Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up2:52 AM, 6th September 2012, About 12 years ago
a bit of bad history there.
you guys are missing the point i'm trying to make here.
the purpose of the exorcise is to change the law, not try and establish who wrecked the economy.
by changing the law, landlords would be encouraged to start buying property again and we would see an increase in the value of property and the economy would start to pick up.
give any business a safe environment to work in and it will flourish.
and the reason why our leaders should look at this is down to equality.
we only supply one of the 3 BASIC NEEDS and we are punished for it.
equality means that Tesco must be made to give free food to a shoplifter for the next 2 months
and a lady of the night should be forced to give her favours for free to any client that refuses to pay.
and yes the idea of Tesco or a sex worker giving there goods and services free for two months is ridiculous.
it's just as ridiculous as Landlords being forced to give their services for free for 2 months.
now do you get the point.
we must change the laws.
landlords across Europe do not have the problems we have here. to bring into line with Europe !?
there are so many reasons on so many levels why the laws here are so wrong.
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Sign Up6:18 AM, 6th September 2012, About 12 years ago
Absolutely do concur with what you state; but I think things are much worse than no rent for 2 months.
If your tenant is not on LHA and chooses not to pay you, even though they could, you would be facing more than 2 months loss of rent.
Mine was 9 months plus criminal damge and theft.
All because of the useless County Court system and the law being the way it is presently.
I think the one thing that can be relied upon is the law regarding a LL ability to get rid of a tenant once no rent is forthcoming will NOT change.
It is NOT in the govt's interest to see people who haven't paid their rent booted out immediately.
Politically they would be seen as the 'nasty' party putting out people on the street; which actually they would have to house and that would cost them a fortune.
Presently it is the private LL that takes the hit.
Not many votes are lost by govts not protecting a LL interests!!!
There are only so many cardbord boxes out there!!!
The real effect of govt policies will be evidenced by the amount of homeless tenants.
I can't remember where I saw this but apparently about 20 % of tenants are in arrears
There are 4 1/2 million tenants so I think that would be 900000 evicted tenants if the law allowed this.
Therefore despite agreeing wholeheartedly with your take on the law bing changed; it ain't ever gonna happen.
We as LL are going to have to continue to suck it up!
No matter how annoying it is and no matter what the effect on us might be.
Therefore we can only try and protect ourselves as best we can via
RGI
LL insurance, content, malicious damage etc
Home owning guarantors
2 months deposit
Advance rent
Full referencing including LRS and tenantid
Additional referencing that Mark does as mentioned in his post about letting.
Most LL only do 1 of these, when actually ALL of them are required
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Sign Up7:21 AM, 6th September 2012, About 12 years ago
You pose pertinent qtns and i think we both know as an amateur, me and a professional . you; that very few LL would have managed to enter the PRS had such capital adequacy regulations been required.
Where would all the 4 1/2 million tenants have gone!?
Of course the reason these CA requirements were effectivly discounted was because there was a wall of cheap cash looking for a home.
You know exactly all about this as you were there at the beginning of it all.
But we are where we are.
I just think the banks are mad foreclosing and crytalising their losses just for the sake of a few extra quid monthly.
It has been a case of the banks being penny wise and pound foolish.
The seem stuck in a dogmatic mindset rather than look at the pragmatic way of managing things.
Banks by their adherence to outdated ways of managing their loan books are suffering losses that neeed not be the case.
After all if mortgage payment fall short by £100 per month, so what!
At the end of the year the mortgage debt is £1200 odd more.
Capitalise it, add to the overall mortgage debt.
It will be another £5 extra for that extra £1200 on the overall mortgage debt.
do this for say 5 years.
That is peanuts.
I do this with service charges.
I increase my mortgage debt by £6000 per year as I refuse to pay service charges.
The lender has to pay the charges or lose 1st charge security over the property.
The cost to me is an extra £15.00 per month!!
Plus it is in my interests to increase my mortgage debt as much as I can.
Now with the interest rates being so low.;........MX and all that I can easily afford the extra, providing I have a tenant!!
It clearly makes sense for the lender to cover the situation otherwise they would lose about £150000 in valueas my properties are well below the water level.
They at least are being pragmatic; but only because I have them by the s & c's!!!!
Invarably the mortgagee will be able to recover and start making full payments and possibly pay down the extra amount borrowed by default , as a result of the lender's forebearance or assistance.
Everyone wins.
Of course the ones who are really suffering are those large portfolio LL that are coming off fixed 5 year deals and CANNOT obtain refinancing for love nor money as the banks have changed their criteria.
They bankrupt the LL with very little possibility of recovery and crystalise massive losses, allowing cash rich investors to hoover up all the dirt cheap property.
It is not a sensible way to manage existing bad debt.
