Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Paul Fay
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Sign Up14:27 PM, 4th November 2017, About 7 years ago
Reply to the comment left by Giles Peaker at 04/11/2017 - 13:45
Giles, my point is that it's worth looking in to rather than simply accepting the management companies decision that the leaseholders are responsible for the costs; which we both seem to agree on. We simply can't comment with any authority without having all the facts; which the review that we both advocate would elicit.
The OP states that the cladding is the same as Grenfall. Is that a fact or a generalisation? It's important to be certain. I understand that the Grenfell cladding was certified as meeting the required standards so if it was the exact same cladding and it's now failing the tests, the original certification test was flawed. If the cladding is the same as Grenfall, the outcome of the public enquiry would presumably identify whether there is a viable target - assuming it reports in time.
I'd also agree that there is no point in proceeding unless the chances of success are good. Ultimately there is likely to be an insurer standing behind this should there be a successful action. Even if the culpable organisation went into administration on the back of a claim, I understand that there is legislation (rights of third parties against insurers) ensuring that the aggrieved party can still recover from the insurer.
If the culpable party has no insurance and is essentially a 'straw man', then I'd agree that there is no point in proceeding. It would be good money after bad.
James Noble
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Sign Up17:38 PM, 4th November 2017, About 7 years ago
Hi all. Wow, what an erudite group of folk you all are. It has been a fascinating discussion, and gives me (and the other leaseholders) much to think about. We have been told that the cladding is the same as Grenfell. Perhaps we shall need to register our complaint and wait until the Grenfell report arrives. Meanwhile, attempt to discover more of the background to the cladding being added in the first place. Generally, the prospect looks bleak, and I'm hoping our M.P. might come up with a solution, or at least a compromise. Thank you all. And if you suddenly spot a solution, do keep adding to the link. James.
Giles Peaker
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Sign Up17:44 PM, 4th November 2017, About 7 years ago
Reply to the comment left by Paul Fay at 04/11/2017 - 14:27
Latent Damage Act negligence only applies where there is actual damage to the building. There is no damage here. There is economic loss, but not damage to the property. So there is no negligence claim under Latent Damage. (That is even if the leaseholders could bring such a claim, which they couldn't, and even if the negligence could be identified on the part of some person/body who owed them a duty of care, which it very likely can't).
Every other possibility is time barred in this case. It may not be in others.
I do this kind of work. If there were realistic options to explore, I'd be suggesting them.
The OP and a large number of other leaseholders are going to be in very difficult positions. If cladding was put on as major works previously, there may be an argument for the unreasonableness of a second charge. But even then, if the freeholder or FMC hasn't got the funds to deal with the problem - and few will - where does that leave the leaseholders? With a dangerous building, an unsaleable asset, and no way out of the situation but to pay up.
Paul Fay
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Sign Up0:50 AM, 5th November 2017, About 7 years ago
Reply to the comment left by Giles Peaker at 04/11/2017 - 17:44
Excellent point about economic loss. Case closed!
Laura Delow
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Sign Up7:58 AM, 5th November 2017, About 7 years ago
If a 2013 new build block on which this type of cladding was used & is now deemed dangerous & needs to be replaced, would leaseholders be able to claim on their NHBC?
Ian Narbeth
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Sign Up10:11 AM, 6th November 2017, About 7 years ago
Reply to the comment left by Giles Peaker at 04/11/2017 - 17:44I agree with Giles and whilst I am not a litigator I see a problem with trying to get round the limitation periods by using the Latent Damage Act 1986. The claimants (James and the other leaseholders) would have to argue that there was negligence on the part of the freeholder when the cladding was put in such that the freeholder is liable and simultaneously that the negligence was not such as could be discovered by the claimants.
A latent defect is a defect caused by a fault in design, materials or workmanship, that existed at the time construction was completed but was not apparent at the time of completion. I think it will be impossible to prove this as the cladding is highly visible. If it should have been apparent to the freeholder that it was defective, it should have been apparent to the leaseholders.
James, waiting until the Grenfell inquiry issues its report won't fix the problem and in the meantime, it may be impossible to sell or mortgage the flats. In addition, would it not now be negligent to delay sorting out the problem? Think of the reaction if there were fire and the cladding burned like that at Grenfell Tower.
James Noble
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Sign Up10:46 AM, 6th November 2017, About 7 years ago
Thanks Ian. By 'delay' I meant delaying our claim against whoever, until further details appear from the Grenfell inquiry. The actual work will still go ahead, asap. Quotes sorted, and starting dates arranged.... I can't believe that this problem hasn't arisen in other privately owned high-rise flats. A huge number have been tested, and found wanting. I wonder if some local Councils have come to some arrangement with the owners and are willing to provide a financially level playing field between Council-owned flats and privately-owned flats? James.
Paul Fay
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Sign Up12:40 PM, 7th November 2017, About 7 years ago
Again I have to emphasis that I am in no way linked to the legal profession, however, I have come across the following which may be of potential relevance re economic loss:
Losinjska Plovidba v Transco Overseas Ltd, The Orjula [1995] was a claim in negligence. For the claim to succeed there must be damage as pure economic loss is not recoverable in tort. The defendant failed to properly secure a number of barrels of hydrochloric acid that were being transported on the claimant’s ship, resulting in leakage which left a layer of acid on the ship’s deck. The only ‘damage’ pleaded was that the spillage meant that the claimants could not dock their ship in a normal berth but were forced to take it to a specialist cleaning berth where the layer of acid could be removed, causing the claimant to incur extra costs. Although the claimant did not plead any ‘damage’ in the sense of a physical change to his ship, there was an ‘interference’ with it. Mance J held the defendants liable for this interference. The Court of Appeal considered that the fact that the property in question required the expenditure of money to restore the property to its former usable condition was material.
I do agree that if there is an action, it is for the freeholder to pursue but there is no reason why the leaseholders cannot fund it as a successful action would be in their interest rather than the freeholders. Given the above, I would again look to obtain a formal legal opinion and do some fact finding.
Paul Fay
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Sign Up12:49 PM, 7th November 2017, About 7 years ago
Reply to the comment left by Laura Delow at 05/11/2017 - 07:58
Definitely worth looking into. I'd try the NHBC in the first instance but the contract (for the original leaseholders) was with the builder. Under the supply of goods and services act applicable in 2013 (now Consumer Rights Act 2015). The fact of the matter is that the property as sold did not comply with the Building Regulations (probably despite reasonable attempts to) and as others have said, the property is now more of a liability than an asset.
If the lease has changed hands, I suspect that the builders liability may have died with the change unless it's covered by the NHBC.
Paul Fay
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Sign Up12:52 PM, 7th November 2017, About 7 years ago
Reply to the comment left by Ian Narbeth at 06/11/2017 - 10:11
Ian - I disagree with this comment:
A latent defect is a defect caused by a fault in design, materials or workmanship, that existed at the time construction was completed but was not apparent at the time of completion. I think it will be impossible to prove this as the cladding is highly visible. If it should have been apparent to the freeholder that it was defective, it should have been apparent to the leaseholders.
If the cladding was (incorrectly) certified as being fit for purpose to comply with the building regulations, how would the freeholder or leaseholder know any different. It has required specialist testing to identify the latent defect.