Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Tobias Nightingale
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Sign Up10:38 AM, 28th March 2017, About 8 years ago
Reply to the comment left by "Robert Mellors" at "27/03/2017 - 20:38":
That clears a lot up, thanks! However I would think if it was a joint tenancy would it not be the 'lead tenant' that would be responsible to pay for the council tax/utilities? But what if said tenant is on benefits and in a hmo? As far as I know said tenant would have to claim the room amount which would be hard if the tenancy cites the total rent rather than individual amount. I may be wrong but would stating the address on the tenancy but not citing a room number also fix said issue? Or am i being stupid and missing something that should hit me in the face lmao.
Karen
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Sign Up9:06 AM, 29th March 2017, About 8 years ago
Reply to the comment left by "Robert Mellors" at "27/03/2017 - 23:51":
Hi Robert
Ive found your advice really useful. Thank you.
I did a bit more research and I've informed the assessor that I'll run them as guest houses and apply business rates for the properties, but strictly no breakfasts and a lot more work for my cleaners!
Hopefully that'll stop the individual council tax bills going out next week. The other properties can be let out as whole properties retaining the whole house council tax.
The down side is that renting out whole properties removes a number of individual good value, quality rooms from the market for individuals on a budget.
Thanks again
Karen
Robert M
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Sign Up9:58 AM, 29th March 2017, About 8 years ago
Reply to the comment left by "Tobias Nightingale" at "28/03/2017 - 10:38":
Hi Tobias
At the moment I have a couple of properties which I let out as whole house joint ASTs, one has four joint tenants, the other has 2 joint tenants. None of the tenants are related to each other, and they have come into those properties at different dates, so I simply issue a new AST whenever a tenant leaves and a new tenant move in. The AST's just state the whole house rent (i.e. it is just one address, room numbers are not mentioned as part of the address as the tenants are free to swap and change rooms as they agree amongst themselves), the ASTs do not specify which tenant should sleep in which room. As such, the whole house rent is "apportioned" to each tenant by the Council so that they assume each tenant has to pay their share of the total whole house rent. - This is not strictly the legal position as it is joint and several liability, but apportionment is how Councils come up with the figures upon which to do their calculations of each tenant's HB entitlement.
In the 2 bed property both tenants are on HB, and claim separately, so the the HB is awarded based on the total rent divided by two (the whole house rent is approximately 2 x the LHA rate for a room in a shared house). One tenant has their HB paid direct to me, the other has it paid to them and it is then paid to me. The Council Tax bill is sent direct to the joint tenants, and they are jointly liable for paying it, but how they organise this between themselves is up to them, it is their bill and their liability.
In the house let to four joint tenants, again it is just one address, one AST, and one whole house rent. The rent is set based on the nearest comparable (in terms of how the house is used), i.e. it would not be appropriate to price the rent based on a letting to a single family household, as the wear and tear, maintenance, management costs, risks, etc, are not the same, so instead the rent is set based on 4 x single room rental rates (as that is a much fairer comparison). Initially, the Council refused this because that meant that the house was let at much more than the similar sized houses that were family lets, but after a very long awaited appeal decision, the Council have accepted this reasoning and are backdating the HB entitlement to the start of the tenancy. In relation to the Council Tax for this particular property, the Council have billed just one of the four tenants, but I have only just been told this by the tenant, so last week we assisted her to appeal against this. (I imagine it will be many months before the Council revise their decision, but in light of the success with the HB appeal, and how it has been done with other joint AST properties, I do expect the Council Tax to eventually be apportioned between all the joint tenants).
Robert M
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Sign Up10:27 AM, 29th March 2017, About 8 years ago
Reply to the comment left by "Karen McKee" at "29/03/2017 - 09:06":
Hi Karen
I'm glad that my comments/suggestions have been of use, but as always it is with the proviso that you should seek your own independent legal advice (as I am not legally qualified, and I'm also basing my experiences on situations in England, which may differ from Scotland).
