Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Industry Observer
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Sign Up9:45 AM, 7th September 2012, About 12 years ago
What a fascinating thread. Don't usually have time to catch up with them all but after starting reading couldn't stop.
Also couldn't help noticing everyone gradually drifted further and further away from Mary's article points, and as I know Brum and don't need to help Ben with his career move and life choices I'll focus on the article.
Why is it so tough to succeed with s21 when it should be automatic? Several reasons, including in no particular order:-
1. Agents who don't know how to complete forms properly
2. Ditto Landlords themselves
3. Judges who don't know the Law
4. Judges who are too easily swayed by incorrect and inapplicable defence arguments
5. Tenants who are advised by the waifs and strays department at the LA to try every trick in the
book by attending a hearing and having a nervous breakdown in Court - sorry Ben!!
6. Ditto CAB and apols to no-one
7. Having a joke alternative system called APP where now any tenant writing anything on their
response to the Court papers gets a hearing from Judges running scared of HR Act which
doesn't really apply anyway.
and so on.
Someone made the pont Ben I think about the date for a Periodic Notice. This was clarified years ago in the Meys case and it went well for a while but now for some daft reason some Judges are taking it upon themselves to decide it is the day before the tenancy agreement start date that is the end of a period of the tenancy, noit the day before the rent due date as stated in the tenancy, which as Mary says is the correct date.
Ben Reeve-Lewis
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Sign Up22:15 PM, 7th September 2012, About 12 years ago
Thanks for the contempt I/O 🙁
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Sign Up23:15 PM, 7th September 2012, About 12 years ago
Just to confirm even more about how much I agree with immediate eviction if no rent is being paid I have received a letter from the council housing benefit dept regarding my wrongun tenant.
She was in receipt of single room rate at £69.27 as her child is now not with her.
Therefore I could have been receiving £700 per month had she still had the child with her.
So now she has a luxury 2 bed 2 bath flat for £69.27 per week.
The council letter now advises that because the tenant has not replied to their correspondence thay are stopping the LHA claim.
Probably the reason she has not received the correspondence because she hasn't been there!!
She hasn't surrendered the keys and therefore I can do nothing until she does or she is evicted by the RGI company.
So now she is in my property with nothing being paid, not even LHA which was being paid directly as she was in arrears by 2 rent payments.
I think I am going to apply to be a housing charity as some of my tenants seem to think I provide free housing.
The way things are presently, i think they are CORRECT!!!
Ben Reeve-Lewis
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Sign Up0:22 AM, 8th September 2012, About 12 years ago
I have to say I/o your arrogance has really pi**ed me off. On Point 5, speaking as someone who has to actually save people's homes for a living I am proud to say I manage it 90% of the time and on sound legal grounds and the people that I represent continue in occupation long after the court case or my intervenations, they arent merely evicted later on, the job isnt just to buy time. I dont resort to tears, I've been doing it for 22 years and well know how to comport myself in front of a judge.
Also, the people who do my kind of work are not waifs and strays, they are housing professionals who get spat at, sworn at, threatened and abused on a daily basis and still provide a professional service
Your role on this forum and others where you post seems to revolve around sniping and sneering at people who do the job day in day out. Have some respect for your fellow human beings doing a very difficult job in stressful circumstances.
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Sign Up1:25 AM, 8th September 2012, About 12 years ago
Yes I think you do a valuable job Ben; I have that Norgen principle up my sleeve!!! should I ever need it.
Doubt whether many lenders are even aware of it
It is just annoying it doesn't work for BTL mortgagesw.........................oh well!!
Would it work though it the property became my PPR even if I was in breach of the strict mortgage conditions?
Mary Latham
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Sign Up17:21 PM, 9th September 2012, About 12 years ago
Ben I know very well that IO is well able to fight his own corner but I think that you have misread what he said in point 5. He was not calling the people that work for the LA waifs and strays he was talking about the clients that you deal with.
Ben I do not need to tell you that not all those who do your job understand the law as you do nor do they understand the PRS as you do and I am sorry to say that many landlords now see these people as the enemy - fair or not that is the truth.
Landlords find it very difficult to accept that local authority staff are not their to help landlords they are employed to help tenants and therefore the advice that they give, which is within the law, to stay put when an S21 has been served feels like an attack on landlords.
I know that your job is very stressful and that you come accross some awful landlords but now that all local authorities need landlords to work with them, to fill the black hole that creats homelessness, many of your colleagues around the country need to rethink the way that they deal with tenants who actually deserve a S21. You know, as I do, that many landlords will use a S21 where they have got good grounds but do not want the hassle of S8. While you are fighting for those that do not deserve your help you (not you personally) are driving away good landlords who would work with you if they felt more respected. I do realise that you have rules and regulations and these do not allow you to pick and choose those that you help but the increasing number of bad tenants that gain your support are hurting those who really need it.
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Sign Up18:25 PM, 9th September 2012, About 12 years ago
Hear. hear, Mary.I believe most LL don't wish to evict if the rent isn't paid; but they have little choice.
It would be far better if a TRO had access to the social fund and said to the LL the council will pay the rent you have not been paid, essentially LHA which would only be 2 months worth, if you the LL will drop your Section 21.
We then recover that LHA frrom the tenant by deductions from benefit.
Tenants would then know that if they spend their LHA on anything else apart from rent they risk being booted out and if the LL is convinced by a TRO to retain them they will have to repay it anyway by deductions from their benefit.
Therefore there would be little incentive to spend the LHA on anything other than what it is intended for, namely rent.
It would save TRO's loads of hassle. it would reduce TA costs.
It would save court costs and clogging up of the county courts
Mark Alexander - Founder of Property118
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Sign Up3:36 AM, 10th September 2012, About 12 years ago
I would be interested to hear what Ben thinks of this idea. It seems perfectly logical to me.
Mary Latham
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Sign Up7:03 AM, 10th September 2012, About 12 years ago
Isn't much more logical for the LHA to be paid to the person who is providing the home as happens with local authority and RSL tenants? The adminstration would be much simpler and less costly and there would be no need for so many staff at call centres because landlords would not need to call them?
Why are the tenant of local authorities and RSLs treated with less respect than those of private landlords who are "trusted" to pay the LHA over to the landlord? Isn't this discrimination?
Mark Alexander - Founder of Property118
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Sign Up9:13 AM, 10th September 2012, About 12 years ago
So simple, so obvious, so why does it not work this way?