Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Reluctant Landlord
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Sign Up13:52 PM, 28th October 2022, About 2 years ago
Reply to the comment left by Dylan Morris at 28/10/2022 - 13:20
I must admit feel the same. But.
The government are screwing private LL's over and despite the fact we are hated, they now need us. So, in a weird way they are allowing their warped belief to become reality.
I KNOW I am not a rogue landlord, but at the same time my property is now required and like it or not, I will let to the highest bidder. Sheer economics. I have tried to take the moral stand and offer it to 'home grown' families on the housing list but no one wants to know.
Given the opportunity to make hay while the sun shines, I will. At the end of the day I'm still in the PRS. I will be hated regardless and be hit and charged with paying higher taxes, SL at some point.... so I might as well take what I can for the lean times we all know are coming.
Beaver
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Sign Up13:58 PM, 28th October 2022, About 2 years ago
Reply to the comment left by Dylan Morris at 28/10/2022 - 13:20
So if you cast your mind back a couple of years to when we were in the EU we used to have lots of Polish people working here; lots of them were doing low-paid jobs like our care-work. And some were working and taking work-based benefits then having that paid to family members living in the EU, not the UK. And EU rules stopped us from withholding the payments. Eventually when we left the EU the gravy train stopped.
Now if we have nice people from the Ukraine or elsewhere who might fill the gap in our care sector left by all the Polish people who left I'm guessing we wouldn't have to pay benefits to Ukraine, or wherever else they are from.
If Serco pays the rent then I presume you don't have the problem you have with benefits claimants which is that:
(1) If the rent is paid to the tenant as housing benefit rather than direct to you the tenant may not pay you and you may struggle to evict.
(2) If the rent is paid direct to you by the Universal Credit people and somebody finds out that they were not entitled to benefits then the Universal Credit people can come and get the money off you, even though as a landlord you have no powers at all to check their eligibility.
So from my point of view if the rent is paid by Serco, if the tenants look after the property and they get on with the neighbours or Serco take action when they don't I can't see why I wouldn't consider them. I've not experience of Serco but for me it all boils down to just how good a tenant Serco is.
If Serco is a good tenant it seems to me that they may be a much better bet than the Universal Credit people or your local council social housing people. I have an open mind about them.
Luke P
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Sign Up14:22 PM, 28th October 2022, About 2 years ago
Reply to the comment left by Dylan Morris at 28/10/2022 - 13:20
I wonder what happens when they've used up all the 'slack'. Because it will come. Eventually. And sooner than they expect...!
Beaver
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Sign Up14:37 PM, 28th October 2022, About 2 years ago
Reply to the comment left by DSR at 28/10/2022 - 12:57
A lot of government thinking isn't very joined up is it? It was a difficult situation during Covid and that has to be acknowledged but none of the governments showered themselves with glory; they spent billions trying to stop a disease that could never be stopped, and when it was obvious that it could never be stopped. So we ended up with the government carrying unprecedented levels of debt and with small business, the bit of the economy that employs the most people and creates the most new jobs after a recession carrying unprecedented levels of debt. Then Vladimir Putin invades Ukraine and creates a crisis that any competent government ought to have foreseen. And we end up with an economic crisis. All that as a response to a disease with a mortality rate of 1% and which could never have been stopped.
So whatever happened to the climate crisis, the thing that everyone was talking about as being the greatest threat to mind before our latest economic woes? And now we have a huge deficit so we can expect lots of people to be saying "...we screwed up...so it must be someone else's fault....who can we blame and get someone else to pay for this....it must be all the rich people."
And because most of the rich people are in places like Switzerland and Monaco the next people who are perceived to be rich that are available to target are "the landlords" most of whom don't have may properties, but they are just an easy target.
Now whether it's because of population growth, immigration, asylum seekers, not building enough houses or changing demographics we don't have enough houses. Cost of government borrowing is high and government doesn't have enough money. The only solution to both reducing the impact of climate change and housing people is investment. So at the moment the jury is out....will governments (regional and national) realise that the only solution is to allow investment in housing stock that is easy to heat with renewables and changing the incentives such that this will happen? Or will they all go "...let's bash the landlords.." because 'the landlords' are the easy whipping boys to attack for the failure of their governments and their policies.
It remains to be seen whether our governments have been able to learn from their mistakes. But surely...with a shortage of housing only a total idiot would include that attacking investment in good housing was going to achieve anything positive.