In relation to running your properties as a guest house, (assuming no planning restrictions barring it being a guest house, and the application of business rates is favourable compared to Council Tax, etc), if you market your property to the client groups you want, then you will not stop other client groups applying to come to the guest house, but you will find that you mainly get the client groups that you actually want, and of course you have ultimate say over whether you let to any particular individual anyway.
I'm not sure why you feel you can't let out all of the properties as "guest houses", and provide cleaning and laundry facilities etc, if that is the model that works well for you. Nevertheless you can let the properties as whole houses but to groups of individuals as joint tenants if you wish (as explained to Tobias, above), in which case there is no loss of "individual good value, quality rooms from the market for individuals on a budget", it would just be done on the basis of individuals becoming part of a joint tenancy instead of having individual room tenancies. This overcomes the problem of each room being given a separate Council Tax bill, and instead the joint tenants will receive the Council Tax bill (but there is nothing to stop them giving that to you to pay for them).
Karen
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Sign Up16:57 PM, 29th March 2017, About 8 years ago
Reply to the comment left by "Robert Mellors" at "29/03/2017 - 10:27":
Hello again Robert
I've run it by my solicitor and it's ok.
The 2 big properties already have guest house consent and I'd switch to business rates instead of council tax. The other 3 are residential and would require a 'change of use' via the planning department.
I think I'll be letting the 3 smaller ones to students on 1 x AST (all HMO) who don't pay council tax and the 2 big properties will get 100% small business relief on business rates.
The irony is that they wanted to increase the CT to £4000pm, my original council tax bill for the 5 properties was approximately £1000pm. If all now goes to plan, then this will reduce to zero thus they loose the original £1000pm I had been paying for years. Where's the sense in that?
Karen
Robert M
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Sign Up17:16 PM, 29th March 2017, About 8 years ago
Reply to the comment left by "Karen McKee" at "29/03/2017 - 16:57":
Hi Karen
So glad that I've had any input into helping to resolve your problem (as per the original post), and hopefully your experience will assist other landlords facing similar problems in the future.
Councils can be extremely stupid at times, they don't work on common sense or logic, they just interpret the rules (often incorrectly) and then apply their interpretation of the rules to the detriment of all concerned (including themselves). This is a prime example, they will now be £12,000 per year worse off. Like you say, where's the sense in that?
Robert M
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Sign Up17:26 PM, 29th March 2017, About 8 years ago
Reply to the comment left by "Karen McKee" at "29/03/2017 - 16:57":
Plus of course, if there is a serious homelessness problem in your town, you could offer to let the Council rent rooms off you to house the homeless, and you could charge the Council the local Travelodge rate (or maybe just below that rate, e.g. £40 per night = £1200 pcm). Where the Council are housing the homeless in emergency accommodation, it is done via you invoicing the Council's homelessness department, NOT via any Housing Benefit claims or other nonsense.
- I imagine you don't want to go down that route, BUT it does provide another option for you if needed. (then you have the irony of the Council paying you, instead of charging you).
Tobias Nightingale
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Sign Up10:41 AM, 30th March 2017, About 8 years ago
Reply to the comment left by "Robert Mellors" at "29/03/2017 - 09:58":
Hi Robert,
Thanks for your detailed response. A last question.For the sake of argument lets say a council has banded each room as described in this post, if the LL was to switch to a 'joint' tenancy would that fix the issue? Ie Is the decision reversible? Or once done would it be permanent?
Karen
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Sign Up11:02 AM, 30th March 2017, About 8 years ago
Reply to the comment left by "Robert Mellors" at "29/03/2017 - 17:26":
Hello Robert
That's a bit too scary for me, but I'm astonished at the sums involved.
Thanks again
Karen
Robert M
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Sign Up11:23 AM, 30th March 2017, About 8 years ago
Reply to the comment left by "Tobias Nightingale" at "30/03/2017 - 10:41":
Hi Tobias
If the council has already assigned each room with a separate Council Tax account then I would appeal against this, and if all the rooms are the same address and all let as a whole house, e.g. a joint tenancy, then this would be very strong evidence to support the contention that it is just one rateable property (whole house).
All decisions are reversible, but it may only apply from the point at which those conditions are met.