive and hugely disruptive, if you’re planning on a whole house system.
You can now get single room MVHR which are easier to install but will leave you with a visible unit in your bedroom and something on the wall outside.
You can also get purge vents, brought out to allow new builds to meet a new section in the building regulations around overheating, which are designed to bring in lots of fresh air, but there’s no pre-heating, like with an MVHR.
Or, you could simply fit a bathroom / kitchen Xpelair type unit to simply such the damp bedroom air out.
If NUAire (who I consider as the Rolls Royce of MVHR) are reluctant to recommend PIV because of internal gutters, are you sure these are not part of the problem - they can be a nightmare
Slooky
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Sign Up16:55 PM, 3rd January 2024, About 11 months ago
Reply to the comment left by ModularGuy at 03/01/2024 - 16:47
Thanks for your response. I am aware that the bad air is pulled out and fresh air pushed in as per my post. I also favour them because it has been said that the heat exchanger is cheaper to run than the alternative system which actually has a heater.
It's a nice flat and the thought of putting vents and units in the bedroom will spoil it which is why I am considering the mvhr unit rather than PIV. Tenants would have no reason to switch it off. We also intend to run it of the landlord electric supply so the tenant doesn't pay the running costs. You are the second person to say it is very expensive and difficult to retrofit but no one has said why?
Slooky
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Sign Up17:04 PM, 3rd January 2024, About 11 months ago
Reply to the comment left by ModularGuy at 03/01/2024 - 16:47
By the way the company who said a piv couldn't be installed in the loft quoted legionellas disease. However we are quite happy to vent/duct directly through the roof and have a unit sit in the loft. I have also recently seen one which can sit in a cupboard (we have a floor to ceiling cupboard in the hallway) which ducts into the loft so I assume it can take from the bedrooms and push fresh warmed air back into the hallway next to the bedrooms. I really would like to hear from someone who has the same problem. I have looked at the individual units and they are small and tidy but use a heater which is expensive to run
Slooky
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Sign Up17:10 PM, 3rd January 2024, About 11 months ago
MRXBOX95AB-WM1 WALL MOUNTED MVHR UNIT
Has anyone any experience of this unit?
Andrew Rudge
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Sign Up17:19 PM, 3rd January 2024, About 11 months ago
Reply to the comment left by Slooky at 03/01/2024 - 16:55
It's expensive because it's time consuming to fit. Upstairs isn't so bad because you can run ductwork through the loftspace. These ducts are typically 73mm diameter, are flexible, sort of, and come In 50m rolls, it's like wrestling a python. These ducts run in pairs for extract and supply to living spaces, singles for bedrooms.
The problems and cost involve getting into the kitchen for instance, you can't just bang big holes into your joistwork to feed duct through. Your going to be pulling up lots of floorboards and boxing in ducts as they drop down walls.
My system is quite compact but still has 24 duct runs and 200m of it.
My project involved a complete back to brick refit and it was still hard work.
People like EPC can design your system but nobody knows the fabric of the building and where best to run duct.
Have a look on buildhub, quite a few have done diy jobs that will give you some foresight.
Andrew Rudge
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Sign Up17:26 PM, 3rd January 2024, About 11 months ago
Reply to the comment left by Slooky at 03/01/2024 - 17:10
You can't just pick a unit out of a catalogue, it has to be sized to the building. You have to calculate the size of the building, calculate how much air you need to shift, then find a unit that will shift that volume of air running at 30% load.
If you look on buildhub they will show you how to do the calculations, or you could use somebody like EPC ventilation who will give you the calculations and a selection of suitable units to choose from.
Andrew Rudge
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Sign Up17:30 PM, 3rd January 2024, About 11 months ago
Reply to the comment left by Andrew Rudge at 03/01/2024 - 17:26
Just to add, MVHR is covered under building regulations, part F I believe. If you google the relevant documents they will tell you the minimum amount of air you need to shift for each room. It's no good you curing the mould issues if the inmates then die of hypoxia!
Andrew Rudge
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Sign Up18:51 PM, 3rd January 2024, About 11 months ago
Sorry, it was BPC Ventilation, not EPC.
ModularGuy
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Sign Up23:35 PM, 3rd January 2024, About 11 months ago
Slooky, I build social housing for a living and we fit MVHR units in every new home, so I’m a big fan and have fitted hundreds.
The MVHR unit can vary in size from something the size of a carry-on suitcase to something more like a sideboard!
I’m our smaller houses we fit a unit which is actually combined with the cooker hood, so sits in the kitchen, and on larger properties we usually tuck the unit in the roof space, but we’ve also put them in cupboards. You need to be able to get to the unit to change filters, at least annually and we recommend every six months.
The expense comes in running the ducting. Our homes are designed with voids above the ceiling to run the ducting. In a retrofit, if you’re a single floor flat, with the loft above, then that’s relatively straightforward, but if you’re more than one storey or your not immediately below the loft you’ve got to find somewhere for the ducting and air admittance valves (the things that sit in the ceiling to deliver or extract the air - usually one per room).
I saw someone suggest the ducting is c73mm. I’ve never managed to do an installation with ducting that small. As standard we use 125mm round or the oval / rectangular equivalent and on bigger properties we use 150mm. The other poster also suggested the flexi ducting. We never use this. We use the clip together rigid. It avoids the python wrestling the other poster noted and the corrugated internal surface of most flexi pipe massively reduces the performance of the system. You don’t want to create turbulence in the pipework. It creates noise and problems in balancing the system.
So, most of the expanse comes from the ducting install.
The other issue is that rooms like bathrooms need the facility to boost from a background trickle rate to a higher boost rate, to remove humidity. This can be achieved using a sensor in the main unit (most have this facility as an optional extra) or by connecting it to the light switch, much like a shower fan. It is possible to set the trickle rate to run permanently above the boost rate, which I’ve done for simplicity a number of times, but that can be noisy. In bathrooms / toilets without windows, there must be an opportunity for a manual boost - building regs say “in rooms where the primary pollutant is odour, there must be a manual boost”! 😂 This means an extra switch, although we often do that using wireless switches to avoid complex wiring costs.
NUAire or other suppliers / installers will usually size system and ducting for you, and the Part F building regs documents, particularly the latest edition, have some really simple guides and the docs are free on line.
Finally you MUST commission the system. If found NUAire approved installers who don’t understand how to do this. It’s not hard to do, but it does need a bit of kit known as an anemometer to measure the air flow at each admittance valve. NUAire instal docs describe how to do it, although they do miss a couple of important bits.
On your other point, PIV would also have some of the ducting challenge / expense although you only duct to certain rooms. I guess the legionella risk would come from the fact that most PIV units draw air from the loft space rather than directly from outside.
Does the landlord, or anyone else do a legionella check? In commercial properties, like our factory, we’re obliged to check annually.