Luke P
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Sign Up15:02 PM, 28th October 2022, About 2 years ago
Reply to the comment left by Beaver at 28/10/2022 - 14:37
https://youtu.be/QDf8ZjR4ato
Beaver
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Sign Up15:23 PM, 28th October 2022, About 2 years ago
Reply to the comment left by Luke P at 28/10/2022 - 15:02
It's an interesting video; yes I do remember the 1970s and in fact I sometimes joke that we are back in the '70s....we don't like Russia anymore, people are talking about using nuclear weapons, the power companies are talking about turning the power off in the winter, and the cheapest way for me to heat my house would be with coal. But 18 months ago we had a 'climate crisis'...
The video makes an important point about governments liking inflation because it reduces the value of their debt (and says that is different to the 1970s); but at the moment the government is spending more servicing that debt than it spends, for example, on the NHS. And whilst the government might benefit in the longer term from inflation the Bank of England (a Bank that is now independent of government) doesn't like inflation.
The idea of governments liking inflation to reduce debt isn't a new one to me and I remember people talking about using renewables in the early 1970s.
Liz Truss I think briefly mentioned wanting to make the UK a more attractive place to capitalise on the opportunities from renewables before being given a reminder by the markets of the importance of economic competence; and I believe BMW may be making the electric mini in China. You can't export our housing stock to China and I wonder which government, if any, will have the wit to come up with policies to make the most of that opportunity. It didn't happen during or after COP in Glasgow did it?
None of the governments seem to have any big ideas but the big idea I would like them to consider is to make it attractive for us to invest in upgrading our housing stock to use renewables. And I would like them to allow us to invest our pensions in our housing stock to upgrade it to use renewables. At the moment our tax system doesn't favour that; the cheapest way for me to heat my house right now would be with coal, I can't deduct all the investment required to upgrade my BTL investment to renewables against my revenues and I'm not allowed to use my pension to do it.
At the moment they just seem to be focused on keeping their jobs...getting elected at the next election. So I don't know whether we will just see more anti-landlord "bash the rich" rhetoric, or whether somebody will emerge who has the wit to understand that the only way to fix the housing crisis and the climate crisis is to invest in solutions to fix it. Biggest source of finance in this country after residential housing stock is our pensions.
treeman
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Sign Up8:46 AM, 29th October 2022, About 2 years ago
I once looked at this from a government agency they took over the house I had no say in who when or how many tenants were there but at that time I was still responsible for ongoing maintenance insurance etc and they paid at LHA but took a "cut" for managing the house this was for at that time people in transit
I did not take them up on it at all
looks as all the hotels are full or they have/are kicking them out, the cheapest way would be to send them home as its been proved a great number are fit young men from a non-war torn country just looking for the benefit of a soft "rich" country
moneymanager
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Sign Up11:52 AM, 29th October 2022, About 2 years ago
Turn the telesope around, this isn't Serco (for government) providing housing for needy asylum seekers, it is the GOVERNMENT deliberately destabilising this country and its indigenous population by having that same population (the tax paying base) pay for its own destruction (of both social and financial fabrics) and using the cover of unrestrained (engenderred people trafficing at vast profit) people movement to do so. Quite simply, this is war and we all are the enemy.
In the 1920s the Bolsheviks used criminal Chinese as a control mechnism for the vast Ethnic Russian population that outnumbered the, largely,non Russian Bolsheviks, they had no means to communicate their orders other than by brute force, we have had a few inter ethnic riots recently, "we ain't seen nuffing yet".
Rod
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Sign Up14:30 PM, 29th October 2022, About 2 years ago
Why should we encourage the growth of exempt housing providers?
PRS landlords are more highly taxed than any other self employed people and our properties are subject to stricter requirements (and penalties) than the rest of the residential rental sector.
Exempt providers do not have to meet HMO requirements, nor do councils have powers to enforce standards. By providing housing to them for all the unprocessed asylum seekers, the government can carry on processing only a small percentage of them while tax payers pay to house the growing number who are not processed.
This week, the DLUHC Committee issues a damming report on the Exempt sector
https://committees.parliament.uk/committee/17/levelling-up-housing-and-communities-committee/news/173906/exempt-housing-and-support-services-are-a-complete-mess-says-committee/
steve p
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Sign Up3:25 AM, 30th October 2022, About 2 years ago
Reply to the comment left by Dylan Morris at 28/10/2022 - 11:06
Not all discrimination is illegal. You could argue its positive discrimination. How though is it any different to student only lets?