Best to keep the finance going on original returns if rent is coming in than take the massive hit to the loan book.
Banks seem to think they will be able to recover their losses from the LL; they live in a dreamworld!
By the way I still use my Money Centre coaster that I received back in the day!!
There is also that Norgen principle thingy that Ben has posted about at length which would prevent a lot of repossessions if mortgagees knew about it.
Mark Alexander - Founder of Property118
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Sign Up9:25 AM, 6th September 2012, About 12 years ago
I follow the point you are making Paul, however, if landlords got wind of banks continually capitalising mortgage interest arrears, what would be the incentive for landlords to pay their interest every month. A line has to be drawn sadly.
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Sign Up11:30 AM, 6th September 2012, About 12 years ago
"All because of the useless County Court system and the law being the way it is presently."
Paul, the key word here is PRESENTLY.
have you never heard of the saying....if there is the will, we will find a way.
never say ""it ain't gonna happen"" we must first have the will to make the changes we need to see.
as for non-paying tenants, they are only non payers because they can and can't do anything about it.
change the law and the non paying tenant becomes an extinct beast. they then have to pay, claim LHB to if required but pay they will because it's their only option.
ask yourself " why do I work so hard ?" because you have a mortgage. the debt, the threat of eviction, of loosing everything focuses the mind.
tenants will have their minds focused by a change in the law when they learn what happens if they don't pay rent.
just look at the benefits; rents would stabilise, LL profitability would go up, less damage to property, less abuse by all from all, the economy would certainly start to pick up, property prices would start to increase due to more sales, money would start to move again.
Mark Alexander - Founder of Property118
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Sign Up12:34 PM, 6th September 2012, About 12 years ago
Cosmo - if people with a mortgage don't pay they stand to lose their home and get a bad credit rating making it hard to find another one (eventually!)
If tenants don't pay their rent they stand to lose their home and get a bad credit rating making it hard to find another one (eventually!)
Am I missing the point here or is there no difference?
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Sign Up13:38 PM, 6th September 2012, About 12 years ago
I do agree with you cosmo; but I suppose having been around for a few years I am a little bit cynical.
I do not believe the short term political imperative, as far as politicians perseve it would be served by helping LL.
They do not consider the undoubted benefits of a such a law in the round.
It would take someone with rather large cahonies to introduce a law to give LL immediate possession of a property if rent wasn't paid.
This I why I state it 'ain't gonna happen'
I wish it would; but am realistic to know that our wonderful new housing minister will not even have this situation in any of his civil servant briefings.
And it won't happen any time soon.
Damn annoying I know; so all we as LL can do is adopt strategies to mitigate these circumstances when they inevitably occur.
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Sign Up14:40 PM, 6th September 2012, About 12 years ago
In theory you should be correct Mark.
Unfortunately wrongun tenants are able to find sucker LL it seems any time they like.
Obviously this is all wrapped up in CCJ not being aplied to the Registry Trust automatically.
LL not carrying out full DD.
Most tenants know the system is riddled with loopholes which is why they continue to abuse the system and get away with it.
If all LL followed your methodology for sourcing tenants, this would cut down on these wrongun tenants.
Unfortunately LL and LA out there don't carry out this relevant and necessary work.
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Sign Up15:41 PM, 6th September 2012, About 12 years ago
Yes but surely it is in a LL interest to rent out a property, if they can't because of a tenant waiting to be evicted, surely the lender would apply some common sense; but as you have said, such sense isn't that common!!?
I cannot see many occasions when a LL would deliberately not bother with having a tenant.
Most of the LL problems are caused by non-rent paying tenants and the time it takes to get rid of them.
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Sign Up5:26 AM, 7th September 2012, About 12 years ago
I think part of the problem with Section 21s is that the advice that is given out regarding them by coucils and other organisations is unbalanced and incomplete. The advice always seems to emphasise that the tenant has a LEGAL RIGHT to stay in the property until eviction and this is what is picked up on. The tenant hears this, it seems simple and straightforward, solves his / her problems and if he overstays he's not even doing anything wrong so why doesnt he just exercises his legal rights? The flip side of this action is never explained so the advice is incomplete.
I would prefer the advice to be more balanced and along the lines of, 1. First things first, you have a legal contract with the Landlord and must leave by the s21 date. As a public body / responsible organisation we will never encourage anyone to break the law, breach contracts, harm your own future, 2. Your future housing needs will depend on good refs, private sector LLs will see any court action as a black mark, 3. However if you do really have to overstay there are laws in place to protect you from illegal eviction and you are entitled to have your day in court.
Once the Housing officer / advisor sees documents the advice should be .... I have spent 30 seconds looking at your AST and S21, checking dates etc and I can see that your case is clearly unwinnable and you will just be incurring costs, delaying the inevitable, wasting everyones time and blotting your future references.